Becky

Help! got a ransom note!

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This is Nemucod. If the decrypter will not decrypt the files then it is possible that they are not decryptable.

Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

HKLM-x32\...\Run: [] => [X]
HKU\S-1-5-21-9939624-2629845630-2421104975-1001\...\Run: [Crypted] => C:\Users\Becky\AppData\Local\Temp\a.txt [1062 2016-12-04] () <===== ATTENTION
HKU\S-1-5-21-9939624-2629845630-2421104975-1001\...\Run: [Evtion] => C:\Windows\SysWOW64\regsvr32.exe C:\Users\Becky\AppData\Local\Udmedia\PortUtilMm.dll
HKU\S-1-5-21-9939624-2629845630-2421104975-1001\...\MountPoints2: {c333ef28-f72f-11e3-be99-84349783bab5} - "E:\VZW_Software_upgrade_assistant.exe" 
2016-12-04 21:41 - 2016-12-05 15:08 - 00000000 ____D C:\Users\Becky\AppData\Local\Udmedia
2016-12-04 21:41 - 2016-12-04 23:07 - 00000000 ____D C:\Users\Becky\AppData\Local\d8862
2013-01-03 18:17 - 2013-01-03 18:17 - 0000017 _____ () C:\Users\Becky\AppData\Local\resmon.resmoncfg
2015-02-10 14:28 - 2015-02-10 14:28 - 0000057 _____ () C:\ProgramData\Ament.ini
2014-06-16 06:36 - 2014-06-16 17:12 - 0002289 _____ () C:\ProgramData\hpzinstall.log
2015-01-25 20:28 - 2015-01-25 21:14 - 0000469 _____ () C:\ProgramData\Microsoft.SqlServer.Compact.400.32.bc
C:\Users\Becky\AppData\Local\Temp\a.txt
C:\Users\Becky\jobq.dat
C:\Users\Becky\AppData\Local\Temp\AmazonDriveSetup.exe
C:\Users\Becky\AppData\Local\Temp\AmazonDriveSetupQ.exe
Task: {0B1E1C89-586E-428C-9409-86F384BFE042} - \Microsoft\Windows\Setup\GWXTriggers\Logon-5d -> No File <==== ATTENTION
Task: {3DD7F708-5DF9-4F2C-8768-8819EAC9937D} - \Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B -> No File <==== ATTENTION
Task: {3FE8B9D4-2339-4162-BA9B-AEEF9EC4F3BA} - \Microsoft\Windows\Setup\GWXTriggers\OutOfIdle-5d -> No File <==== ATTENTION
Task: {42D49C40-8C01-470F-A636-05422829C66E} - \Microsoft\Windows\Setup\gwx\launchtrayprocess -> No File <==== ATTENTION
Task: {5BFA2C9D-8394-40AC-B024-A6B0CC21FA15} - \Microsoft\Windows\Setup\GWXTriggers\Time-5d -> No File <==== ATTENTION
Task: {7E4DA9EC-E843-4B1B-92A3-EB3605202A98} - \Microsoft\Windows\Setup\gwx\refreshgwxconfig -> No File <==== ATTENTION
Task: {7F7B363B-6B6B-4E81-AEA8-791F9F1E4A8F} - \Microsoft\Windows\Setup\GWXTriggers\Telemetry-4xd -> No File <==== ATTENTION
Task: {9E58BFF6-A2FF-4CBB-915A-EC1D4F2B40E0} - \Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent -> No File <==== ATTENTION
Task: {B4DBB560-CC3A-441C-AD2D-8ED9D8A7EDF3} - \WPD\SqmUpload_S-1-5-21-9939624-2629845630-2421104975-1001 -> No File <==== ATTENTION
Task: {CFF6D25D-6571-4AB9-905D-67D8FB3553B6} - \Microsoft\Windows\Setup\GWXTriggers\OutOfSleep-5d -> No File <==== ATTENTION
Task: {DBFE7EEB-324B-4757-99C4-F0FF9D592CB0} - \Microsoft\Windows\Setup\gwx\refreshgwxcontent -> No File <==== ATTENTION
Task: {FC895226-30EA-4B43-BF32-A2847DBB811D} - \Microsoft\Windows\Setup\GWXTriggers\MachineUnlock-5d -> No File <==== ATTENTION
C:\Users\Becky\AppData\Local\Udmedia\PortUtilMm.dll
C:\$Recycle.Bin\S-1-5-21-9939624-2629845630-2421104975-1001\$ROHAJF7.wsf
C:\Users\Becky\AppData\Local\Microsoft\Windows\INetCache\IE\0TG565BP\counter[1].htm
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432NODE\VIEWPOINT" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\AXMETASTREAM.METASTREAMCTL" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\AXMETASTREAM.METASTREAMCTL.1" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\AXMETASTREAM.METASTREAMCTLSECONDARY" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\AXMETASTREAM.METASTREAMCTLSECONDARY.1" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\VIEWPOINTMEDIAPLAYER" /f
Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

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Becky,

Glad to hear that you worked out how to use the decryption tool and have gotten your files back.

Unless you are having problems, it is time to do the final steps.

Now to remove most of the tools that we have used in fixing your machine:

Download Delfix from here and save it to your desktop.

  • Ensure Remove disinfection tools is checked.
  • Also place a checkmark next to:
    • Create registry backup
    • Purge system restore
  • Click the Run button.
When the tool is finished, a log will open in notepad. I do not need the log. You can close Notepad.

Empty the Recycle Bin

Download to your Desktop:

- CCleaner Portable

  • UnZip CCleaner Portable to a folder on your Desktop named CCleaner
Run CCleaner
  • Open the CCleaner Folder on your Desktop and double-click CCleaner.exe (32-bit) or CCleaner64.exe (64-bit)
  • Click "Options" and choose "Advanced"
  • Uncheck "Only delete files in Windows Temp folders older than 24 hours"
  • Then go back to "Cleaner" and click the "RunCleaner" button.
  • Exit CCleaner.
You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

Run Windows Update and update your Windows Operating System.

Articles to Read:

How to Protect Your Computer From Malware

How to keep you and your Windows PC happy

Web, email, chat, password and kids safety

10 Sources of Malware Infections

That should take care of everything.

Safe Surfing!

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Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only.  Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair.  Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread.
 

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