Siketa

CLOSED EAM stable update

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My EAM was updating to the latest stable released today.

I received a notification popup (GUI was closed) but when I pressed Restart button nothing happened.

EAM did not restart...even after few minutes.

I had to manually restart PC in order to finish the update.

Logs.zip

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Hi Siketa,

As soon as EAM doesn't start again, please provide us with a memory dump of a2service.exe

 

Thanks

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you could try that, but you have to disable selfprotection in EAM..

you have to create the dump BEFORE any restart.

 

thanks

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OK.....it happened just few minutes ago....I'm still in that Windows session.

I can not create dump file cause I get an error window with "The operation could not be completed. The system cannot find the path specified." message.

Also, in Paint I can not save the screenshot that I made. WSC is reporting EAM is turned off.

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Happened again few minutes ago while EAM was updating to the latest beta 2017.2.0.720.

After manual restart my PC won't boot anymore. It just shows black screen with mouse pointer. Safe mode works but normal mode does not.

EDIT: In Safe mode, I have disabled Emsi service and startup and now I can login in Normal mode, as usual...but EAM is currently down.

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Hi Siketa,

Could perform a shutdown/start of your pc and check if you notice any delays during windows start ?

Please confirm your Windows version.

 

thanks

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Ohhh.....yes......something is wrong here......

It just happened again......

But this time Windows started after, let's say, 30 seconds....

Maybe I just didn't wait enough yesterday?

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