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Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

FF Plugin: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin-x32: @microsoft.com/GENUINE -> disabled [No File]
2017-03-16 09:19 - 2017-03-16 12:50 - 00000000 ____D C:\Users\Owner\AppData\Local\d3d35
2010-03-19 18:02 - 2010-03-19 18:02 - 0149352 ____R (Microsoft Corporation) C:\Users\Owner\AppData\Local\Temp\ose00000.exe

Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

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I am going to have you run two tools that target adware and junkware in general.

Download AdwCleaner and save it on your desktop.

  1. Close all open programs and Internet browsers (you may want to print our or write down these instructions first).
  2. Double click on adwcleaner.exe to run the tool.
  3. Click on the Scan button.
  4. After the scan has finished, click on the Clean button.
  5. Confirm each time with OK.
  6. You will be prompted to restart your computer. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
  7. Attach that log file to your reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
    NOTE: If you lose that log file for any reason, you can find it at C:\AdwCleaner on your computer.


Download Junkware Removal Tool and save it on your desktop.

  1. Run the tool by double-clicking it.
  2. The tool will open and start scanning your system.
  3. Please be patient as this can take a while to complete depending on your system's specifications.
  4. On completion, a log is saved to your desktop and will automatically open.
  5. Attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.

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Hi skcasey,

You need a file pair of an original file and the encrypted version for the decrypter. If it isn't working, please share the file pair you're using.

Regards,

Sarah

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I'm sorry, I don't understand what that means. The only version on my documents I can see is the crypted version. It does not show me my original file.

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In order for the encryption tool to work, you need an original copy of a file and its encrypted counterpart.  Most people have a copy of at least one original, unaltered file, somewhere.  An email attachment or stored on a USB thumb drive.

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Unless you are having problems, it is time to do the final steps.

Now to remove most of the tools that we have used in fixing your machine:

Download Delfix from here and save it to your desktop.

  • Ensure Remove disinfection tools is checked.
  • Also place a checkmark next to:
    • Create registry backup
    • Purge system restore

  • Click the Run button.


When the tool is finished, a log will open in notepad. I do not need the log.  You can close Notepad.

Empty the Recycle Bin

Download to your Desktop:
- CCleaner Portable

  • UnZip CCleaner Portable to a folder on your Desktop named CCleaner


Run CCleaner

  • Open the CCleaner Folder on your Desktop and double-click CCleaner.exe (32-bit) or CCleaner64.exe (64-bit)
  • Click "Options" and choose "Advanced"
  • Uncheck "Only delete files in Windows Temp folders older than 24 hours"
  • Then go back to "Cleaner" and click the "RunCleaner" button.
  • Exit CCleaner.


You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

To Remove EEK simple delte the EEK for in the of your System Srive, normally C:\EEK

Run Windows Update and update your Windows Operating System.

Articles to Read:
How to Protect Your Computer From Malware
How to keep you and your Windows PC happy
Web, email, chat, password and kids safety
10 Sources of Malware Infections

That should take care of everything.

Safe Surfing!

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Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only.  Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair.  Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread.

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