PC reset 6 Report post Posted November 9, 2016 I have activated EMsisoft mobile security with a new key. And registered on a gmail account. After that I wanted to test te location methodes. To do so you need to login on BitDefender Portal. When using my Bitdefender account (exsisting account) with the same gmail I can't see my Android phone in the portal. What to do? I try to understand Share this post Link to post Share on other sites
Mikołaj R. 11 Report post Posted November 9, 2016 Hi PC Reset, Did you try to log in using this website? https://my.emsisoft.com Share this post Link to post Share on other sites
PC reset 6 Report post Posted November 9, 2016 I'm using the new 3.0.1 mobile security. Information in the app says that I need to go to Bitdefender portal. When I'm logging into my.emsisoft.com it doesn't show my phone anymore. Edit: I saw my phone but if wasn't connecting to my device. I removed my device from emsisoft center en uninstalled emsisoft mobile security from my device. After reinstalling and using my gmail account again I didn't saw my device showing up on my.emsisoft.com Share this post Link to post Share on other sites
Thomas Ott 59 Report post Posted November 9, 2016 Dear PC reset, Thank you for reporting the problem. Please visit the following site to log in to the new web portal and access all anti-theft functions: https://central.emsisoft.com/ Share this post Link to post Share on other sites
PC reset 6 Report post Posted November 9, 2016 I just send you a PM. It was more than only one spot Thanks for giving me the correct inlog page of Emsisoft. Share this post Link to post Share on other sites
Thomas Ott 59 Report post Posted November 9, 2016 Thank you for your feedback and help PC reset! I hope we can release a fix soon. Share this post Link to post Share on other sites
