Can't delete the EEK folder

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Hi, I need help.

I can't install the new version of EEK. I can't delete the EEK folder. I get an error message saying the epp.sys file is being used by/open in another program. However, I have nothing open that could be using it. I've rebooted twice now, followed the pop-up window directions that said to close all my open programs, when I had none open, and to reboot and then install EEK. But I still get the same error message that it's open and/or being used by some program.

Out of desperation, I deleted all the other sub-folders and files within the EEK folder, hoping that would somehow allow me to delete the epp.sys file. It didn't. When I check permissions for the eek.sys file, it says all forms of me, I'm the only user, and me as the Administrator, have full permissions to do stuff with this file.

I'm running Windows 10 on my C drive, and have Windows 7 on my D drive. I don't use the Windows 7, but I don't want to remove it, either. One time I had trouble with Windows 10 not being able to load and function, but I was able to get on with Windows 7 and proceeded to figure out what was wrong and fixed it.

I can't find a trace of EEK anywhere else, on either drive, other than the EEK folder I'm trying to delete now. That one shows up on my C drive when I open File Manager/Explorer. EEK doesn't show up in the list of programs that I could uninstall using the uninstall programs function.

What do I do? Now I have no EEK to use to scan and protect my computer. One time last Summer I somehow got infected with a difficult to remove, really bad chunk of malware and EEK was a very important part of getting rid of it. I love EEK!

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You can try the instructions at this link to delete the service that executes the EPP driver. Note that you may need to try sc delete epp32 or sc delete epp64 in addition to the sc delete epp mentioned in the instructions if you had an older version of EEK.

If that doesn't help, then a log from FRST would be necessary to see why the EPP driver is still present. You can download Farbar Recovery Scan Tool (FRST) from one of the following links, and save it to your Desktop (please note that some web browsers will automatically save all downloads in your Downloads folder, so in those cases please move the download to your desktop):

For 32-bit (x86) editions of Windows:

For 64-bit (x64) editions of Windows:

Note: You need to run the version compatible with your computer. If you are not sure which version applies to your computer, then download both of them and try to run them. Only one of them will run on your computer, and that will be the right version.

  1. Run the FRST download that works on your computer (for Windows Vista, Windows 7, and Windows 8 please right-click on the file and select Run as administrator).
  2. When the tool opens click Yes for the disclaimer in order to continue using FRST.
  3. Press the Scan button.
  4. When the scan is done, it will save a log as a Text Document named FRST in the same place the tool was run from (if you had saved FRST on your desktop, then the FRST log will be saved there).
  5. Please attach the FRST log file to a reply using the More Reply Options button to the lower-right of where you type in your reply to access the attachment controls.
  6. The first time the FRST tool is run it saves another log (a Text Document named Addition - also located in the same place as the FRST tool was run from). Please also attach that log file along with the FRST log file to your reply.

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