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I am not sure which ransomware variant this is.  I need more information.

Read and follow these instructions carefully:


NOTE: You will want to print these instructions for reference, as you will perform all scans with all browsers closed.


Download to your Desktop:

• Emsisoft Emergency Kit: http://download11.emsisoft.com/EmsisoftEmergencyKit.exe

• Farbar Recovery Scan Tool: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

NOTE: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system that will be the right version.


NOTE:  If you are unable to download the tools from the infected system, the tools can be saved to a USB flash drive and then transferred to the infected system.


This is an information gathering stage. A removal procedure will be formulated once I review the contents of the logs.


All scans are to be run in Normal Mode.  Do not run anything in "Safe Mode", unless you are instructed to do so by myself.


Do not force Safe Mode.  Instructions on How to Boot to "Safe Mode" can be found at http://www.malwareteks.com/kb/SafeMode.php


Let's get started:


• Install and Run Emsisoft Emergency Kit (EEK):

  • Double click EmergencyKitScanner.exe to install EEK
  • When the installation of EEK is complete the Emergency Kit Scanner will run.
  • Click "Yes" to Update Emsisoft Emergency Kit
  • Under "Scan" click-on "Malware Scan".
  • IMPORTANT: Do not quarantine or delete anything. We just want the scan log without anything being quarantined or deleted.
  • Save the scan log somewhere that you can find it.
  • Exit Emsisoft Emergency Kit.

• Run Farbar Recovery Scan Tool (FRST):

  • Double-click to run it. When the tool opens, click “Yes” to the disclaimer.
  • Press Scan button.
  • Farbar Recovery Scan Tool will produce the following logs:
    • FRST.txt
    • Addition.txt


Attach the following logs to your reply:

• Emsisoft Emergency Kit Scan log (C:\EEK\Reports\)

• FRST.txt

• Addition.txt

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Thread Closed

Reason: Lack of Response

PM either Kevin, Elise, or Arthur to have this thread reopened.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread.

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