Stripy

EIS Freezes and crash when github desktop started

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My advanced firewall settings are all on "always ask".

Yesterday I've installed github for desktop and when I run github, eis pops up behaviour alert and firewall alert at nearly the same time and than eis crashes.

After that the only option is to restart windows. I've manage somehow from 3rd or 4th time to quickly click "allow all" and after that it's ok.

I'm on windows 10 64 bit

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I recommend following the instructions at this link to enable application crash dumps, then restart your computer and try to reproduce the issue. Once a crash happens  a memory dump should automatically be saved in C:/Users/Public/CrashDumps/. You should be able to ZIP the file and attach it to a reply.

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I don't think the directory is automatically created if no memory dumps are saved in it, so it's possible that no memory dump was saved when the crash happened. Try right-clicking on the Start button, going to Shut down or sign out, and selecting Restart to fully restart your computer. After that, see if the memory dump is saved correctly when the crash happens.

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Aren't such dumps (sometimes/always?) saved in the paging files when they occur, and only copied out of there and into the nominated disk dump file when you reboot?

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7 hours ago, GT500 said:

I don't think the directory is automatically created if no memory dumps are saved in it, so it's possible that no memory dump was saved when the crash happened. Try right-clicking on the Start button, going to Shut down or sign out, and selecting Restart to fully restart your computer. After that, see if the memory dump is saved correctly when the crash happens.

Noup. The thing is that the a2antimalvare is still running after crash, but the gui is not responding (there is no more icon in the tray). So I need to stop that service and enable it again for the gui to start responding.

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On 2/4/2017 at 6:19 AM, JeremyNicoll said:

Aren't such dumps (sometimes/always?) saved in the paging files when they occur, and only copied out of there and into the nominated disk dump file when you reboot?

On a BSoD/system crash, yes. For application crashes, no.

 

On 2/4/2017 at 6:28 AM, Stripy said:

Noup. The thing is that the a2antimalvare is still running after crash, but the gui is not responding (there is no more icon in the tray). So I need to stop that service and enable it again for the gui to start responding.

So it's not actually crashing then? It's also possible that it's just taking time to write the memory dump, and that's why the process stays in memory.

Did you turn off the self-protection in EIS? That might prevent the memory dump from being saved.

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4 hours ago, GT500 said:

On a BSoD/system crash, yes. For application crashes, no.

 

So it's not actually crashing then? It's also possible that it's just taking time to write the memory dump, and that's why the process stays in memory.

Did you turn off the self-protection in EIS? That might prevent the memory dump from being saved.

Sorry I've tried everything. I can't do this anymore, don't have time and will to use my pc as a guinea pig. Let's your company experts try to reproduce the issue.

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That looks more like a hang than a crash, which is why memory dumps are not being written. The only way to get a memory dump would be to save it yourself using something like Process Hacker or Process Explorer, however in this case general debug logs might be more useful than a memory dump. If you change your mind about collecting debug info, then let me know, and I can post the instructions for you.

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