stapp 124 Report post Posted October 18, 2016 EAM.... Win 7....6821 Did a clean install of EAM after uninstalling and also running Emsi Clean. Install went smoothly, I was asked for license key during install and after updates defs went in I was asked via the slide to do a computer restart. After the restart I was asked to do everything again...license key checking for defs.. I had the old way of debug logging still enabled, so I have attached the logsin case you are interested in them. a2service_20161018160306(3712).zip Share this post Link to post Share on other sites
Frank H 89 Report post Posted October 18, 2016 Hi stapp what installer did you use ? This is expected behavior when you use an outdated installer. Thanks Share this post Link to post Share on other sites
stapp 124 Report post Posted October 18, 2016 I used the EAM one from here http://support.emsisoft.com/topic/25208-emsisoft-anti-malware-emsisoft-internet-security-12-beta-test/ Why is it expected behaviour to have to do it all twice? Share this post Link to post Share on other sites
Frank H 89 Report post Posted October 18, 2016 ok, could you pls re-download the installer and retry ? he one i just downloaded was version 6821 and should not lead to a computer restart. It is expected as we need some optimization in that process. all entered data is not saved after the computer restart. Share this post Link to post Share on other sites
stapp 124 Report post Posted October 18, 2016 Do you mean I have to uninstall etc etc and do it all again? If yes, you may have to wait Frank (as usual you always ask me to do things when I have to get dinner ready) Did logs not show what happened? The slide asked me to restart so I pressed the button on the slide. Share this post Link to post Share on other sites
Frank H 89 Report post Posted October 18, 2016 Do you mean I have to uninstall etc etc and do it all again? yes please (as usual you always ask me to do things when I have to get dinner ready) I do this with a reason: still waiting for your invitation... It makes no sense to check logs, as when you used the previous installer, the issue is expected. Share this post Link to post Share on other sites
stapp 124 Report post Posted October 18, 2016 Be honest Frank... one of the Devs (or Fabian) read my bug report and replaced the outdated installer from that link with the current one. It's a terrible thing to do to testers Share this post Link to post Share on other sites
Frank H 89 Report post Posted October 18, 2016 nah, stapp, this is an automated process that runs at ~17UTC. All our installers are recreated everyday. so..i think that the issue didn't show-up with this latest installer ? thanks Share this post Link to post Share on other sites
stapp 124 Report post Posted October 18, 2016 This is a screenshot of the installer I downloaded at 1 pm today UK time. I installed it 3 hours later. You can clearly see what it is.... 6821 (I have no idea what ~17UTC is ) No I haven't re-downloaded the 'same' installer again, I wanted to say what you said about my proof in this screenshot first Download Image Share this post Link to post Share on other sites
stapp 124 Report post Posted October 19, 2016 OK Frank... new day... new install... same result... so can you please check the logs. EAM... Win 7.... uninstalled previous version, rebooted, Emsi cleaned. Installer was downloaded from this link at 6.30am this morning. http://support.emsisoft.com/topic/25208-emsisoft-anti-malware-emsisoft-internet-security-12-beta-test/ Ran installer, was asked for license info. Then asked to reboot PC via update slide. After restart was asked again for key (check time on screenshoots.) So why am I asked to restart PC when it is the latest installer and not outdated? a2wizard_20161019072338(3240).zip Download Image Download Image Download Image Share this post Link to post Share on other sites
Frank H 89 Report post Posted October 19, 2016 Hi stapp, thanks. we are currently syncing some files in the v12 stable feed which causes the reboot during install. As soon that has been fixed i'll let you know. thanks Share this post Link to post Share on other sites
stapp 124 Report post Posted October 19, 2016 Thank you Frank for the feedback. Share this post Link to post Share on other sites
Frank H 89 Report post Posted October 19, 2016 hi stapp, we've fixed the issue with the v12 stable feed, just released a fresh new beta + installer. so feel free to retest (just before you supper ) thanks Share this post Link to post Share on other sites
stapp 124 Report post Posted October 19, 2016 Too late... it's just auto updated to 6828 and I've just eaten (you would have loved it as it was really tasty) May try in the morning when you are all in bed By the way is Application restart notification unticked by default? Share this post Link to post Share on other sites
Frank H 89 Report post Posted October 19, 2016 ok By the way is Application restart notification unticked by default? yep Share this post Link to post Share on other sites
stapp 124 Report post Posted October 19, 2016 hi stapp, we've fixed the issue with the v12 stable feed, just released a fresh new beta + installer. so feel free to retest (just before you supper ) thanks Frank I bring sad news I haven't bothered with the screenshots this time as you've seen them all before Same as the previous 2 times. I downloaded 6828 installer from the post at top of beta thread (installer size now 229MB) Entered license key, defs went in, and then it asked to restart computer. After reboot I had to do it all again. Frank you lied to me !! Logs attached a2service_20161019184206(4028).zip Share this post Link to post Share on other sites
stapp 124 Report post Posted October 20, 2016 I see I wasn't the only one https://www.wilderssecurity.com/threads/emsisoft-anti-malware-emsisoft-internet-security-12.388577/page-3#post-2625736 Share this post Link to post Share on other sites
stapp 124 Report post Posted October 20, 2016 Clean install of EAM 6828 on Windows 10 this morning with fresh installer. Was asked to restart computer and had to input my license info etc twice. Debug logs available if wanted. Share this post Link to post Share on other sites
Frank H 89 Report post Posted October 20, 2016 Hi stapp Frank you lied to me !! i didn't, the issue wasn't fixed yet. We just tested and you won't get a reboot request during install wizard with current v12 stable installer. cheers Share this post Link to post Share on other sites
stapp 124 Report post Posted October 20, 2016 What version is on this post? http://support.emsisoft.com/topic/25208-emsisoft-anti-malware-emsisoft-internet-security-12-beta-test/ If it is beta...why is it still there? I downloaded from there this morning and installed on Windows 10...I was asked to reboot Share this post Link to post Share on other sites
Frank H 89 Report post Posted October 20, 2016 If it is beta...why is it still there? I downloaded from there this morning and installed on Windows 10...I was asked to reboot I've just removed the links. We have corrected the issue in the v12 stable feed only, this is why I asked you to download that installer, not the beta Share this post Link to post Share on other sites
stapp 124 Report post Posted October 20, 2016 hi stapp, we've fixed the issue with the v12 stable feed, just released a fresh new beta + installer. so feel free to retest (just before you supper ) thanks See your post above, the way it was worded made it seem that it was the beta installer I had to test because it was the same as the stable one now. Anyway I'm not uninstalling and reinstalling it again for the moment. My machines are tired Share this post Link to post Share on other sites
Frank H 89 Report post Posted October 20, 2016 no problem stapp, we've tested this already and no reboots required. Share this post Link to post Share on other sites
