cowboyteddy 0 Posted December 4, 2016 Report Share Posted December 4, 2016 Dear Sir I've just discovered I am another victim of the PCLock ransomware. I am attaching the scanned reports. Thank you in advance for your kind assistance! -Ted EEK_Scan_161130-210845.txt Addition.txt FRST.txt scan_161130-210733.txt Your files are locked !!!!!.txt Link to post Share on other sites
Kevin Zoll 309 Posted December 4, 2016 Report Share Posted December 4, 2016 Ted, PCLock encrypted files can no longer be decrypted. The malware developers have fixed the bug we were exploiting that allowed for decryption. I did notice few issues in your logs that should be addressed. Copy the below code to Notepad; Save As fixlist.txt to your Desktop. ShellIconOverlayIdentifiers: [0PerformanceMonitor] -> {3B5B973C-92A4-4855-9D3F-0F3D23332208} => No File 2016-11-20 19:13 - 2016-11-20 19:13 - 0099384 _____ () C:\Users\Ted\AppData\Roaming\inst.exe 2016-11-29 23:12 - 2016-11-29 23:12 - 0710479 _____ () C:\Users\Ted\AppData\Roaming\Microsoft\Crypto.zip AlternateDataStreams: C:\Users\Ted\Desktop\adp_lost_check.jpeg:3or4kl4x13tuuug3Byamue2s4b [87] AlternateDataStreams: C:\Users\Ted\Desktop\adp_lost_check.jpeg:{4c8cc155-6c1e-11d1-8e41-00c04fb9386d} [0]Close Notepad.NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system Run FRST64 and press the Fix button just once and wait. If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply. Note: If the tool warns you about an outdated version please download and run the updated version. Link to post Share on other sites
Kevin Zoll 309 Posted December 7, 2016 Report Share Posted December 7, 2016 Thread Closed Reason: Lack of Response PM either Kevin, Elise, or Arthur to have this thread reopened. All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread. Link to post Share on other sites
cowboyteddy 0 Posted December 8, 2016 Author Report Share Posted December 8, 2016 Sorry I have to open another thread because I couldn't find a way to post my scan results to this thread: http://support.emsisoft.com/topic/26155-another-pclock-victim/ I followed Kevin's suggestions and attached is the log. Thank you very much for your help! -Ted Fixlog.txt Link to post Share on other sites
Kevin Zoll 309 Posted December 8, 2016 Report Share Posted December 8, 2016 Ted, Your original thread was locked. I merged your two support threads and unlocked it. Let's take a fresh look. Run fresh scans with Emsisoft Emergency Kit (EEK) and FRST, attach the new EEK and FRST scans to your reply. Be sure to let me know how things are running. Link to post Share on other sites
cowboyteddy 0 Posted December 9, 2016 Author Report Share Posted December 9, 2016 Hello Kevin, Thank you very much for getting back to me. I ran again EEK and FRST per your instructions. Please find the attached logs. Again, thank you! -Ted Addition.txt FRST.txt scan_161208-195856.txt Link to post Share on other sites
Kevin Zoll 309 Posted December 9, 2016 Report Share Posted December 9, 2016 I just realized you are using TrueCrypt, TrueCrypt is no longer in development, and is obsolete. In fact, is contains vulnerabilities that can be exploited that can lead to data loss. You should seriously consider replacing it. Your logs look fine. Link to post Share on other sites
cowboyteddy 0 Posted December 10, 2016 Author Report Share Posted December 10, 2016 Hi Kevin, thank you very much for analyzing my logs! I have a few questions: 1) I downloaded the PCLock decryptor and it says my PC doesn't appear to be infected, and exited the program. Is this due to the fact that malware has been removed? Or is it because my PC was encrypted by a different kind of malware? 2) How do I know for sure which malware encrypted my files? 3) do you have a recommendation for TrueCrypt replacement? Thank you very much! -ted Link to post Share on other sites
Kevin Zoll 309 Posted December 12, 2016 Report Share Posted December 12, 2016 The PCLock decryption tool we have available on our site only works on older PCLock variants. If you have a newer variant it will not work. Newer variants are not decryptable using third-party tools. It could be Crysis. Try the RakhniDecryptor from Kaspersky. http://support.kaspersky.com/us/10556#block1 VeraCrypt is built from the TrueCrypt source, with all vulnerabilities fixed. Link to post Share on other sites
cowboyteddy 0 Posted December 13, 2016 Author Report Share Posted December 13, 2016 Hi Kevin, Thank you for the link to RakhniDecryptor. At first glance, it doesn't seem to be for me since my encrypted files don't have their extensions changed. I will take a closer look before running it. Also thank you for the suggestion on VeraCrypt. I have downloaded and copy my files from TrueCrypt to VeraCrypt now. I have a general question for you. I use an external USB hard drive to back up my files. But it seems even backing file to external drive is vulnerable to malware/ransomware. What would you suggest as a better back up solution? If I use Google drive and sync important files to the cloud, can they be affected by malware? In addition, if I mount a VeraCrypt volume (with a drive letter, accessible via file explorer), is it also susceptible to malware infection ? Thank you again for your kind help! -Ted Link to post Share on other sites
Kevin Zoll 309 Posted December 13, 2016 Report Share Posted December 13, 2016 Any volume that is mounted, at the time of the attack, is susceptible to encryption. The best defense against ransomware is data backup. You should have 3 backup copies of your data, 1 copy local (USB, NAS), 1 copy offsite (Cloud), and 1 copy on write-once media (CD, DVD). Link to post Share on other sites
cowboyteddy 0 Posted December 14, 2016 Author Report Share Posted December 14, 2016 Thank you very much Kevin for your suggestions. I will follow them. You can close this topic now. I really appreciate your help. Sincerely, -Ted Link to post Share on other sites
Kevin Zoll 309 Posted December 14, 2016 Report Share Posted December 14, 2016 Thread closed. Link to post Share on other sites
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