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Error code:0


brihy1
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Hi brihy1,

Thank you for contacting our support.

Please excuse the circumstances. A screenshot showing the error message would be great.

Also, please open the main menu of Emsisoft Mobile Security, choose "Malware Scanner" and disable the option "Scan Storage" there, then please run a further scan. Does it work now?

Please could you let us know the following information:
   1. The model and manufacturer of the device
   2. The Android version used
   3. The version of Emsisoft Mobile Security installed (Can be found in the menu under "About")
   4. Is there any other security solution installed on the device?
   5. a) Please open the settings of your mobile device and choose "Security settings".
      b) Is Emsisoft Mobile Security listed and enabled as "Device Administrator“ there?
 

 

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Hi brihy1,

Thank you for your feedback.

Exactly, our developers let me know the error appeared due to unexpected maintenance on our servers and all should work well again.

There was a short period at that time where we had to perform a security update on our servers. I'm sorry for the circumstances, though glad to hear all works as intended again.

If I can assist any further please just let me know.

 

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