Siketa 67 Report post Posted October 28, 2016 My EAM was updating to the latest stable released today. I received a notification popup (GUI was closed) but when I pressed Restart button nothing happened. EAM did not restart...even after few minutes. I had to manually restart PC in order to finish the update. Logs.zip Share this post Link to post Share on other sites
Pars 5 Report post Posted October 28, 2016 Hi, I'm confirm this. Thank You! Share this post Link to post Share on other sites
Siketa 67 Report post Posted October 30, 2016 Today my EAM has not started at all. I had to manually restart PC again. After second boot it was started properly. new logs.zip Share this post Link to post Share on other sites
Frank H 84 Report post Posted October 31, 2016 Hi Siketa, As soon as EAM doesn't start again, please provide us with a memory dump of a2service.exe Thanks Share this post Link to post Share on other sites
Siketa 67 Report post Posted October 31, 2016 OK...is it right click on process in Task Manager and execute "Create Dump File" after restart? Share this post Link to post Share on other sites
Frank H 84 Report post Posted October 31, 2016 you could try that, but you have to disable selfprotection in EAM.. you have to create the dump BEFORE any restart. thanks Share this post Link to post Share on other sites
Siketa 67 Report post Posted October 31, 2016 Ahhh...ok....thanks for the instructions.... Share this post Link to post Share on other sites
Siketa 67 Report post Posted November 3, 2016 OK.....it happened just few minutes ago....I'm still in that Windows session. I can not create dump file cause I get an error window with "The operation could not be completed. The system cannot find the path specified." message. Also, in Paint I can not save the screenshot that I made. WSC is reporting EAM is turned off. Share this post Link to post Share on other sites
Frank H 84 Report post Posted November 4, 2016 Hi, do you have debuglogs available of that situation ? Share this post Link to post Share on other sites
Siketa 67 Report post Posted November 4, 2016 I think so....I've sent logs in the first and the third post... Do you need something else? Share this post Link to post Share on other sites
Frank H 84 Report post Posted November 4, 2016 Yes, fresh debuglogs of the above situation please. The in initial issue seems different. Share this post Link to post Share on other sites
Siketa 67 Report post Posted November 4, 2016 Logs logs.zip Share this post Link to post Share on other sites
Frank H 84 Report post Posted November 7, 2016 Thanks siketa Share this post Link to post Share on other sites
Siketa 67 Report post Posted November 8, 2016 Now you only have to download the logs? Share this post Link to post Share on other sites
Frank H 84 Report post Posted November 24, 2016 got them ! Share this post Link to post Share on other sites
Siketa 67 Report post Posted February 24, 2017 Happened again few minutes ago while EAM was updating to the latest beta 2017.2.0.720. After manual restart my PC won't boot anymore. It just shows black screen with mouse pointer. Safe mode works but normal mode does not. EDIT: In Safe mode, I have disabled Emsi service and startup and now I can login in Normal mode, as usual...but EAM is currently down. Share this post Link to post Share on other sites
Frank H 84 Report post Posted February 25, 2017 Hi Siketa, Please always mention your Windows version and provide debuglogs. Thanks Share this post Link to post Share on other sites
Siketa 67 Report post Posted February 25, 2017 I have restored a snaphot and made an upgrade again. This time everything went smooth.... Share this post Link to post Share on other sites
Frank H 84 Report post Posted February 25, 2017 Hi Siketa, Could perform a shutdown/start of your pc and check if you notice any delays during windows start ? Please confirm your Windows version. thanks Share this post Link to post Share on other sites
Siketa 67 Report post Posted February 25, 2017 My Windows version is always the same.... Windows 7 HomePremium SP1 x64 Share this post Link to post Share on other sites
Siketa 67 Report post Posted February 25, 2017 Ohhh.....yes......something is wrong here...... It just happened again...... But this time Windows started after, let's say, 30 seconds.... Maybe I just didn't wait enough yesterday? Share this post Link to post Share on other sites
Siketa 67 Report post Posted February 25, 2017 Logs are sent through application. Download Image Share this post Link to post Share on other sites
stapp 121 Report post Posted February 25, 2017 Sounds like the same as here Siketa https://support.emsisoft.com/topic/26936-event-viewer-errors-in-win-7-build-7207/ and here https://support.emsisoft.com/topic/26939-event-viewer-errors-in-build-7213/ Share this post Link to post Share on other sites
Siketa 67 Report post Posted February 25, 2017 Sorry, stapp.....I didn't read your report before.....yeah, it could be.... Share this post Link to post Share on other sites
Frank H 84 Report post Posted February 26, 2017 hi the issue has been fixed: Share this post Link to post Share on other sites
Siketa 67 Report post Posted February 26, 2017 I confirm as fixed. Share this post Link to post Share on other sites
Frank H 84 Report post Posted March 15, 2017 thanks Share this post Link to post Share on other sites
