markarmstrong67

Msoffice closing in error from A2hooks.dll

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Hi, On a Windows 7 machine today i have had to remove Emsisoft Anti Malware completely as i cannot get Outlook to stay open for long as it exits with a Outlook has stopped responding and then restarts etc. Also Word and Excel seem to open ok but exit with a similar error or if you close them they come up with Office has experienced an error. The three programs put the same entry listed below in the Windows Application Log. I have removed office 2013 completely and reinstalled twice. I did not have success until i completely removed Emsisoft (V12) (Not sure of minor version number) Tried to redownload a fresh copy of the installer but the web speed to the Emsisoft download was going to take ages. I've installed a temporary Anti Virus in the mean time and all seems to work ok. Has anyone ever seen this type of situation before?? Should i simply have removed Emsisoft and downloaded a fresh install to fix the A2hooks.dll problem ??

 

Faulting application name: WINWORD.EXE, version: 15.0.4871.1000, time stamp: 0x57ea22a9 Faulting module name: a2hooks32.dll, version: 10.0.0.216, time stamp: 0x582b048f Exception code: 0xc0000005 Fault offset: 0x0000b4e3 Faulting process id: 0xbbc Faulting application start time: 0x01d24144b4e19c19 Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\WINWORD.EXE Faulting module path: C:\PROGRAM FILES\EMSISOFT ANTI-MALWARE\a2hooks32.dll Report Id: 1542940c-ad38-11e6-8493-20cf30e1cde3

 

Faulting application name: OUTLOOK.EXE, version: 15.0.4875.1000, time stamp: 0x57fc950b Faulting module name: a2hooks32.dll, version: 10.0.0.216, time stamp: 0x582b048f Exception code: 0xc0000005 Fault offset: 0x0000b4e3 Faulting process id: 0x1af8 Faulting application start time: 0x01d2412304bab2ed Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE Faulting module path: C:\PROGRAM FILES\EMSISOFT ANTI-MALWARE\a2hooks32.dll

 

Regards Mark Armstrong

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Hi Christian, thank you for the reply. I am heading back to the office on Monday so i'll be able to try it then.

I just wanted to quickly check a couple of things with you about the reinstallation.

Do I just download Emsisoft Antimalware as I normally do from the link provided by my vendor and install as normal ?

Then switch to Beta once the product is installed then update ??

I've never used Beta so I'm not sure how to switch to it.

Or, is the Beta a specific download different than the standard product ??

I just want to get the reinstall procedure correct, any guidance would be appreciated.

 

Mark Armstrong

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Hello Mark,

 

you can get the Beta via our internal updater. Please open our software and go to the section Settings subsection Updates. Change the Update-Feed from Stable to Beta and press Yes in the confirmation popup. Then run a online update in our software. Is the update done take a look if the crash occurs again.

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The info under Mark's 'picture' says he's using W7 x64, so why does a2hooks32.dll - rather than a2hooks64.dll - get involved?   Different machine, or does this mean that Word and Outlook are running in 32-bit mode?    

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I would believe that's because the DLL gets injected into the running process, and you need to inject 32-bit code into a 32-bit process.

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