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Problem Importing Hosts Files

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The last two public release versions of EIS have had problems importing hosts files. I copy the contents of hphosts.and save it as a text file. I then import it into surf p[protection. The last two versions have taken very long and after few a few hours I stop the process. After maybe 3 hours only hosts beginning with 0 to 2 were added. There were no problems before. The import and process time was several minutes. Very small hosts files (i.e. Maware Domain List) process now almost instantaneously. where before it took several seconds. I am using EIS 12.2.7060 on Windows 7 Pro SP1 x64. The problem has been with the last two public release versions of EIS.

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I've let our QA Manager know about this. Lets get some debug logs for the issue, so that our developers can look into it:

  1. Open Emsisoft Internet Security from the icon on your desktop.
  2. In the 4 little gray boxes at the bottom, move your mouse into the one that says Support, and click anywhere in that gray box.
  3. At the bottom, turn on the option that says Enable advanced debug logging.
  4. Either click on Overview in the menu at the top, or close the Emsisoft Internet Security window.
  5. Reproduce the issue you are having with importing HOSTS files.
  6. Once you have reproduced the issue, open Emsisoft Internet Security again, and click on the gray box for Support again.
  7. Click on the button that says Send an email.
  8. Select the logs in the left that show today's dates.
  9. Fill in the e-mail contact form with your name, your e-mail address, and a description of what the logs are for (if possible please leave a link to the topic on the forums that the logs are related to in your message).
  10. If you have any screenshots or another file that you need to send with the logs, then you can click the Attach file button at the bottom (only one file can be attached at a time).
  11. Click on Send now at the bottom once you are ready to send the logs.

Important: Please be sure to turn debug logging back off after sending us the logs. There are some negative effects to having debug logging turned on, such as reduced performance and wasting hard drive space, and it is not recommended to leave debug logging turned on for a long period of time unless it is necessary to collect debug logs.

Please note that if you have a lot of debugs logs, then you should not send all of them. There is a size limit, and currently there is no error if the message is rejected due to the size being too large. Normally we only need one copy of the 4 or 5 different logs that have been saved after the time you reproduced the issue (the list shows what time each log was saved). Those logs have the following names:

  • Security Center
  • Protection Service
  • Real-Time Protection
  • Firewall
  • Logs database (contains the logs you can view in Emsisoft Internet Security by clicking on Logs at the top of the window).
Edited by GT500
Fixed incorrect product name in instructions.
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I remember seeing your debug logs and replying to let you know that I had forwarded them to our QA Manager. It looks like you sent them from a different e-mail address (or possibly there was a typo in the address), as I wasn't able to find your message with the debug logs when searching for them.

I just checked, and I saw a new bug report open for this issue, so our developers will take a look at it as soon as they can. ;)

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  • 2 weeks later...

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