unable to remove Gen.Trojan!IK

[murali_krishna_b]

Hi there..

I started using a-squared Anti-Malware and in the Quick Scan, it found 14 processes/objects infected with Gen.Trojan!IK. If I try to quarantine/delete the infected objects, the PC crashes!!

But, nothing happens when I try to 'Save Report'. Please advise the next steps. Thank you.

I am attaching the log file 'a-squared.db3' found under path C:\Program Files\a-squared Anti-Malware\Logs

[Lynx]

Hi murali_krishna_b

Welcome to the forum

First, do not quarantine/delete anything after the scan

You have to attach the report of the Deep Scan by a-squared.

(See the reference to the instruction below)

The a-squared.db3 file is not what's required

Can you please be more specific about “nothing happens”, when you are trying to save report?

When scan is completed and you pressed <<Save report>> button under the results/detections list "Save report file as..." dialogue should be displayed.

Are you getting that dialogue?

If so, just save report under the default name. It will be saves in the text format.

the default location is under "...\My Documents\a-squared Free\Reports"

Other required steps:

=======

Read the following instructions

START HERE, if you don't we are just going to send you back to this thread <--click

Prepare and post the required log files into this thread

Wait for reply from ShadowPuterDude, Katana, or JeanInMontana

for assistance and further instructions.

=======

Translation Links for Forum Instructions

My regards

[murali_krishna_b]

Hi Lynx, I ran the Deep Scan. But, not able to save the report. no dialgo pops up!

I have taken the attached screenshot of the report. Please look into it..

[Lynx]

Hi murali_krishna_b,

Please read the instruction carefully.

If you encounter lines in your a-squared log, that are similar to the below:...

and those lines are similar...

So, download and run Win32kDiag.

Save and attach the log created by Win32kDiag.

If you will be able to run and save a-squared report after that, please post it as well.

If not, just sate that you were still unable to do so.

After that please stop anyway, as per instruction and wait for the response from the malware fighter

My regards

[murali_krishna_b]

Hi Lynx, I tried to run Win32kDiag from Desktop. This also failed. Please see the attached log.

[ShadowPuterDude]

Go to start > run and copy and paste the following command in the field:

"C:\Users\i027830\Desktop\Win32kDiag.exe" -f -r

When it's finished, there will be a log called Win32kDiag.txt on your desktop.

[murali_krishna_b]

Hi Shadow, Please check the attached file ran with WinDiag command.

[ShadowPuterDude]

Open notepad

Copy and Paste the below lines of code to notepad:

@echo off
copy C:\Windows\System32\logevent.dll c:\logevent.dll

Go to File > save as and name the file fixes.bat, change the Save as type to all files and save it to your Desktop.

Double-click on fixes.bat to execute it.

-----------------------------------------------------------

Download Avenger from -->> HERE <<-- and unzip to your desktop.

• Run Avenger
  
• Read the prompt that appears, and press OK
  
• Copy & paste the following text in Input script Box:
  

  Files to delete:
  C:\Windows\System32\cngaudit.dll
  
  Files to move:
  C:\logevent.dll | C:\Windows\System32\cngaudit.dll

  
  Then click "Execute".
  

• You will be presented with 2 confirmation prompts. Select yes on each. Your system will reboot.
  Note: It is possible that Avenger will reboot your system TWICE.
  
• Upon reboot, a command prompt window will appear on your screen for a few seconds, and then Avenger's log will open. Please paste that log here in your next post.

-----------------------------------------------------------

Go to start > run and copy and paste the following command in the field:

"%userprofile%\desktop\win32kdiag.exe" -f -r

This should restore permissions on locked files and remove mountpoints.

-----------------------------------------------------------

Post fresh logs for:

• Avenger (C:\avenger.txt)
  
• Win32kDiag (C:\avenger.txt)
  
• a-squared Free
  
• ISeeYouXP

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

[murali_krishna_b]

Hi Shadow, while running Avenger from Desktop, a-squared Anti-Malware prompted with the attached screenshot. Can I allow the program to run? Please confirm.

[Christian Mairoll]

Note on that alert: It is not a false alert. Just checked the file download, it's clean. It looks like avenger.exe was immediately infected right after download.

[ShadowPuterDude]

New instructions.

-----------------------------------------------------------

Open notepad

Copy and Paste the below lines of code to notepad:

@echo off
copy C:\Windows\System32\logevent.dll c:\logevent.dll
del "C:\Windows\System32\cngaudit.dll" /Q /F
copy C:\logevent.dll C:\Windows\System32\cngaudit.dll
del "c:\logevent.dll"  /Q /F

Go to File > save as and name the file FileFixes.bat, change the Save as type to all files and save it to your Desktop.

Double-click on FileFixes.bat to execute it.

-----------------------------------------------------------

Go to start > run and copy and paste the following command in the field:

"%userprofile%\desktop\win32kdiag.exe" -f -r

This should restore permissions on locked files and remove mountpoints.

-----------------------------------------------------------

Post fresh logs for:

• Win32kDiag
  
• a-squared Free
  
• ISeeYouXP

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

[murali_krishna_b]

Hi Shadow, please find the required files attached. Let me know if any furher instructions. Thank you in advance.

[ShadowPuterDude]

The installed version of Java on this computer is out-dated. Install Java Runtime Environment (JRE) 6u16 available from Sun Microsystems.

-----------------------------------------------------------

Using Add or Remove Programs in the Control Panel; uninstall the following:

Java 6 Update 3

-----------------------------------------------------------

Copy the contents of the below quote box to Notepad; Save As FixReg.reg to your Desktop; make sure File Type: is set to All Files (*.*).

REGEDIT4

[HKEY_USERS\.default\software\microsoft\windows\currentversion\run]
"ctfmon.exe"-

[HKEY_USERS\s-1-5-18\software\microsoft\windows\currentversion\run]
"ctfmon.exe"-

Close Notepad.

Locate FixReg.reg on your Desktop. Double-click on it and answer 'Yes' when asked if you want to merge with the registry.

-----------------------------------------------------------

Delete the copy of Avenger you downloaded earlier.

Download Avenger from -->> HERE <<-- and unzip to your desktop.

• Run Avenger
  
• Read the prompt that appears, and press OK
  
• Copy & paste the following text in Input script Box:
  

  Files to delete:
  C:\Users\i027830\AppData\Local\Temp\6571308.od
  C:\Users\i027830\AppData\Local\Temp\6574100.od
  C:\Users\i027830\AppData\Local\Temp\CVR452C.tmp.cvr
  C:\Users\i027830\AppData\Local\Temp\CVR5014.tmp.cvr
  C:\Users\i027830\AppData\Local\Temp\ica788A.tmp
  C:\Users\i027830\AppData\Local\Temp\icaD51A.tmp
  C:\Users\i027830\AppData\Local\Temp\icaE5DC.tmp
  C:\Users\i027830\AppData\Local\Temp\logterminal.txt
  C:\Users\i027830\AppData\Local\Temp\SAP_ALL+I027830.bmp
  C:\Windows\temp\00cc6fdd-42fa-4b5d-8b82-857a50998db5.tmp
  C:\Windows\temp\0472d552-dc6e-4638-ae2c-c8a2f585b14a.tmp
  C:\Windows\temp\07e47091-5258-484f-b9fa-e784f6727633.tmp
  C:\Windows\temp\09647d67-f78f-45b7-b29d-3b718f211ad5.tmp
  C:\Windows\temp\0ff1af35-8f2a-4d3a-a53e-53279fce265f.tmp
  C:\Windows\temp\106d99bb-13c6-4a79-871d-0b60b6a240b4.tmp
  C:\Windows\temp\1163fb3b-4fc7-4695-a365-0c41137c1099.tmp
  C:\Windows\temp\16ed6866-ce62-4f5e-80b9-ddf9bf0c75bf.tmp
  C:\Windows\temp\1835c06c-b079-406b-a8f7-24bdc2b8764a.tmp
  C:\Windows\temp\1911b2a7-ed98-435e-be8a-13a031c562ed.tmp
  C:\Windows\temp\1992203a-90d0-49ae-b22a-aa1ed3b58079.tmp
  C:\Windows\temp\1ed7055c-e12a-421e-824c-fbfdfb60c0e6.tmp
  C:\Windows\temp\212b47b5-d914-4ad5-b497-5ee956d43fc0.tmp
  C:\Windows\temp\22817cb5-42df-4b14-9f16-d7d3d3ea8d61.tmp
  C:\Windows\temp\239948f3-fc37-4229-bfff-e43861e51158.tmp
  C:\Windows\temp\24f8c477-4790-4a98-9bad-d7250868e09e.tmp
  C:\Windows\temp\254e25e0-5a9a-45b2-9131-061d84fc7b7b.tmp
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  C:\Windows\temp\f9caa6d4-f7b7-4c1e-89f6-172e6868ce1d.tmp
  C:\Windows\temp\fac7ba80-3e04-4227-ac51-73c78e1e2e6f.tmp
  C:\Windows\temp\fd487c92-6cff-44d6-bbfb-a1eb86beae04.tmp
  C:\Windows\temp\fd72e29a-0ae2-43c1-a22f-2ac214c002d6.tmp
  C:\Windows\temp\fda0c2ee-a01b-4507-95bd-3f7e5f0b8b33.tmp
  C:\Windows\temp\fedea73f-09a8-47a4-8fb6-bca56c452280.tmp
  C:\Windows\temp\fef17407-67aa-4d71-ae8f-924372d0e44b.tmp
  C:\Windows\temp\TMP0000001D6E067F8ACA9055B6
  C:\Windows\temp\TMP00000068136F1389EC3D77A1
  C:\Windows\temp\TMP0000005CE3EAADEEDF651043
  C:\Windows\temp\TMP0000007EB75B5D33FFAF7949
  C:\Windows\temp\TMP00000054EB698709BF557A5F
  C:\Windows\temp\WFV27EA.tmp
  C:\Windows\temp\x1c28041.dll
  C:\Windows\temp\x1c30046.dll
  C:\Windows\TEMP\372915xxx.dll
  
  Folders to delete:
  C:\Windows\temp\12cffabf-50f3-4947-ad39-0d1719a286d2
  C:\Windows\temp\58911dc6-12c6-445e-91b6-bd316a6f0252
  C:\Windows\temp\6d93c570-1bc8-4492-b149-92b7bc041360
  C:\Windows\temp\6f3eba80-b3fa-4737-bc8a-3a50d078bc2a
  C:\Windows\temp\b031ad70-f2b7-473f-bfe3-00bcbcd24111
  C:\Windows\temp\bde893be-aace-4bb5-9173-9e12c8a28e10
  C:\Windows\temp\c46507c0-26ee-48c7-a6f5-b134fc5ef529
  C:\Windows\temp\f061e4c6-12ca-4acc-a2f3-78afe90ed1df
  C:\Windows\temp\unz80D3.tmp
  C:\Windows\temp\unzF99B.tmp

  
  Then click "Execute".
  

• You will be presented with 2 confirmation prompts. Select yes on each. Your system will reboot.
  Note: It is possible that Avenger will reboot your system TWICE.
  
• Upon reboot, a command prompt window will appear on your screen for a few seconds, and then Avenger's log will open. Please paste that log here in your next post.

-----------------------------------------------------------

Go to start > run and copy and paste the following command in the field:

"%userprofile%\desktop\win32kdiag.exe" -f -r

This should restore permissions on locked files and remove mountpoints.

-----------------------------------------------------------

Post fresh logs for:

• Avenger (C:\avenger.txt)
  
• Win32kDiag
  
• ISeeYouXP

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

[murali_krishna_b]

Hi Shadow, I completed the JRE update and Registry change steps. Downloaded and extraced Avenger from new link.

But, I am still getting the same virus warning when I try to run Avenger from desktop. Please advise if I can proceed with it!

[ShadowPuterDude]

Allow Avenger to run. We will deal with any infections that may result from that action.

[murali_krishna_b]

Hi Shadow, please find the required files below. Let me know further instructions. Thank you.

[ShadowPuterDude]

You have several items disabled via MSConfig. Enable everything you have Disabled via MSConfig. Otherwise they can not be properly dealt with.

Attach a fresh ISeeYouXP log.

[ShadowPuterDude]

Thread Closed

Reason: Lack of Response

PM either ShadowPuterDude or Lynx to have this thread reopened.

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread