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Hello PCGamer,

 

My name is Kevin, and I will be helping you with fixing your problem.

 

I would like to collect some more information before we get started with cleaning up the system.

 

Take note of some guidelines for this support request:

• Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Furthermore, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.

• If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.

• Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean." We do not want to clean you part-way, only to have the system re-infect itself.

• Do not start a new support ticket. The logs that you send me should be attached to your reply do not paste your logs directly into the reply.

 

Read and follow these instructions carefully:

 

NOTE: You will want to print these instructions for reference, as you will perform all scans with all browsers closed.

 

Download to your Desktop:

• Emsisoft Emergency Kit: http://download11.emsisoft.com/EmsisoftEmergencyKit.exe

• Farbar Recovery Scan Tool: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

NOTE: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system that will be the right version.

 

NOTE:  If you are unable to download the tools from the infected system, the tools can be saved to a USB flash drive and then transferred to the infected system.

 

This is an information gathering stage. A removal procedure will be formulated once I review the contents of the logs.

 

All scans are to be run in Normal Mode.  Do not run anything in "Safe Mode", unless you are instructed to do so by myself.

 

Do not force Safe Mode.  Instructions on How to Boot to "Safe Mode" can be found at http://www.malwareteks.com/kb/SafeMode.php

 

Let's get started:

 

• Install and Run Emsisoft Emergency Kit (EEK):

  • Double click EmergencyKitScanner.exe to install EEK
  • When the installation of EEK is complete the Emergency Kit Scanner will run.
  • Click "Yes" to Update Emsisoft Emergency Kit
  • Under "Scan" click-on "Malware Scan".
  • IMPORTANT: Do not quarantine or delete anything. We just want the scan log without anything being quarantined or deleted.
  • Save the scan log somewhere that you can find it.
  • Exit Emsisoft Emergency Kit.

• Run Farbar Recovery Scan Tool (FRST):

  • Double-click to run it. When the tool opens, click “Yes” to the disclaimer.
  • Press Scan button.
  • Farbar Recovery Scan Tool will produce the following logs:
    • FRST.txt
    • Addition.txt

 

Attach the following logs to your reply:

• Emsisoft Emergency Kit Scan log (C:\EEK\Reports\)

• FRST.txt

• Addition.txt

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11 hours ago, Kevin Zoll said:

Hello PCGamer,

 

My name is Kevin, and I will be helping you with fixing your problem.

 

I would like to collect some more information before we get started with cleaning up the system.

 

Take note of some guidelines for this support request:

• Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Furthermore, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.

• If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.

• Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean." We do not want to clean you part-way, only to have the system re-infect itself.

• Do not start a new support ticket. The logs that you send me should be attached to your reply do not paste your logs directly into the reply.

 

Read and follow these instructions carefully:

 

NOTE: You will want to print these instructions for reference, as you will perform all scans with all browsers closed.

 

Download to your Desktop:

• Emsisoft Emergency Kit: http://download11.emsisoft.com/EmsisoftEmergencyKit.exe

• Farbar Recovery Scan Tool: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

NOTE: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system that will be the right version.

 

NOTE:  If you are unable to download the tools from the infected system, the tools can be saved to a USB flash drive and then transferred to the infected system.

 

This is an information gathering stage. A removal procedure will be formulated once I review the contents of the logs.

 

All scans are to be run in Normal Mode.  Do not run anything in "Safe Mode", unless you are instructed to do so by myself.

 

Do not force Safe Mode.  Instructions on How to Boot to "Safe Mode" can be found at http://www.malwareteks.com/kb/SafeMode.php

 

Let's get started:

 

• Install and Run Emsisoft Emergency Kit (EEK):

  • Double click EmergencyKitScanner.exe to install EEK
  • When the installation of EEK is complete the Emergency Kit Scanner will run.
  • Click "Yes" to Update Emsisoft Emergency Kit
  • Under "Scan" click-on "Malware Scan".
  • IMPORTANT: Do not quarantine or delete anything. We just want the scan log without anything being quarantined or deleted.
  • Save the scan log somewhere that you can find it.
  • Exit Emsisoft Emergency Kit.

• Run Farbar Recovery Scan Tool (FRST):

  • Double-click to run it. When the tool opens, click “Yes” to the disclaimer.
  • Press Scan button.
  • Farbar Recovery Scan Tool will produce the following logs:
    • FRST.txt
    • Addition.txt

 

Attach the following logs to your reply:

• Emsisoft Emergency Kit Scan log (C:\EEK\Reports\)

• FRST.txt

• Addition.txt

Did all the steps

Here Is the logs:

Scan_170124-122605.txt

FRST.txt

Addition.txt

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I am going to have you run two tools that target adware and junkware in general.

Download AdwCleaner and save it on your desktop.

  1. Close all open programs and Internet browsers (you may want to print our or write down these instructions first).
  2. Double click on adwcleaner.exe to run the tool.
  3. Click on the Scan button.
  4. After the scan has finished, click on the Clean button.
  5. Confirm each time with OK.
  6. You will be prompted to restart your computer. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
  7. Attach that log file to your reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
    NOTE: If you lose that log file for any reason, you can find it at C:\AdwCleaner on your computer.


Download Junkware Removal Tool and save it on your desktop.

  1. Run the tool by double-clicking it.
  2. The tool will open and start scanning your system.
  3. Please be patient as this can take a while to complete depending on your system's specifications.
  4. On completion, a log is saved to your desktop and will automatically open.
  5. Attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.

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Do not bump your topic.  It just moves it down the que, meaning that it will take me longer to answer your thread as it is newer than the other threads in the que.

Changing tools.

Download RogueKiller from one of the following links and save it to your desktop:

  • Link 1
  • Link 2
    • Close all programs and disconnect any USB or external drives before running the tool.
    • Double-click RogueKiller.exe to run the tool (Vista/7/8/10 users: Right-click and select Run As Administrator).
    • Once the Prescan has finished, click Scan.
    • Once the Status box shows "Scan Finished", just close the program. <--Don't fix anything!
    • Attach the RogueKiller report to your next reply.
      • The log can also be found on your desktop labeled (RKreport[X]_S_xxdatexx_xtimex)
      • The highest number of [X], is the most recent can, is the most recent can, is the most recent can, is the most recent can, is the most recent can, is the most recent can, is the most recent can, is the most recent can




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Close all programs and disconnect any USB or external drives before running the tool.

  • Double-click RogueKiller.exe to run the tool again (Vista/7/8/10 users: Right-click and select Run As Administrator)[/i].)[/i].)[/i].
  • Once the Prescan has finished, click Scan.
  • Once the Status box shows "Scan Finished".
    • Click the Registry Tab and select the following items:
      [PUP.Gen1] (X64) HKEY_USERS\S-1-5-21-2966668052-1041772141-1738844040-1001\Software\IM -> Found
      [PUP.Gen1] (X86) HKEY_USERS\S-1-5-21-2966668052-1041772141-1738844040-1001\Software\IM -> Found
    • Click the Delete button.

  • Attach the RogueKiller report to your next reply.
    • The log can also be found on your desktop labeled (RKreport[X]_D_xxdatexx_xtimex)
    • The highest number of [X], is the most recent Delete log.


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Let's take a fresh look.

Run fresh scans with Emsisoft Emergency Kit (EEK) and FRST, attach the new EEK and FRST scans to your reply.

Be sure to let me know how things are running.

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Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

HKU\S-1-5-21-2966668052-1041772141-1738844040-1001\...\Winlogon: [Shell] C:\Windows\explorer.exe [4673304 2016-11-11] (Microsoft Corporation) <==== ATTENTION
GroupPolicy: Restriction <======= ATTENTION
GroupPolicy\User: Restriction <======= ATTENTION
R1 ZAM_Guard; C:\Windows\System32\drivers\zamguard64.sys [203680 2017-01-03] (Zemana Ltd.)
S3 NAVENG; \??\C:\Program Files (x86)\Norton Security\NortonData\22.8.0.50\Definitions\SDSDefs\20170103.007\ENG64.SYS [X]
S3 NAVEX15; \??\C:\Program Files (x86)\Norton Security\NortonData\22.8.0.50\Definitions\SDSDefs\20170103.007\EX64.SYS [X]
S1 ZAM; \??\C:\Windows\System32\drivers\zam64.sys [X]
2017-01-17 00:48 - 2017-01-17 00:48 - 00000000 __SHD C:\Users\user\b4iGwgKt5NCk7vRR
2017-01-15 20:46 - 2017-01-17 01:01 - 00000000 ____D C:\Users\user\AppData\Roaming\49E44879-DBAF-49B5-9951-8EC86CE1642C
2017-01-10 21:06 - 2017-01-10 21:06 - 00000000 ____D C:\ProgramData\s3l0
2017-01-10 21:00 - 2017-01-10 21:00 - 00000000 ____D C:\ProgramData\s994
2017-01-10 21:00 - 2017-01-10 21:00 - 00000000 ____D C:\ProgramData\s4jo
2017-01-10 20:57 - 2017-01-10 20:57 - 00000000 ____D C:\ProgramData\s754
2017-01-10 20:57 - 2017-01-10 20:57 - 00000000 ____D C:\ProgramData\s6m8
C:\ProgramData\fontcacheev1.dat
2017-01-31 10:33 - 2016-11-11 12:13 - 1886344 _____ (Microsoft Corporation) C:\Users\user\AppData\Local\Temp\dllnt_dump.dll
2017-01-30 14:48 - 2017-01-30 14:48 - 0340480 _____ () C:\Users\user\AppData\Local\Temp\opus.dll
Task: {3D7BF106-77FE-4BE3-96D1-E5A56A3DEEB7} - System32\Tasks\FxglhC => C:\Users\user\Downloads\H1HAXA.exe
HKU\S-1-5-21-2966668052-1041772141-1738844040-1001\...\StartupApproved\StartupFolder: => "6.exe"
HKU\S-1-5-21-2966668052-1041772141-1738844040-1001\...\StartupApproved\StartupFolder: => "MDRBQTKKQADi.lnk"

Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

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Let's dig a little deeper into the system.

Download avz4.zip from here

  • Unzip it to your desktop to a folder named avz4
  • Double click on AVZ.exe to run it.
  • Run an update by clicking the Auto Update button on the Right of the Log window: avz-update-button.png
  • Click Start to begin the update
    Note: If you receive an error message, chose a different source, then click Start again
  • After the update, from the "File" menu, choose "Standard Scripts"
  • Put a check next to item 2: Advanced System Analysis
  • Click Execute selected scripts
  • At the next prompt, click the OK button
  • Let the scan run and click "OK" when the completion prompt pops up
  • Now Close out of the Standard Scripts window, and exit AVZ
  • Navigate to the avz4 folder and locate the folder LOG
  • Inside the LOG folder you will find virusinfo_syscheck.htm, virusinfo_syscheck.htm and virusinfo_syscheck.zip
  • Attach the Compressed file, virusinfo_syscheck.zip, to your next reply.

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Of course you have the same issue.  Since I did not have you fix anything with AVZ.

Close all windows then double click on AVZ.exe

  • Click File > Custom scripts
  • Copy & paste the below code in to the text box in the program
    Note: When you run the script, your PC will be restarted
    begin
    SetAVZGuardStatus(True);
     DeleteFile('.exe','32');
     DeleteFile('.dll','32');
    RebootWindows(true);
    end.
  • Click Run
  • Restart your PC if it doesn't do it automatically.


Attach a fresh AVZ log.

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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The website itself is compromised and redirecting visitors.  I was just redirected to an MS Support scam page.

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Unless you are having problems, it is time to do the final steps.

Now to remove most of the tools that we have used in fixing your machine:

Download Delfix from here and save it to your desktop.

  • Ensure Remove disinfection tools is checked.
  • Also place a checkmark next to:
    • Create registry backup
    • Purge system restore

  • Click the Run button.


When the tool is finished, a log will open in notepad. I do not need the log.  You can close Notepad.

Empty the Recycle Bin

Download to your Desktop:
- CCleaner Portable

  • UnZip CCleaner Portable to a folder on your Desktop named CCleaner


Run CCleaner

  • Open the CCleaner Folder on your Desktop and double-click CCleaner.exe (32-bit) or CCleaner64.exe (64-bit)
  • Click "Options" and choose "Advanced"
  • Uncheck "Only delete files in Windows Temp folders older than 24 hours"
  • Then go back to "Cleaner" and click the "RunCleaner" button.
  • Exit CCleaner.


You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

To Remove EEK simple delte the EEK for in the of your System Srive, normally C:\EEK

Run Windows Update and update your Windows Operating System.

Articles to Read:
How to Protect Your Computer From Malware
How to keep you and your Windows PC happy
Web, email, chat, password and kids safety
10 Sources of Malware Infections

That should take care of everything.

Safe Surfing!

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Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only.  Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair.  Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread.
 

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