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EAM will not update


gcpcs
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Toshiba Satellite E451, Windows 8.1, 

EAM
Engine Version: 4.0.1.856
Product Version: 2017.2.0.7219
 
EAM has not updated since 3/1/2017. I have shut down the PC 3 times and opened EAM to start an update. I have left it as long as 1 hour as it spins "initializing".
All Windows Updates are installed. I'm currently running sfc /scannow  I'll shut down and try again. 
 
Any help is appreciated as I have other clients using EAM as part of Kabuto managed antivirus, who also complain of EAM not updating.
Thanks,
G
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Lets try getting a diagnostic log. You can find the instructions and download at this link.

When it's done, it will open a log in Notepad (as explained in the instructions). Please save this log somewhere easy to find, such as on your Desktop or in your Documents folder, and then send it to me in a Private Message so that I can take a look at it.

Important: Don't post the log publicly. It contains a copy of your a2settings.ini file, which contains encrypted license information. If someone were to figure out how to break that encryption, then someone else could use your license key.

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