EIS - Blocking SRWare Iron Browser (Chomium Clone)

[Knowguy 1]

EIS 2017.1.1.7166

Windows 10, 64bit

Program SRWare Iron https://www.srware.net/en/software_srware_iron_download.php, which is a Chromium based clone browser is being blocked by some part of EIS.  Not sure if its behavioral or Firewall.  I have to disable the EIS service in order to allow this browser to continue working. I wasn't sure if this would be considered al false positive or if there was a reason for EIS blocking this application. EIS is not blocking other Chromium clones such as Cent Browser http://centbrowser.com/history.html

 

 

[GT500 573]

Does disabling the firewall or the Behavior Blocker have any effect on the issue?

Is the issue that it can not run at all, or that it can't load websites?

[Knowguy 1]

Doesn't matter if I disable Firewall or Behavior Blocker, or both. It runs the program but it will not load any sites an eventually times out.

[GT500 573]

OK, we'll need some debug logs. Here's what to do:

1. Open Emsisoft Internet Security from the icon on your desktop.
2. In the 4 little gray boxes at the bottom, move your mouse into the one that says Support, and click anywhere in that gray box.
3. At the bottom, turn on the option that says Enable advanced debug logging.
4. Either click on Overview in the menu at the top, or close the Emsisoft Internet Security window.
5. Reproduce the issue you are having.
6. Once you have reproduced the issue, open Emsisoft Internet Security again, and click on the gray box for Support again.
7. Click on the button that says Send an email.
8. Select the logs in the left that show today's dates.
9. Fill in the e-mail contact form with your name, your e-mail address, and a description of what the logs are for (if possible please leave a link to the topic on the forums that the logs are related to in your message).
10. If you have any screenshots or another file that you need to send with the logs, then you can click the Attach file button at the bottom (only one file can be attached at a time).
11. Click on Send now at the bottom once you are ready to send the logs.
    

Important: Please be sure to turn debug logging back off after sending us the logs. There are some negative effects to having debug logging turned on, such as reduced performance and wasting hard drive space, and it is not recommended to leave debug logging turned on for a long period of time unless it is necessary to collect debug logs.

Please note that if you have a lot of debugs logs, then you should not send all of them. There is a size limit, and currently there is no error if the message is rejected due to the size being too large. Normally we only need one copy of the 4 or 5 different logs that have been saved after the time you reproduced the issue (the list shows what time each log was saved). Those logs have the following names:

• Security Center
• Protection Service
• Real-Time Protection
• Firewall
• Logs database (contains the logs you can view in Emsisoft Internet Security by clicking on Logs at the top of the window).
  

[Knowguy 1]

Done.

[GT500 573]

I've received your logs, and have forwarded them to one of our developers for review.

[GT500 573]

So far there's no indication in the logs that the firewall has anything to do with the issue. It's possible there's a bug somewhere in the Behavior Blocker that's causing the issue, however our developers will have look into this further to be sure.

Fortunately I have been able to reproduce the issue in my own testing on Windows 10 x64, so it should be reasonably easy for us to get debug information.

[Knowguy 1]

Thank you for staying on top of it and not just leaving it at "We passed it to so and so" and no follow up.  Not used to this kind of treatment, Thank you guys very much! Keep me posted, I like it when I can help make good software better!

[GT500 573]

Right now I'm waiting on a developer to take a look at the debug info I have. It's not abnormal for us to leave no further status updates from that point, since developers don't tend to communicate their findings to support unless they need more debug information. Since we can reproduce the issue ourselves, we probably won't need more debug information from you, however if our developers do need anything further from you then I will be sure to let you know.

[Knowguy 1]

Dunno if this will help, but I was trying A portable version of Google Chrome, and it will load from the Desktop, but when its in My Documents or Downloads it will not.

[GT500 573]

Interesting. Thanks for letting us know.