afw23was

Emsisoft Internet Security Window Constant Popup

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I am using emsisoft internet security and annoyed that the software constantly pops up and steals the focus every few minutes.  There is no apparent reason for this i.e. computer restart needed or update needed.  In the time I took to sign up for a support account and make this post the software console popped up and stole the focus seven times. 

 

I have all notifications turned off except for required computer restarts.  To reiterate these are not software notifications near the task bar instead the entire software interface keeps popping up.   Please assist as I am stuck with a multi-year license and would hate to move onto something else, but it is terribly frustrating to work with. Thank you

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Would you be willing to get us some debug logs so that we can make sure this doesn't happen again? If so, then here's what to do:

  • Open Emsisoft Internet Security from the icon on your desktop.
  • In the 4 little gray boxes at the bottom, move your mouse into the one that says Support, and click anywhere in that gray box.
  • At the bottom, turn on the option that says Enable advanced debug logging.
  • Close the Emsisoft Internet Security window.
  • Reproduce the issue you are having (wait for the Emsisoft Internet Security window to appear on its own, and then close it).
  • Once you have reproduced the issue, open Emsisoft Internet Security again, and click on the gray box for Support again.
  • Click on the button that says Send an email.
  • Select the logs in the left that show today's dates.
  • Fill in the e-mail contact form with your name, your e-mail address, and a description of what the logs are for (if possible please leave a link to the topic on the forums that the logs are related to in your message).
  • If you have any screenshots or another file that you need to send with the logs, then you can click the Attach file button at the bottom (only one file can be attached at a time).
  • Click on Send now at the bottom once you are ready to send the logs.
Important: Please be sure to turn debug logging back off after sending us the logs. There are some negative effects to having debug logging turned on, such as reduced performance and wasting hard drive space, and it is not recommended to leave debug logging turned on for a long period of time unless it is necessary to collect debug logs.

Please note that if you have a lot of debugs logs, then you should not send all of them. There is a size limit, and currently there is no error if the message is rejected due to the size being too large. Normally we only need one copy of the 4 or 5 different logs that have been saved after the time you reproduced the issue (the list shows what time each log was saved). Those logs have the following names:

  • Security Center
  • Protection Service
  • Real-Time Protection
  • Firewall
  • Logs database (contains the logs you can view in Emsisoft Internet Security by clicking on Logs at the top of the window).

Once you've sent the logs, you can fix the problem by right-clicking on the Start button, going to Shut down or sign out, and selecting to restart your computer.

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