My Emsisoft swithed itself off?

[BML 0]

I have just returned from a week away an switched my computer on and a message came up saying that my Emsisoft and Windows Defender were switched off Could you say how this could happen and how I can stop it?

[GT500 834]

Lets try getting a diagnostic log. You can find the instructions and download at the following link:

https://helpdesk.emsisoft.com/Knowledgebase/Article/View/245/10/emsisoft-diagnostic-batch-file

When it's done, it will open a log in Notepad (as explained in the instructions). Please save this log somewhere easy to find, such as on your Desktop or in your Documents folder, and then reply to my message and attach the log file you saved so that I can take a look at it.

[BML 0]

Many thanks for your reply.  Regrettably my level of technical expertise and computer confidence does not allow me to follow your instructions so I will wait for a visit from my son to assist me.  Perhaps he will help me find if it is possible to switch on an automatic Email reply for questions on the forum. 

 

[fax 1]

Possibly just due to Emsisoft updating to a new version. Normally this is just few seconds. Can you check if you still see Emsisoft tray icon in the taskbar. You may need to go in the taskbar to show it.

[JeremyNicoll 75]

To get emailed when someone updates a forum article, you need to login, then click your name at the top right of a forum screen, then choose 'My Settings', then pick 'Notification Options'.  You'll see a list of reasons why the forum might choose to notify you of something.  For each one you can choose how you'd like to be notified.  For an email, in each case tick the Email column.  Finally click the 'Save Changes' button at the foot of the screen. 

[SHvFl 1]

If protection started again a few second later it was an update of Emsisoft to latest version. You were gone for a week and in the meantime they pushed an update so it makes sense it was that.

 

To change notification settings go to the link below and select email for Notification method to use for replies to followed topics. Make sure you have selected thie exactly above the previous setting Auto follow topics I reply to. 

 

http://support.emsisoft.com/index.php?app=core&module=usercp&tab=core&area=notifications

 

It should look like this in the end

 

[GT500 834]

Many thanks for your reply.  Regrettably my level of technical expertise and computer confidence does not allow me to follow your instructions so I will wait for a visit from my son to assist me.  Perhaps he will help me find if it is possible to switch on an automatic Email reply for questions on the forum.

It looks like you are following the topic, so as long as your notification settings are set up to send you e-mails when there are new replies to followed topics then you should get an e-mail whenever someone replies.

As for the issue with Emsisoft Internet Security, have you had any further warnings that it is turned off? If you open it, does it tell you that your computer is not protected?