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download or postal delivery

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I bought Emsisoft again, but am unsure if it will be delivered by snail mail or a download. When I bought it before, it was a download. I sent an email, but have not received any answer. I did get an email with all info with product key & license number. What now?

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Thanks for your help. I clicked on the link that was provided & the same thing happened. It download & when I try to open it, it says "failed." We can't call Emsisoft directly, so now I don't know what to do.

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Just a thought. Am I supposed to uninstall the previous Emsisoft program before trying to download the new one? I'm afraid to uninstall it for fear of not having any protection.

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If you have Emsisoft Anti-Malware installed, then you will have to uninstall it before you can install Emsisoft Internet Security. Note that we recommend restarting your computer twice after uninstalling, just to be sure that everything gets removed.

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