franniewee

CLOSED malware detected not identified by Kaspersky Int.Sec.

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I noticed browsing with Chrome several popups and screens/tabs that say my Windows doesn't work etc, inviting you to click on. (of course I don't, but it's a sign something wrong here). Run Kaspersky Internet Security at first, but no finds, but still the same problem. So I went looking further: Malwarebytes didn't find anything exept programms from IOBIT. This is my brothers old pc and he installed the programm, actually I don't use it, but I didn't remove it.

And then I found your programm.

The results are attached.

Hope you can help me. Grtz, Fran Walter

FRST.txt

scan_170322-122456.txt

 

Addition.txt

Edited by franniewee
faulty info

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Your logs look pretty good with the exception of a few minor issues.

Do the following:

Download AdwCleaner and save it on your desktop.

  1. Close all open programs and Internet browsers (you may want to print our or write down these instructions first).
  2. Double click on adwcleaner.exe to run the tool.
  3. Click on the Scan button.
  4. After the scan has finished, click on the Clean button.
  5. Confirm each time with OK.
  6. You will be prompted to restart your computer. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
  7. Attach that log file to your reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
    NOTE: If you lose that log file for any reason, you can find it at C:\AdwCleaner on your computer.


Download Junkware Removal Tool and save it on your desktop.

  1. Run the tool by double-clicking it.
  2. The tool will open and start scanning your system.
  3. Please be patient as this can take a while to complete depending on your system's specifications.
  4. On completion, a log is saved to your desktop and will automatically open.
  5. Attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.

Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

HKU\S-1-5-21-1571174415-2491470523-252373691-1001\...\Policies\Explorer: [NolowDiskSpaceChecks] 1
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} =>  -> Geen bestand
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restrictie <======= AANDACHT
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Local Page = 
Task: {3C510CAD-A936-430B-8C36-F96AAAA948FD} - System32\Tasks\{70FE6F44-17EA-4808-BD71-55BB7F311FCA} => pcalua.exe -a J:\Autorun.exe -d J:\

Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

  • Upvote 1

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EDIT: I made some screenshots. Problem not solved I think. This only happens in Chrome. Firefox is just fine.

See the attached screenshots.

 

 

Hi Kevin,

Thanks for your thourough reply with steps I unexperienced as I am with this kind of trouble shooting, can do.

So I followed your steps and attached the requested logfiles so you can check if the problem is solved now.

I do have a question left:

In order to tackle the problem I now have several programms on my pc. Which ones do I hold, and which ones have to be uninstalled.

I have:

  • FRST64
  • AdwCleaner
  • JRT
  • Malwarebytes
  • Spyware fighter
  • hitmanpro
  • EmsisoftEmergencyKit

A little bit overdone I think. So your advice is welcome what I can use that goes well with my Kaspersy Internet Security.

Thanks a lot for helping.

Grtz Fran Walter

FRST.txt

Addition.txt

Fixlog.txt

AdwCleaner[C0].txt

JRT.txt

popup Gefeliciteerd.png
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popup Ziggo&Windows.png
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popup Ziggo&Windows2.png
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popup Ziggo&Windows3.png
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Edited by franniewee
forgot to mention EEK+ some screenshots

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Changing tools.

Download RogueKiller from one of the following links and save it to your desktop:

  • Link 1
  • Link 2
    • Close all programs and disconnect any USB or external drives before running the tool.
    • Double-click RogueKiller.exe to run the tool (Vista/7/8/10 users: Right-click and select Run As Administrator).
    • Once the Prescan has finished, click Scan.
    • Once the Status box shows "Scan Finished", just close the program. <--Don't fix anything!
    • Attach the RogueKiller report to your next reply.
      • The log can also be found on your desktop labeled (RKreport[X]_S_xxdatexx_xtimex)
      • The highest number of [X], is the most recent Scan




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Hi Kevin,

Well this didn't go well. I cannot find a log on my desktop. Although I followed instructions (I think I did)

So I searched for it.  Found it, but I don't think it is of much use.

Anyway I can do the scan once more.

I will be a lot of time away this weekend. (the theatergroup I work for is having their performances and I have to be there) I'm not sure I will be replying in due time

rk_9586.txt

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Close all programs and disconnect any USB or external drives before running the tool.

  • Double-click RogueKiller.exe to run the tool again (Vista/7/8/10 users: Right-click and select Run As Administrator)[/i].)[/i].)[/i].
  • Once the Prescan has finished, click Scan.
  • Once the Status box shows "Scan Finished".
    • Click the Processen Tab and select the following items:
      [Adw.DNSUnlocker] AVScanningService.exe(2580) -- C:\Program Files (x86)\Common Files\Common Toolkit Suite\AVEngine\AVScanningService.exe[7] -> Gevonden
    • Click the Register Tab and select the following items:
      [PUM.HomePage] (X64) HKEY_USERS\S-1-5-21-1571174415-2491470523-252373691-1001\Software\Microsoft\Internet Explorer\Main | Start Page : http://www.kpnvandaag.nl/#  -> Gevonden
      [PUM.HomePage] (X86) HKEY_USERS\S-1-5-21-1571174415-2491470523-252373691-1001\Software\Microsoft\Internet Explorer\Main | Start Page : http://www.kpnvandaag.nl/#  -> Gevonden
    • Click the Delete button.

  • Attach the RogueKiller report to your next reply.
    • The log can also be found on your desktop labeled (RKreport[X]_D_xxdatexx_xtimex.txt)
    • The highest number of [X], is the most recent Delete log.


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EDIT: Still in Chrome the popups I mentioned earlier and in that reply I attached a screenshot. So perhaps uninstall Chrome? Or what can I do more. I'd rather not do this the hard way by doing a clean install of Windows (actually I will not be doing this myself)

 

Hi Kevin,

Only my keyboard and mouse (one USB) were connected. As this is a desktop I cannot without.

Did as instructed and run the scan. No report on my desktop, but I found it and it's attached below.

Grtz Fran Walter

rk_E254.tmp.txt

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Unless you are having problems, it is time to do the final steps.

Now to remove most of the tools that we have used in fixing your machine:

Download Delfix from here and save it to your desktop.

  • Ensure Remove disinfection tools is checked.
  • Also place a checkmark next to:
    • Create registry backup
    • Purge system restore

  • Click the Run button.


When the tool is finished, a log will open in notepad. I do not need the log.  You can close Notepad.

Empty the Recycle Bin

Download to your Desktop:
- CCleaner Portable

  • UnZip CCleaner Portable to a folder on your Desktop named CCleaner


Run CCleaner

  • Open the CCleaner Folder on your Desktop and double-click CCleaner.exe (32-bit) or CCleaner64.exe (64-bit)
  • Click "Options" and choose "Advanced"
  • Uncheck "Only delete files in Windows Temp folders older than 24 hours"
  • Then go back to "Cleaner" and click the "RunCleaner" button.
  • Exit CCleaner.


You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

To Remove EEK simple delte the EEK for in the of your System Srive, normally C:\EEK

Run Windows Update and update your Windows Operating System.

Articles to Read:
How to Protect Your Computer From Malware
How to keep you and your Windows PC happy
Web, email, chat, password and kids safety
10 Sources of Malware Infections

That should take care of everything.

Safe Surfing!

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Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only.  Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair.  Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread.

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