stapp

CLOSED Clean Install of 6821 asks for license key twice

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EAM....  Win 7....6821

 

Did a clean install of EAM after uninstalling and also running Emsi Clean.

 

Install went smoothly, I was asked for license key during install and after updates defs went in I was asked via the slide to do a computer restart.

 

After the restart I was asked to do everything again...license key checking for defs..

 

I had the old way of debug logging still enabled, so I have attached the logsin case you are interested in them.

 

 

a2service_20161018160306(3712).zip

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Hi stapp what installer did you use ?

 

This is expected behavior when you use an outdated installer.

 

Thanks

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ok,  could you pls re-download the installer and retry ? he one i just downloaded was version 6821 and should not lead to a computer  restart.

 

It is expected as we need some optimization in that process. all entered data is not saved after the computer restart.

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Do you mean I have to uninstall etc etc and do it all again?

 

If yes, you may have to wait Frank (as usual you always ask me to do things when I have to get dinner ready)

 

Did logs not show what happened? The slide asked me to restart so I pressed the button on the slide.

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Do you mean I have to uninstall etc etc and do it all again?

 

 

yes please

 

(as usual you always ask me to do things when I have to get dinner ready)

 

 

I do this with a reason: still waiting for your invitation...  ^_^

 

 

It makes no sense to check logs, as when you used the previous installer, the issue is expected.

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Be honest Frank... one of the Devs (or Fabian) read my bug report and replaced the outdated installer from that link with the current one.

 

It's a terrible thing to do to testers :lol:

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nah, stapp, this is an automated process that runs at ~17UTC.

All our installers are recreated everyday.

 

so..i think that the issue didn't show-up with this latest installer ?

 

thanks

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This is a screenshot of the installer I downloaded at 1 pm today  UK time.

 

I installed it 3 hours later.

 

You can clearly see what it is.... 6821

 

(I have no idea what ~17UTC is )

 

No I haven't re-downloaded the 'same' installer again, I wanted to say what you said about my proof in this screenshot first :)

 

 

 

post-2815-0-64419000-1476815267_thumb.png
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OK Frank... new day... new install... same result... so can you please check the logs.

 

EAM... Win 7.... uninstalled previous version, rebooted, Emsi cleaned.

 

Installer was downloaded from this link at 6.30am this morning.

 

http://support.emsisoft.com/topic/25208-emsisoft-anti-malware-emsisoft-internet-security-12-beta-test/

 

Ran installer, was asked for license info. Then asked to reboot PC via update slide.

 

After restart was asked again for key (check time on screenshoots.)

 

So why am I asked to restart PC when it is the latest installer and not outdated?

a2wizard_20161019072338(3240).zip

post-2815-0-44459500-1476859111_thumb.png
Download Image

post-2815-0-43798100-1476859123_thumb.png
Download Image

post-2815-0-79616400-1476859138_thumb.png
Download Image

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Hi stapp, thanks.

we are currently syncing some files in the v12 stable feed which causes the reboot during install.

As soon that has been fixed i'll let you know.

 

thanks

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hi stapp, we've fixed the issue with the v12 stable feed, just released a fresh new beta + installer. so feel free to retest (just before you supper :P)

 

thanks

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Too late... it's just auto updated to 6828 and I've just eaten  :lol:  (you would have loved it as it was really tasty)

 

May try in the morning when you are all in bed :)

 

By the way is Application restart notification unticked by default?

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hi stapp, we've fixed the issue with the v12 stable feed, just released a fresh new beta + installer. so feel free to retest (just before you supper :P)

 

thanks

 

Frank I bring sad news :(

 

I haven't bothered with the screenshots this time as you've seen them all before :lol:

 

Same as the previous 2 times. I downloaded 6828 installer from the post at top of beta thread (installer size now 229MB)

 

Entered license key, defs went in, and then it asked to restart computer.

 

After reboot I had to do it all again.

 

Frank you lied to me !!

 

Logs attached

a2service_20161019184206(4028).zip

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Clean install of EAM 6828 on Windows 10 this morning with fresh installer.

 

Was asked to restart computer and had to input my license info etc twice.

 

Debug logs available if wanted.

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Hi stapp

 

Frank you lied to me !!

 

 

i didn't, the issue wasn't fixed yet.

We just tested and you won't get a reboot request during install wizard with current v12 stable installer.

 

cheers

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If it is beta...why is it still there?

 

I downloaded from there this morning and installed on Windows 10...I was asked to reboot

 

 

I've just removed the links.

We have corrected the issue in the v12 stable feed only, this is why I asked you to download that installer, not the beta :P

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hi stapp, we've fixed the issue with the v12 stable feed, just released a fresh new beta + installer. so feel free to retest (just before you supper :P)

 

thanks

 

See your post above, the way it was worded made it seem that it was the beta installer I had to test because it was the same as the stable one now.

 

 Anyway I'm not uninstalling and reinstalling it again for the moment. My machines are tired :lol:

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