dja2k

CLOSED EIS 12.2.0.7035 update uninstalls after restart

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Just noticed that my Surface Pro updated to the latest version (think it might be EIS 12.2.0.7035) just to see it uninstalled EIS completely after restart.  Will have to install from scratch.  I have some files that were left in the EIS directory if any are of help.

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Hi Dja2k,

Could you please tell me if the update was of Emsisoft Internet Security or if it was an OS update? If it is the second option, most probably is not our fault and we can do nothing.

Orlando

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It was Emsisoft Internet Security updating nothing to do with OS.  Thanks!

P.S. My desktop did the same thing also running Win 10 x64.  Here is a log file I found, don't know if it is of any use.

 

logs.db3

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Hi again,

Unfortunately we have just your report regarding this issue and I asked to our support team if we received any report like yours. Could you please tell me if you had debug logs enabled? If yes, could you please attach them here?

Thanks,
Orlando

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