Shellie

Please help me get rid of Screenshot Pro

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Hello Shellie,

I'm not a specialist, but I know the program and use it in the free edition.

If it was installed without your consent, you have to remove it.

No Unistall Option!! I do not why

OK

Try to use an advanced unistallation program to fully get rid of it.

I suggest using Revo Unistaller or IObit Unistaller , the two which I used before and you can use the free versions especially of IObit Unistaller because it works without any Upgrade to Pro Edition which is paid. They will detect and unistall it. In IObit Unistaller, it will ask you after unistallation to shred residue files, of couse check it. I did not use Revo Unistaller for a long time now.

If there are other alternative suggestions, I'll learn from it.

Greetings,

David

 

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Shellie,

Do the following:

Download AdwCleaner and save it on your desktop.

  1. Close all open programs and Internet browsers (you may want to print our or write down these instructions first).
  2. Double click on adwcleaner.exe to run the tool.
  3. Click on the Scan button.
  4. After the scan has finished, click on the Clean button.
  5. Confirm each time with OK.
  6. You will be prompted to restart your computer. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
  7. Attach that log file to your reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
    NOTE: If you lose that log file for any reason, you can find it at C:\AdwCleaner on your computer.


Download Junkware Removal Tool and save it on your desktop.

  1. Run the tool by double-clicking it.
  2. The tool will open and start scanning your system.
  3. Please be patient as this can take a while to complete depending on your system's specifications.
  4. On completion, a log is saved to your desktop and will automatically open.
  5. Attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.

Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

CloseProcesses:
() C:\Program Files (x86)\ScreenshotPro\1.0.0.6000056\ScreenshotProServ.exe
() C:\Program Files (x86)\ScreenshotPro\1.0.0.6000056\ScreenshotPro.exe
GroupPolicy: Restriction <======= ATTENTION
FF ExtraCheck: C:\Program Files (x86)\mozilla firefox\defaults\pref\341839034.js [2016-09-18] <==== ATTENTION (Points to *.cfg file)
FF ExtraCheck: C:\Program Files (x86)\mozilla firefox\341839034.cfg [2016-09-18] <==== ATTENTION
R2 TheScreenshotProService; C:\Program Files (x86)\ScreenshotPro\1.0.0.6000056\ScreenshotProServ.exe [149616 2016-09-14] () <==== ATTENTION
2016-12-05 20:35 - 2016-11-18 16:02 - 00000000 ____D C:\Program Files (x86)\35444335-1479513770-4633-4659-B05ADAE1B7A7
2016-05-17 03:56 - 2016-05-25 19:37 - 0002449 _____ () C:\Users\Lois\AppData\Roaming\droid4xinstaller.log
2016-03-15 09:32 - 2016-03-15 09:32 - 2629651 _____ () C:\Users\Lois\AppData\Roaming\sb390.dat
2016-02-17 08:31 - 2016-04-02 08:31 - 0000167 _____ () C:\Users\Lois\AppData\Roaming\WB.CFG
2016-04-22 12:15 - 2016-04-22 12:22 - 0000600 _____ () C:\Users\Lois\AppData\Roaming\winscp.rnd
2016-03-25 19:57 - 2016-03-25 19:57 - 0000520 _____ () C:\Users\Lois\AppData\Local\TempPSTEMPFILEon08090110612_1.tmp
2016-03-25 21:52 - 2016-03-25 21:52 - 0000520 _____ () C:\Users\Lois\AppData\Local\TempPSTEMPFILEon08090113264_1.tmp
2016-03-25 22:13 - 2016-03-25 22:13 - 0000520 _____ () C:\Users\Lois\AppData\Local\TempPSTEMPFILEon08090116516_1.tmp
2016-03-25 23:15 - 2016-03-25 23:15 - 0000520 _____ () C:\Users\Lois\AppData\Local\TempPSTEMPFILEon08090119048_1.tmp
2016-03-25 23:14 - 2016-03-25 23:14 - 0000520 _____ () C:\Users\Lois\AppData\Local\TempPSTEMPFILEon08090120632_1.tmp
2016-03-25 22:26 - 2016-03-25 22:26 - 0000520 _____ () C:\Users\Lois\AppData\Local\TempPSTEMPFILEon0809012328_1.tmp
2016-03-25 16:53 - 2016-03-25 16:53 - 0000520 _____ () C:\Users\Lois\AppData\Local\TempPSTEMPFILEon0809014104_1.tmp
2016-03-25 23:18 - 2016-03-25 23:18 - 0000520 _____ () C:\Users\Lois\AppData\Local\TempPSTEMPFILEon0809014716_1.tmp
2016-03-29 15:14 - 2016-03-29 15:14 - 0000520 _____ () C:\Users\Lois\AppData\Local\TempPSTEMPFILEon0809014948_1.tmp
2016-03-25 23:15 - 2016-03-25 23:15 - 0000520 _____ () C:\Users\Lois\AppData\Local\TempPSTEMPFILEon0809017296_1.tmp
2016-10-09 22:53 - 2016-10-09 22:53 - 0000016 _____ () C:\ProgramData\mntemp
C:\Users\Lois\candycrushsaga.exe
C:\Users\Lois\Template.exe
CustomCLSID: HKU\S-1-5-21-2780760392-3500221504-413377524-1001_Classes\CLSID\{59B55F04-DE14-4BB8-92FF-C4A22EF2E5F4}\InprocServer32 -> C:\Users\Lois\AppData\Local\Google\Update\1.3.31.5\psuser_64.dll => No File
AlternateDataStreams: C:\ProgramData\Temp:00D99749 [236]
AlternateDataStreams: C:\ProgramData\Temp:0168CC60 [234]
AlternateDataStreams: C:\ProgramData\Temp:036B81D9 [170]
AlternateDataStreams: C:\ProgramData\Temp:0B3B557D [424]
AlternateDataStreams: C:\ProgramData\Temp:0C65EA0E [456]
AlternateDataStreams: C:\ProgramData\Temp:260575F1 [192]
AlternateDataStreams: C:\ProgramData\Temp:275AA066 [388]
AlternateDataStreams: C:\ProgramData\Temp:2CB9631F [134]
AlternateDataStreams: C:\ProgramData\Temp:319D783D [250]
AlternateDataStreams: C:\ProgramData\Temp:491270B8 [213]
AlternateDataStreams: C:\ProgramData\Temp:4EC7F009 [212]
AlternateDataStreams: C:\ProgramData\Temp:5433DBEF [194]
AlternateDataStreams: C:\ProgramData\Temp:78E0DF72 [209]
AlternateDataStreams: C:\ProgramData\Temp:7BA83BF4 [201]
AlternateDataStreams: C:\ProgramData\Temp:8140CB50 [196]
AlternateDataStreams: C:\ProgramData\Temp:85C3B823 [432]
AlternateDataStreams: C:\ProgramData\Temp:90865A6D [217]
AlternateDataStreams: C:\ProgramData\Temp:9BAC4211 [214]
AlternateDataStreams: C:\ProgramData\Temp:9EF92A1A [430]
AlternateDataStreams: C:\ProgramData\Temp:A18D1A5B [221]
AlternateDataStreams: C:\ProgramData\Temp:A6D89509 [207]
AlternateDataStreams: C:\ProgramData\Temp:AC0528D9 [217]
AlternateDataStreams: C:\ProgramData\Temp:B1FBBD09 [202]
AlternateDataStreams: C:\ProgramData\Temp:C07A6A6B [190]
AlternateDataStreams: C:\ProgramData\Temp:C22674B6 [199]
AlternateDataStreams: C:\ProgramData\Temp:C82CA1C0 [233]
AlternateDataStreams: C:\ProgramData\Temp:D31BE97C [207]
AlternateDataStreams: C:\ProgramData\Temp:DC7EDF41 [438]
AlternateDataStreams: C:\ProgramData\Temp:FB97DB91 [194]
Reg; reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432NODE\TRYMEDIA SYSTEMS" /f
Hosts:
Reboot:

Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

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Thread Closed

Reason: Lack of Response

PM either Kevin, Elise, or Arthur to have this thread reopened.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread.
 

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