Lucille91

Please help, my pictures & documents have been ransomwared

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Hello Lucille91,

You are a victim of Nemucod.

Decryption tool download page: https://decrypter.emsisoft.com/nemucod

Usage guide download is available of the same page.

Do the following:

Download AdwCleaner and save it on your desktop.

  1. Close all open programs and Internet browsers (you may want to print our or write down these instructions first).
  2. Double click on adwcleaner.exe to run the tool.
  3. Click on the Scan button.
  4. After the scan has finished, click on the Clean button.
  5. Confirm each time with OK.
  6. You will be prompted to restart your computer. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
  7. Attach that log file to your reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
    NOTE: If you lose that log file for any reason, you can find it at C:\AdwCleaner on your computer.


Download Junkware Removal Tool and save it on your desktop.

  1. Run the tool by double-clicking it.
  2. The tool will open and start scanning your system.
  3. Please be patient as this can take a while to complete depending on your system's specifications.
  4. On completion, a log is saved to your desktop and will automatically open.
  5. Attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.

Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

HKLM-x32\...\Run: [] => [X]
HKU\S-1-5-21-980014615-4149182737-2732385639-1000\...\RunOnce: [Application Restart #0] => C:\Windows\SysWOW64\mshta.exe [13312 2016-07-16] (Microsoft Corporation)
HKU\S-1-5-21-980014615-4149182737-2732385639-1000\...\Policies\Explorer: [NoInternetOpenWith] 1
BHO-x32: No Name -> {8d0ea870-e492-4825-a734-a0ed7d65882a} -> No File
CHR Plugin: (Shockwave Flash) - C:\Program Files (x86)\Google\Chrome\Application\21.0.1180.89\PepperFlash\pepflashplayer.dll => No File
CHR Plugin: (Shockwave Flash) - C:\Program Files (x86)\Google\Chrome\Application\55.0.2883.87\gcswf32.dll => No File
CHR Plugin: (Shockwave Flash) - C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_4_402_278.dll => No File
CHR Plugin: (Native Client) - C:\Program Files (x86)\Google\Chrome\Application\55.0.2883.87\ppGoogleNaClPluginChrome.dll => No File
CHR Plugin: (Chrome PDF Viewer) - C:\Program Files (x86)\Google\Chrome\Application\55.0.2883.87\pdf.dll => No File
CHR Plugin: (Java Deployment Toolkit 6.0.290.11) - C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll => No File
CHR Plugin: (Java(TM) Platform SE 6 U29) - C:\Program Files (x86)\Java\jre6\bin\new_plugin\npjp2.dll => No File
CHR Plugin: (Coupons Inc., Coupon Printer Manager ) - C:\Program Files (x86)\Mozilla Firefox\plugins\npCouponPrinter.dll => No File
CHR Plugin: (Coupons Inc., Coupon Printer Manager ) - C:\Program Files (x86)\Mozilla Firefox\plugins\npMozCouponPrinter.dll => No File
CHR Plugin: (QuickTime Plug-in 7.7.2) - C:\Program Files (x86)\QuickTime\plugins\npqtplugin.dll => No File
CHR Plugin: (QuickTime Plug-in 7.7.2) - C:\Program Files (x86)\QuickTime\plugins\npqtplugin2.dll => No File
CHR Plugin: (QuickTime Plug-in 7.7.2) - C:\Program Files (x86)\QuickTime\plugins\npqtplugin3.dll => No File
CHR Plugin: (QuickTime Plug-in 7.7.2) - C:\Program Files (x86)\QuickTime\plugins\npqtplugin4.dll => No File
CHR Plugin: (QuickTime Plug-in 7.7.2) - C:\Program Files (x86)\QuickTime\plugins\npqtplugin5.dll => No File
CHR Plugin: (QuickTime Plug-in 7.7.2) - C:\Program Files (x86)\QuickTime\plugins\npqtplugin6.dll => No File
CHR Plugin: (QuickTime Plug-in 7.7.2) - C:\Program Files (x86)\QuickTime\plugins\npqtplugin7.dll => No File
CHR Plugin: (Google Update) - C:\Program Files (x86)\Google\Update\1.3.21.123\npGoogleUpdate3.dll => No File
CHR Plugin: (iTunes Application Detector) - C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll => No File
CHR Plugin: (Shockwave for Director) - C:\Windows\system32\Adobe\Director\np32dsw.dll => No File
CHR Plugin: (Silverlight Plug-In) - c:\Program Files (x86)\Microsoft Silverlight\4.1.10329.0\npctrl.dll => No File
Task: {389CB056-CA51-4E17-A41B-ED3D9F27FA9F} - \Microsoft\Windows\Setup\gwx\launchtrayprocess -> No File <==== ATTENTION
Task: {3A8FE5A4-AFB3-4F3A-A32D-8C01D2D37556} - \Microsoft\Windows\Setup\GWXTriggers\Logon-5d -> No File <==== ATTENTION
Task: {3C6AA0B6-CD6C-4FC9-9099-26FC32952288} - \Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B -> No File <==== ATTENTION
Task: {40EABFCF-EAD7-4BEB-AFF3-D093A6AD9CB7} - System32\Tasks\ProPCCleaner_Popup => C:\Program Files (x86)\Pro PC Cleaner\Splash.exe <==== ATTENTION
Task: {4C798092-AE1B-48D6-92C4-E2A340518537} - System32\Tasks\ProPCCleaner_Start => C:\Program Files (x86)\Pro PC Cleaner\ProPCCleaner.exe <==== ATTENTION
Task: {69E5111E-9DA1-41B6-A9C3-5FD59AB32FF3} - System32\Tasks\{DE0CD19B-A753-4DB2-8FD6-86F4DD1A6E9C} => pcalua.exe -a "C:\Users\Olson\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ALSLOW2M\LeapFrogConnectSetup_LeapsterExplorer.exe" -d C:\Users\Olson\Desktop
Task: {838F4B31-1491-4505-8805-44FD49107EBA} - \Microsoft\Windows\Setup\GWXTriggers\Time-5d -> No File <==== ATTENTION
Task: {CE53E855-FA6F-4038-AE08-D11EFCE28FE2} - \Microsoft\Windows\Setup\GWXTriggers\OutOfIdle-5d -> No File <==== ATTENTION
Task: {D53302A3-5700-40E2-A2C7-051C875C359A} - \Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent -> No File <==== ATTENTION
Task: {DDCFA476-BA16-49F8-A782-F4A0736950FA} - \Microsoft\Windows\Setup\GWXTriggers\Telemetry-4xd -> No File <==== ATTENTION
Task: {E11AF86C-3978-4BFE-9BDD-143170B02F23} - \Microsoft\Windows\Setup\GWXTriggers\OutOfSleep-5d -> No File <==== ATTENTION
Task: {E8632957-BCB5-4A82-B87D-540EA4B2B11F} - \Microsoft\Windows\Setup\gwx\refreshgwxconfig -> No File <==== ATTENTION
Task: {F65FF5DA-4056-4432-AAB2-76EFCC408299} - \Microsoft\Windows\Setup\gwx\refreshgwxcontent -> No File <==== ATTENTION
Task: {FF35B51E-CE0C-4523-B33E-2DF4D2133A5B} - \Microsoft\Windows\Setup\GWXTriggers\MachineUnlock-5d -> No File <==== ATTENTION

Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

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Lucille,

Let's take a fresh look.

Run fresh scans with Emsisoft Emergency Kit (EEK) and FRST, attach the new EEK and FRST scans to your reply.
 

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Thread Closed

Reason: Lack of Response

PM either Kevin, Elise, or Arthur to have this thread reopened.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread.
 

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Kevin, the problem I'm having is finding a file that is encrypted and the original. I have some pictures on a memory stick that were saved to the affected computer so I attempted to use the original & the encrypted but the nemucod tool doesnt accept them. It keeps telling me to use an encrypted & unencrypted file. Do I need to rename the files? Not sure what I'm doing wrong. Thanks

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Renaming will not work.  They need to be the same file, the original and its encrypted version, for the decryption tool to work.

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