stapp 124 Report post Posted February 1, 2017 EAM on Windows 7 64bit. Turned on laptop and was logged in with a temp profile. Logged out and back into my own profile. EAM started autoupdate and never finished it. Some things such as taskmanager etc were slow to respond. In the end I rebooted (went straight to my own profile as normal this time) EAM has not attempted to update again and still says last update was yesterday when I hover over taskbar icon. I may attempt manual update later, however I think something is broken Find attached debug logs, screenshot of GUI and update log. Download Image update log.txt a2service_20170201065719(1116).zip Share this post Link to post Share on other sites
stapp 124 Report post Posted February 1, 2017 Further info... EAM on Win 7 just finally autoupdated and all seems okay at the moment. Share this post Link to post Share on other sites
Frank H 89 Report post Posted February 1, 2017 Hi stapp we'll check this. thanks Share this post Link to post Share on other sites
stapp 124 Report post Posted February 1, 2017 Can I just check which beta update we are supposed to be on? In Christian's latest changelog here for 7138 https://support.emsisoft.com/topic/26809-emsisoft-anti-malware-emsisoft-internet-security-20171-released/ It shows the same changelog details as 7102 http://changeblog.emsisoft.com/2017/01/23/beta-updates-2017-01-23/ Share this post Link to post Share on other sites
Frank H 89 Report post Posted February 1, 2017 We just released 7138 as stable, so stable and beta are the same at the moment. Share this post Link to post Share on other sites
stapp 124 Report post Posted February 2, 2017 Have there been any users reporting user profile issues? Share this post Link to post Share on other sites
Moreau 10 Report post Posted February 2, 2017 "Have there been any users reporting user profile issues?" (There's no Zitat icon?) All the icons are greyed out again, just showing cryptic points in a quadrat. When I move over them with the mouse, nothing happens. Yes, right now, me. When I started up my laptop a window opened showing the message "Das Benutzerprofil konnte nicht geladen werden..." So I went on with "Ok" and the notebook behaved as woken up from Ruhemodus, asking me to click the central icon with my username. This way I reached my normal desktop. Happened two times from 3 tries since new version 7138 is installed. Share this post Link to post Share on other sites
stapp 124 Report post Posted February 2, 2017 I was able to load my user profile the first time it happened. But this afternoon the user profile was completely broken and I had to restore a Macrium image I made a few days ago before 7138. I have no logs Frank because I restored an image. But something perhaps is not well Share this post Link to post Share on other sites
Frank H 89 Report post Posted February 3, 2017 Hi stapp, We require Windows Event Log of the login at the time that the user profile cannot be loaded. So we can only wait until the next time this might happen cheers Share this post Link to post Share on other sites
stapp 124 Report post Posted February 3, 2017 What sort of Event might you expect to see which could have caused this for Moreau and myself? We both seem to have had the same thing happen, first temp profile login and then broken user profile. Do you have any thoughts? Share this post Link to post Share on other sites
Moreau 10 Report post Posted February 7, 2017 Hello, Frank H As today the same shit happened again, I'm able to post an event log. I'm not sure if I managed copying the relevant infos cause I'm newbie still. Ereignisprotokolle.evtx Share this post Link to post Share on other sites
Frank H 89 Report post Posted February 8, 2017 Thanks I've forwarded your log to one of our developers for analysis. Share this post Link to post Share on other sites
Moreau 10 Report post Posted February 8, 2017 Thank you, Frank, maybe you could read my further infos in the german thread, they may help to find the mistake? Good night. Share this post Link to post Share on other sites
Moreau 10 Report post Posted February 11, 2017 The same problems last in version 7166 ID 1502.evtx ID 1508.evtx ID 1511.evtx ID 1515.evtx Share this post Link to post Share on other sites
Frank H 89 Report post Posted February 15, 2017 Hi Moreau, I think my colleague already replied on the forum. As a temp workaround you could: Set the EAM service to manual should do the trick. That will start the service only after the profile has been loaded and the a2guard.exe part starts. Share this post Link to post Share on other sites
Moreau 10 Report post Posted February 18, 2017 Hi Frank Thank you for helping. Kathrin already supported me in the german forum by suggesting the same temporary solution. I'll do so if still necessary after MS' updating. All the best Share this post Link to post Share on other sites
Frank H 89 Report post Posted February 22, 2017 hi Moreau, Yes i'm aware, thanks for your feedback Share this post Link to post Share on other sites
Frank H 89 Report post Posted May 22, 2017 closing the ticket -> fixed Share this post Link to post Share on other sites
