PCGamer Posted January 23, 2017 Report Share Posted January 23, 2017 Hello, I'm new On this forum I Have Emsisoft Internet Security 12 + Malwarebytes Premium V3! And I'm getting a browser webpage popup every couple of minutes http://fs1news.ru/afishasm Thats the webpage I'm getting! Tried To full scan Not helping! Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted January 23, 2017 Report Share Posted January 23, 2017 Hello PCGamer, My name is Kevin, and I will be helping you with fixing your problem. I would like to collect some more information before we get started with cleaning up the system. Take note of some guidelines for this support request: • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Furthermore, you should not be taking any advice relating to this computer from any other source throughout the course of this fix. • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken. • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean." We do not want to clean you part-way, only to have the system re-infect itself. • Do not start a new support ticket. The logs that you send me should be attached to your reply do not paste your logs directly into the reply. Read and follow these instructions carefully: NOTE: You will want to print these instructions for reference, as you will perform all scans with all browsers closed. Download to your Desktop: • Emsisoft Emergency Kit: http://download11.emsisoft.com/EmsisoftEmergencyKit.exe • Farbar Recovery Scan Tool: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ NOTE: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system that will be the right version. NOTE: If you are unable to download the tools from the infected system, the tools can be saved to a USB flash drive and then transferred to the infected system. This is an information gathering stage. A removal procedure will be formulated once I review the contents of the logs. All scans are to be run in Normal Mode. Do not run anything in "Safe Mode", unless you are instructed to do so by myself. Do not force Safe Mode. Instructions on How to Boot to "Safe Mode" can be found at http://www.malwareteks.com/kb/SafeMode.php Let's get started: • Install and Run Emsisoft Emergency Kit (EEK): Double click EmergencyKitScanner.exe to install EEK When the installation of EEK is complete the Emergency Kit Scanner will run. Click "Yes" to Update Emsisoft Emergency Kit Under "Scan" click-on "Malware Scan". IMPORTANT: Do not quarantine or delete anything. We just want the scan log without anything being quarantined or deleted. Save the scan log somewhere that you can find it. Exit Emsisoft Emergency Kit. • Run Farbar Recovery Scan Tool (FRST): Double-click to run it. When the tool opens, click “Yes” to the disclaimer. Press Scan button. Farbar Recovery Scan Tool will produce the following logs: FRST.txt Addition.txt Attach the following logs to your reply: • Emsisoft Emergency Kit Scan log (C:\EEK\Reports\) • FRST.txt • Addition.txt 1 Link to comment Share on other sites More sharing options...
PCGamer Posted January 24, 2017 Author Report Share Posted January 24, 2017 11 hours ago, Kevin Zoll said: Hello PCGamer, My name is Kevin, and I will be helping you with fixing your problem. I would like to collect some more information before we get started with cleaning up the system. Take note of some guidelines for this support request: • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Furthermore, you should not be taking any advice relating to this computer from any other source throughout the course of this fix. • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken. • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean." We do not want to clean you part-way, only to have the system re-infect itself. • Do not start a new support ticket. The logs that you send me should be attached to your reply do not paste your logs directly into the reply. Read and follow these instructions carefully: NOTE: You will want to print these instructions for reference, as you will perform all scans with all browsers closed. Download to your Desktop: • Emsisoft Emergency Kit: http://download11.emsisoft.com/EmsisoftEmergencyKit.exe • Farbar Recovery Scan Tool: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ NOTE: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system that will be the right version. NOTE: If you are unable to download the tools from the infected system, the tools can be saved to a USB flash drive and then transferred to the infected system. This is an information gathering stage. A removal procedure will be formulated once I review the contents of the logs. All scans are to be run in Normal Mode. Do not run anything in "Safe Mode", unless you are instructed to do so by myself. Do not force Safe Mode. Instructions on How to Boot to "Safe Mode" can be found at http://www.malwareteks.com/kb/SafeMode.php Let's get started: • Install and Run Emsisoft Emergency Kit (EEK): Double click EmergencyKitScanner.exe to install EEK When the installation of EEK is complete the Emergency Kit Scanner will run. Click "Yes" to Update Emsisoft Emergency Kit Under "Scan" click-on "Malware Scan". IMPORTANT: Do not quarantine or delete anything. We just want the scan log without anything being quarantined or deleted. Save the scan log somewhere that you can find it. Exit Emsisoft Emergency Kit. • Run Farbar Recovery Scan Tool (FRST): Double-click to run it. When the tool opens, click “Yes” to the disclaimer. Press Scan button. Farbar Recovery Scan Tool will produce the following logs: FRST.txt Addition.txt Attach the following logs to your reply: • Emsisoft Emergency Kit Scan log (C:\EEK\Reports\) • FRST.txt • Addition.txt Did all the steps Here Is the logs: Scan_170124-122605.txt FRST.txt Addition.txt Link to comment Share on other sites More sharing options...
PCGamer Posted January 24, 2017 Author Report Share Posted January 24, 2017 UP Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted January 25, 2017 Report Share Posted January 25, 2017 Do not quote my posts to reply. Did you mean to send me logs? If so, they did not post. Link to comment Share on other sites More sharing options...
PCGamer Posted January 25, 2017 Author Report Share Posted January 25, 2017 There you go! Btw beacuse I Really love you guys your product and you as a person I've decided to purchase your product! Scan_170124-122605.txt Addition.txt FRST.txt Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted January 25, 2017 Report Share Posted January 25, 2017 I am going to have you run two tools that target adware and junkware in general. Download AdwCleaner and save it on your desktop. Close all open programs and Internet browsers (you may want to print our or write down these instructions first). Double click on adwcleaner.exe to run the tool. Click on the Scan button. After the scan has finished, click on the Clean button. Confirm each time with OK. You will be prompted to restart your computer. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your desktop. Attach that log file to your reply by clicking the More Reply Options button to the lower-right of where you type in your reply.NOTE: If you lose that log file for any reason, you can find it at C:\AdwCleaner on your computer. Download Junkware Removal Tool and save it on your desktop. Run the tool by double-clicking it. The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system's specifications. On completion, a log is saved to your desktop and will automatically open. Attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply. Link to comment Share on other sites More sharing options...
PCGamer Posted January 26, 2017 Author Report Share Posted January 26, 2017 Did only scan With AdwCleaner beacuse the other program Its Just slow But Adwcleaner found 12 threats which prob the popup I've had My question Is why when I've Scanned With Emsisoft It didnt find anything?! AdwCleaner[C0].txt AdwCleaner[S0].txt Link to comment Share on other sites More sharing options...
PCGamer Posted January 26, 2017 Author Report Share Posted January 26, 2017 Still getting the same POPUP! Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted January 27, 2017 Report Share Posted January 27, 2017 Run JRT no matter how slow it is. 1 Link to comment Share on other sites More sharing options...
PCGamer Posted January 27, 2017 Author Report Share Posted January 27, 2017 Okay now gonna try to run JRT! Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted January 28, 2017 Report Share Posted January 28, 2017 OK, sometimes it is slow. You just have to let it run. Link to comment Share on other sites More sharing options...
PCGamer Posted January 28, 2017 Author Report Share Posted January 28, 2017 It Didnt find anything! The log of the JRT! JRT.txt Link to comment Share on other sites More sharing options...
PCGamer Posted January 30, 2017 Author Report Share Posted January 30, 2017 UP! Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted January 31, 2017 Report Share Posted January 31, 2017 Do not bump your topic. It just moves it down the que, meaning that it will take me longer to answer your thread as it is newer than the other threads in the que. Changing tools. Download RogueKiller from one of the following links and save it to your desktop: Link 1 Link 2Close all programs and disconnect any USB or external drives before running the tool. Double-click RogueKiller.exe to run the tool (Vista/7/8/10 users: Right-click and select Run As Administrator). Once the Prescan has finished, click Scan. Once the Status box shows "Scan Finished", just close the program. <--Don't fix anything! Attach the RogueKiller report to your next reply.The log can also be found on your desktop labeled (RKreport[X]_S_xxdatexx_xtimex) The highest number of [X], is the most recent can, is the most recent can, is the most recent can, is the most recent can, is the most recent can, is the most recent can, is the most recent can, is the most recent can 1 Link to comment Share on other sites More sharing options...
PCGamer Posted January 31, 2017 Author Report Share Posted January 31, 2017 Thats the scan Didnt fix anything like you said. RogueKiller scan report.txt Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted January 31, 2017 Report Share Posted January 31, 2017 Close all programs and disconnect any USB or external drives before running the tool. Double-click RogueKiller.exe to run the tool again (Vista/7/8/10 users: Right-click and select Run As Administrator)[/i].)[/i].)[/i]. Once the Prescan has finished, click Scan. Once the Status box shows "Scan Finished".Click the Registry Tab and select the following items:[PUP.Gen1] (X64) HKEY_USERS\S-1-5-21-2966668052-1041772141-1738844040-1001\Software\IM -> Found [PUP.Gen1] (X86) HKEY_USERS\S-1-5-21-2966668052-1041772141-1738844040-1001\Software\IM -> Found Click the Delete button. Attach the RogueKiller report to your next reply.The log can also be found on your desktop labeled (RKreport[X]_D_xxdatexx_xtimex) The highest number of [X], is the most recent Delete log. Link to comment Share on other sites More sharing options...
PCGamer Posted February 1, 2017 Author Report Share Posted February 1, 2017 RogueKiller Report.txt Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted February 2, 2017 Report Share Posted February 2, 2017 Let's take a fresh look. Run fresh scans with Emsisoft Emergency Kit (EEK) and FRST, attach the new EEK and FRST scans to your reply. Be sure to let me know how things are running. Link to comment Share on other sites More sharing options...
PCGamer Posted February 2, 2017 Author Report Share Posted February 2, 2017 Ok gonna do as you said. Link to comment Share on other sites More sharing options...
PCGamer Posted February 2, 2017 Author Report Share Posted February 2, 2017 Did what you said. All the logs below! scan_170202-105420.txt Addition_02-02-2017 11.14.53.txt FRST_02-02-2017 11.14.53.txt Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted February 2, 2017 Report Share Posted February 2, 2017 Copy the below code to Notepad; Save As fixlist.txt to your Desktop. HKU\S-1-5-21-2966668052-1041772141-1738844040-1001\...\Winlogon: [Shell] C:\Windows\explorer.exe [4673304 2016-11-11] (Microsoft Corporation) <==== ATTENTION GroupPolicy: Restriction <======= ATTENTION GroupPolicy\User: Restriction <======= ATTENTION R1 ZAM_Guard; C:\Windows\System32\drivers\zamguard64.sys [203680 2017-01-03] (Zemana Ltd.) S3 NAVENG; \??\C:\Program Files (x86)\Norton Security\NortonData\22.8.0.50\Definitions\SDSDefs\20170103.007\ENG64.SYS [X] S3 NAVEX15; \??\C:\Program Files (x86)\Norton Security\NortonData\22.8.0.50\Definitions\SDSDefs\20170103.007\EX64.SYS [X] S1 ZAM; \??\C:\Windows\System32\drivers\zam64.sys [X] 2017-01-17 00:48 - 2017-01-17 00:48 - 00000000 __SHD C:\Users\user\b4iGwgKt5NCk7vRR 2017-01-15 20:46 - 2017-01-17 01:01 - 00000000 ____D C:\Users\user\AppData\Roaming\49E44879-DBAF-49B5-9951-8EC86CE1642C 2017-01-10 21:06 - 2017-01-10 21:06 - 00000000 ____D C:\ProgramData\s3l0 2017-01-10 21:00 - 2017-01-10 21:00 - 00000000 ____D C:\ProgramData\s994 2017-01-10 21:00 - 2017-01-10 21:00 - 00000000 ____D C:\ProgramData\s4jo 2017-01-10 20:57 - 2017-01-10 20:57 - 00000000 ____D C:\ProgramData\s754 2017-01-10 20:57 - 2017-01-10 20:57 - 00000000 ____D C:\ProgramData\s6m8 C:\ProgramData\fontcacheev1.dat 2017-01-31 10:33 - 2016-11-11 12:13 - 1886344 _____ (Microsoft Corporation) C:\Users\user\AppData\Local\Temp\dllnt_dump.dll 2017-01-30 14:48 - 2017-01-30 14:48 - 0340480 _____ () C:\Users\user\AppData\Local\Temp\opus.dll Task: {3D7BF106-77FE-4BE3-96D1-E5A56A3DEEB7} - System32\Tasks\FxglhC => C:\Users\user\Downloads\H1HAXA.exe HKU\S-1-5-21-2966668052-1041772141-1738844040-1001\...\StartupApproved\StartupFolder: => "6.exe" HKU\S-1-5-21-2966668052-1041772141-1738844040-1001\...\StartupApproved\StartupFolder: => "MDRBQTKKQADi.lnk" Close Notepad. NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system Run FRST64 and press the Fix button just once and wait. If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply. Note: If the tool warns you about an outdated version please download and run the updated version. 1 Link to comment Share on other sites More sharing options...
PCGamer Posted February 4, 2017 Author Report Share Posted February 4, 2017 Fixlog.txt Link to comment Share on other sites More sharing options...
PCGamer Posted February 4, 2017 Author Report Share Posted February 4, 2017 I'm still getting the same popup! That's so weird.. Link to comment Share on other sites More sharing options...
PCGamer Posted February 5, 2017 Author Report Share Posted February 5, 2017 Still the same Issue. Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted February 7, 2017 Report Share Posted February 7, 2017 Download and run the Chrome Cleanup Tool https://www.google.com/chrome/cleanup-tool/ 1 Link to comment Share on other sites More sharing options...
PCGamer Posted February 7, 2017 Author Report Share Posted February 7, 2017 Didnt find anything! Link to comment Share on other sites More sharing options...
PCGamer Posted February 7, 2017 Author Report Share Posted February 7, 2017 Still having the same Issue. Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted February 7, 2017 Report Share Posted February 7, 2017 Let's dig a little deeper into the system. Download avz4.zip from here Unzip it to your desktop to a folder named avz4 Double click on AVZ.exe to run it. Run an update by clicking the Auto Update button on the Right of the Log window: Click Start to begin the updateNote: If you receive an error message, chose a different source, then click Start again After the update, from the "File" menu, choose "Standard Scripts" Put a check next to item 2: Advanced System Analysis Click Execute selected scripts At the next prompt, click the OK button Let the scan run and click "OK" when the completion prompt pops up Now Close out of the Standard Scripts window, and exit AVZ Navigate to the avz4 folder and locate the folder LOG Inside the LOG folder you will find virusinfo_syscheck.htm, virusinfo_syscheck.htm and virusinfo_syscheck.zip Attach the Compressed file, virusinfo_syscheck.zip, to your next reply. Link to comment Share on other sites More sharing options...
PCGamer Posted February 7, 2017 Author Report Share Posted February 7, 2017 Doing It now! Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted February 7, 2017 Report Share Posted February 7, 2017 I will look at the logs tomorrow. Link to comment Share on other sites More sharing options...
PCGamer Posted February 8, 2017 Author Report Share Posted February 8, 2017 Did what you said! Here Is the log I Will tell you If The Issue Is solved. virusinfo_syscheck.zip Link to comment Share on other sites More sharing options...
PCGamer Posted February 8, 2017 Author Report Share Posted February 8, 2017 Still same Issue! Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted February 8, 2017 Report Share Posted February 8, 2017 Of course you have the same issue. Since I did not have you fix anything with AVZ. Close all windows then double click on AVZ.exe Click File > Custom scripts Copy & paste the below code in to the text box in the program Note: When you run the script, your PC will be restartedbegin SetAVZGuardStatus(True); DeleteFile('.exe','32'); DeleteFile('.dll','32'); RebootWindows(true); end. Click Run Restart your PC if it doesn't do it automatically. Attach a fresh AVZ log. Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now! 1 Link to comment Share on other sites More sharing options...
PCGamer Posted February 8, 2017 Author Report Share Posted February 8, 2017 Doing It now! Link to comment Share on other sites More sharing options...
PCGamer Posted February 9, 2017 Author Report Share Posted February 9, 2017 LOGS Down. virusinfo_syscheck.htm virusinfo_syscheck.xml virusinfo_syscheck.zip Link to comment Share on other sites More sharing options...
PCGamer Posted February 9, 2017 Author Report Share Posted February 9, 2017 Still same Issue! Wtf Is happening? so weird. Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted February 9, 2017 Report Share Posted February 9, 2017 Is it only the one website that is redirecting? 1 Link to comment Share on other sites More sharing options...
PCGamer Posted February 9, 2017 Author Report Share Posted February 9, 2017 Yes. Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted February 9, 2017 Report Share Posted February 9, 2017 Then that website is most like compromised. Link to comment Share on other sites More sharing options...
PCGamer Posted February 9, 2017 Author Report Share Posted February 9, 2017 What do you mean? Its PUP Beacuse Its not malware but Its super annoying me. Please what can we do? Link to comment Share on other sites More sharing options...
PCGamer Posted February 9, 2017 Author Report Share Posted February 9, 2017 I Just found out It reidrecats me to wonderlands then to this http://play-g56.com/?zoneid=184394&sz=184394 Which Is an ad of a game. Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted February 9, 2017 Report Share Posted February 9, 2017 The website itself is compromised and redirecting visitors. I was just redirected to an MS Support scam page. 1 Link to comment Share on other sites More sharing options...
PCGamer Posted February 9, 2017 Author Report Share Posted February 9, 2017 Ok so there Is nothing we can do? Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted February 9, 2017 Report Share Posted February 9, 2017 Nope. The owner of the website needs to clean up their site. 1 Link to comment Share on other sites More sharing options...
PCGamer Posted February 9, 2017 Author Report Share Posted February 9, 2017 Shit ok... Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted February 10, 2017 Report Share Posted February 10, 2017 Unless you are having problems, it is time to do the final steps. Now to remove most of the tools that we have used in fixing your machine: Download Delfix from here and save it to your desktop. Ensure Remove disinfection tools is checked. Also place a checkmark next to:Create registry backup Purge system restore Click the Run button. When the tool is finished, a log will open in notepad. I do not need the log. You can close Notepad. Empty the Recycle Bin Download to your Desktop: - CCleaner Portable UnZip CCleaner Portable to a folder on your Desktop named CCleanerRun CCleaner Open the CCleaner Folder on your Desktop and double-click CCleaner.exe (32-bit) or CCleaner64.exe (64-bit) Click "Options" and choose "Advanced" Uncheck "Only delete files in Windows Temp folders older than 24 hours" Then go back to "Cleaner" and click the "RunCleaner" button. Exit CCleaner. You can delete and uninstall any programs I had you download, that you do not wish to keep on the system. To Remove EEK simple delte the EEK for in the of your System Srive, normally C:\EEK Run Windows Update and update your Windows Operating System. Articles to Read:How to Protect Your Computer From MalwareHow to keep you and your Windows PC happyWeb, email, chat, password and kids safety10 Sources of Malware Infections That should take care of everything. Safe Surfing! 1 Link to comment Share on other sites More sharing options...
PCGamer Posted February 10, 2017 Author Report Share Posted February 10, 2017 Okay Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted February 10, 2017 Report Share Posted February 10, 2017 Thread Closed Reason: Resolved The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist. All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread. 1 Link to comment Share on other sites More sharing options...
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