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Hello Deborah,

 

Do the following:

Download AdwCleaner and save it on your desktop.

  1. Close all open programs and Internet browsers (you may want to print our or write down these instructions first).
  2. Double click on adwcleaner.exe to run the tool.
  3. Click on the Scan button.
  4. After the scan has finished, click on the Clean button.
  5. Confirm each time with OK.
  6. You will be prompted to restart your computer. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
  7. Attach that log file to your reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
    NOTE: If you lose that log file for any reason, you can find it at C:\AdwCleaner on your computer.


Download Junkware Removal Tool and save it on your desktop.

  1. Run the tool by double-clicking it.
  2. The tool will open and start scanning your system.
  3. Please be patient as this can take a while to complete depending on your system's specifications.
  4. On completion, a log is saved to your desktop and will automatically open.
  5. Attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.

Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

CloseProcesses:
HKLM-x32\...\Run: [] => [X]
HKU\S-1-5-18\...\Run: [] => [X]
CHR HKLM\SOFTWARE\Policies\Google: Restriction <======= ATTENTION
ProxyEnable: [.DEFAULT] => Proxy is enabled.
ProxyServer: [.DEFAULT] => http=127.0.0.1:49735;https=127.0.0.1:49735
Winsock: Catalog9 01 C:\windows\SysWOW64\LavasoftTcpService.dll [342016 2015-06-30] (Lavasoft Limited)
Winsock: Catalog9 02 C:\windows\SysWOW64\LavasoftTcpService.dll [342016 2015-06-30] (Lavasoft Limited)
Winsock: Catalog9 03 C:\windows\SysWOW64\LavasoftTcpService.dll [342016 2015-06-30] (Lavasoft Limited)
Winsock: Catalog9 04 C:\windows\SysWOW64\LavasoftTcpService.dll [342016 2015-06-30] (Lavasoft Limited)
Winsock: Catalog9 16 C:\windows\SysWOW64\LavasoftTcpService.dll [342016 2015-06-30] (Lavasoft Limited)
Winsock: Catalog9-x64 01 C:\windows\system32\LavasoftTcpService64.dll [422400 2015-06-30] (Lavasoft Limited)
Winsock: Catalog9-x64 02 C:\windows\system32\LavasoftTcpService64.dll [422400 2015-06-30] (Lavasoft Limited)
Winsock: Catalog9-x64 03 C:\windows\system32\LavasoftTcpService64.dll [422400 2015-06-30] (Lavasoft Limited)
Winsock: Catalog9-x64 04 C:\windows\system32\LavasoftTcpService64.dll [422400 2015-06-30] (Lavasoft Limited)
Winsock: Catalog9-x64 16 C:\windows\system32\LavasoftTcpService64.dll [422400 2015-06-30] (Lavasoft Limited)
cmd: netsh winsock reset
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
HKU\S-1-5-21-3595029216-3492353065-3161616262-1001\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
SearchScopes: HKLM -> {2f23ab71-4ac6-41f2-a955-ea576e553146} URL = 
FF HKU\S-1-5-21-3595029216-3492353065-3161616262-1001\...\Firefox\Extensions: [[email protected]] - C:\Program Files (x86)\Consumer Input\Firefox\ciff-3.2.0-12191.xpi => not found
FF Plugin: @microsoft.com/GENUINE -> disabled [No File]
CHR Extension: (Google Translate) - C:\Users\HP-Zbook14\AppData\Local\Google\Chrome\User Data\Default\Extensions\aapbdbdomjkkjkaonfhkkikfgjllcleb [2015-06-30] [UpdateUrl: hxxps://mynamedomain.koko/00service/update2/crx] <==== ATTENTION
CHR Extension: (Google Drive) - C:\Users\HP-Zbook14\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf [2015-07-19] [UpdateUrl: hxxps://mynamedomain.koko/00service/update2/crx] <==== ATTENTION
CHR Extension: (BeFunky Photo Editor) - C:\Users\HP-Zbook14\AppData\Local\Google\Chrome\User Data\Default\Extensions\apfkepiiddolifkgjmfdgpnipgnfejab [2015-06-30] [UpdateUrl: hxxps://mynamedomain.koko/00service/update2/crx] <==== ATTENTION
CHR Extension: (Facebook Secret Emoticons) - C:\Users\HP-Zbook14\AppData\Local\Google\Chrome\User Data\Default\Extensions\bpgpffljkgjmijjdmjbdppndoojdgboe [2015-06-30] [UpdateUrl: hxxps://mynamedomain.koko/00service/update2/crx] <==== ATTENTION
CHR Extension: (Photo Zoom for Facebook) - C:\Users\HP-Zbook14\AppData\Local\Google\Chrome\User Data\Default\Extensions\elioihkkcdgakfbahdoddophfngopipi [2015-06-30] [UpdateUrl: hxxps://mynamedomain.koko/00service/update2/crx] <==== ATTENTION
CHR Extension: (AdBlock) - C:\Users\HP-Zbook14\AppData\Local\Google\Chrome\User Data\Default\Extensions\gighmmpiobklfepjocnamgkkbiglidom [2015-07-19] [UpdateUrl: hxxps://mynamedomain.koko/00service/update2/crx] <==== ATTENTION
CHR Extension: (Unlimited Free VPN - Hola) - C:\Users\HP-Zbook14\AppData\Local\Google\Chrome\User Data\Default\Extensions\gkojfkhlekighikafcpjkiklfbnlmeio [2015-07-23] [UpdateUrl: hxxps://mynamedomain.koko/00service/update2/crx] <==== ATTENTION
CHR Extension: (Chrome Web Store Payments) - C:\Users\HP-Zbook14\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2015-07-26] [UpdateUrl: hxxps://mynamedomain.koko/00service/update2/crx] <==== ATTENTION
CHR Extension: (Hover Zoom) - C:\Users\HP-Zbook14\AppData\Local\Google\Chrome\User Data\Default\Extensions\nonjdcjchghhkdoolnlbekcfllmednbl [2015-06-30] [UpdateUrl: hxxps://mynamedomain.koko/00service/update2/crx] <==== ATTENTION
2016-10-25 11:46 - 2016-10-27 16:49 - 0875192 _____ (Amazon) C:\Users\HP-Zbook14\AppData\Local\Temp\AmazonDriveSetup.exe
2016-10-23 22:00 - 2016-10-27 16:49 - 42788568 _____ () C:\Users\HP-Zbook14\AppData\Local\Temp\AmazonDriveSetupQ.exe
2014-11-30 22:22 - 2014-11-30 22:22 - 0211064 _____ (383 Media, Inc.) C:\Users\HP-Zbook14\AppData\Local\Temp\DRHelper_installFinish.exe
2014-11-30 22:22 - 2014-11-30 22:22 - 0211064 _____ (383 Media, Inc.) C:\Users\HP-Zbook14\AppData\Local\Temp\DRHelper_installStart.exe
2014-11-30 22:22 - 2014-11-30 22:22 - 0211064 _____ (383 Media, Inc.) C:\Users\HP-Zbook14\AppData\Local\Temp\DRHelper_uninstallComplete.exe
2013-06-04 11:30 - 2013-06-04 11:30 - 0050432 _____ () C:\Users\HP-Zbook14\AppData\Local\Temp\Extract.exe
2016-10-19 18:29 - 2016-10-19 18:29 - 30968352 _____ (Ellora Assets Corporation                                   ) C:\Users\HP-Zbook14\AppData\Local\Temp\FreemakeVideoConverterFull.exe
2016-09-29 11:43 - 2016-09-29 11:43 - 0741440 _____ (Oracle Corporation) C:\Users\HP-Zbook14\AppData\Local\Temp\jre-8u101-windows-au.exe
2016-11-07 17:41 - 2016-11-07 17:41 - 0737856 _____ (Oracle Corporation) C:\Users\HP-Zbook14\AppData\Local\Temp\jre-8u111-windows-au.exe
2017-03-15 17:47 - 2017-03-15 17:47 - 0739904 _____ (Oracle Corporation) C:\Users\HP-Zbook14\AppData\Local\Temp\jre-8u121-windows-au.exe
2015-10-20 12:51 - 2015-10-20 12:51 - 0585824 _____ (Oracle Corporation) C:\Users\HP-Zbook14\AppData\Local\Temp\jre-8u65-windows-au.exe
2015-12-11 10:20 - 2015-12-11 10:20 - 0585824 _____ (Oracle Corporation) C:\Users\HP-Zbook14\AppData\Local\Temp\jre-8u66-windows-au.exe
2016-03-24 05:44 - 2016-03-24 05:44 - 0736320 _____ (Oracle Corporation) C:\Users\HP-Zbook14\AppData\Local\Temp\jre-8u77-windows-au.exe
2016-06-28 00:36 - 2016-06-28 00:36 - 0739904 _____ (Oracle Corporation) C:\Users\HP-Zbook14\AppData\Local\Temp\jre-8u91-windows-au.exe
2016-02-25 22:49 - 2017-01-15 10:07 - 2059056 _____ (The Nielsen Company) C:\Users\HP-Zbook14\AppData\Local\Temp\ShopTracker_072810FD32E574E05000.exe
2016-04-04 07:19 - 2016-04-04 07:19 - 1478488 _____ () C:\Users\HP-Zbook14\AppData\Local\Temp\ShopTracker_0841D3456C324A76B000.exe
Task: {51681601-712C-4D30-B9C6-CB3A97665CFF} - System32\Tasks\Bidaily Synchronize Task[8da6] => c:\programdata\{9cc4e0b6-7733-c5a1-9cc4-4e0b677382d9}\hqghumeaylnlf.exe  <==== ATTENTION
Task: {5CFC059F-CC9A-4750-8D78-8D2D441E0AFF} - System32\Tasks\MovieBuff => c:\programdata\{fc5fae4b-6cd9-2ef3-fc5f-fae4b6cdb92d}\3823968471017438249e.exe  <==== ATTENTION
Task: {78C4B031-AF67-4793-A723-907503E926D6} - \Super Optimizer Schedule -> No File <==== ATTENTION
Task: {8D10070E-A21B-4781-B49F-455D51274568} - System32\Tasks\Urjadadu => C:\ProgramData\Urjadadu\1.0.1.0\eafovifk.exe  <==== ATTENTION
Task: C:\windows\Tasks\Bidaily Synchronize Task[8da6].job => c:\programdata\{9cc4e0b6-7733-c5a1-9cc4-4e0b677382d9}\hqghumeaylnlf.exe <==== ATTENTION
Task: C:\windows\Tasks\CIMT_daily_S-1-5-21-3595029216-3492353065-3161616262-1001.job => C:\Program Files (x86)\Consumer Input\Monitoring\dca-monitoring.exe
Task: C:\windows\Tasks\CIMT_S-1-5-21-3595029216-3492353065-3161616262-1001.job => C:\Program Files (x86)\Consumer Input\Monitoring\dca-monitoring.exe
Task: C:\windows\Tasks\MovieBuff.job => c:\programdata\{fc5fae4b-6cd9-2ef3-fc5f-fae4b6cdb92d}\3823968471017438249e.exe <==== ATTENTION
IE trusted site: HKU\S-1-5-21-3595029216-3492353065-3161616262-1001\...\localhost -> localhost
IE trusted site: HKU\S-1-5-21-3595029216-3492353065-3161616262-1001\...\webcompanion.com -> hxxp://webcompanion.com
c:\programdata\{9cc4e0b6-7733-c5a1-9cc4-4e0b677382d9}\hqghumeaylnlf.exe
c:\programdata\{9cc4e0b6-7733-c5a1-9cc4-4e0b677382d9}
c:\programdata\{fc5fae4b-6cd9-2ef3-fc5f-fae4b6cdb92d}\3823968471017438249e.exe
c:\programdata\{fc5fae4b-6cd9-2ef3-fc5f-fae4b6cdb92d}
C:\ProgramData\Urjadadu\1.0.1.0\eafovifk.exe
C:\ProgramData\Urjadadu\1.0.1.0\
C:\ProgramData\Urjadadu
C:\Program Files (x86)\Consumer Input\Monitoring\dca-monitoring.exe
C:\Program Files (x86)\Consumer Input\Monitoring
C:\Program Files (x86)\Consumer Input
Reboot:

Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

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