Carl123

A major problem prevented the application from starting...

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Had a popup message asking me to restart my PC as the software had updated and now I get 'A major problem prevented the application from starting.....' each time my PC starts (using Emsisoft I.S V11). Tried starting the service manually and it errors.

 

Is there a quick resolution to this?

 

If you tell me I need to remove it, use CCleaner to get any remaining files removed don't bother sending me a reminder email concerning my license which runs out next month.

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Lets try getting a diagnostic log. You can find the instructions and download at this link.

When it's done, it will open a log in Notepad (as explained in the instructions). Please save this log somewhere easy to find, such as on your Desktop or in your Documents folder, and then send it to me in a Private Message so that I can take a look at it.

Important: Don't post the log publicly. It contains a copy of your a2settings.ini file, which contains encrypted license information. If someone were to figure out how to break that encryption, then someone else could use your license key.

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I'm not seeing anything in your diagnostic log that could explain what is happening. Lets get a log from FRST, and see what the Windows Event Logs show. Please download Farbar Recovery Scan Tool (FRST) from one of the following links, and save it to your Desktop (please note that some web browsers will automatically save all downloads in your Downloads folder, so in those cases please move the download to your desktop):

For 32-bit (x86) editions of Windows:

For 64-bit (x64) editions of Windows:Note: You need to run the version compatible with your computer. If you are not sure which version applies to your computer, then download both of them and try to run them. Only one of them will run on your computer, and that will be the right version.
  • Run the FRST download that works on your computer (for Windows Vista, Windows 7, and Windows 8 please right-click on the file and select Run as administrator).
  • When the tool opens click Yes for the disclaimer in order to continue using FRST.
  • Press the Scan button.
  • When the scan is done, it will save a log as a Text Document named FRST in the same place the tool was run from (if you had saved FRST on your desktop, then the FRST log will be saved there).
  • Please attach the FRST log file to a reply using the More Reply Options button to the lower-right of where you type in your reply to access the attachment controls.
  • The first time the FRST tool is run it saves another log (a Text Document named Addition - also located in the same place as the FRST tool was run from). Please also attach that log file along with the FRST log file to your reply.

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I'm not seeing any errors related to the Emsisoft Protection Service in the logs. Lets try reinstalling Emsisoft Internet Security, and see if that helps:

  • Uninstall Emsisoft Internet Security.
  • Restart your computer twice.
  • Download and reinstall Emsisoft Internet Security from this link.
You can use this alternate download link if needed.

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