Guest Tempus

Time out Err at My Emsisoft

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Guest Tempus

Hi 

I have tried to establish connection to  https://central.emsisoft.com/ but in vain.
Tried diffrent browsers as Crome and Firefox and Edge with same result.. " ERR_CONNECTION_TIMED_OUT "  Did an ipconfig/flushdns without any positive result regarding the issue. Cleared the temporary cache and cookies did a  CTRL + F5 . Went to the site " isitdownrightnow "... and it said that the site is up and working. (Btw I have checked my firewall logs, no clues there.)
Can anyone see if they are able to connect to the website

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It's timing out here (Edinburgh, Scotland) too (using Firefox from a Windows 8.1 machine).  However ping & tracert work:

C:\>tracert central.emsisoft.com

Tracing route to central.emsisoft.com [136.243.232.250]
over a maximum of 30 hops:

  1     4 ms     8 ms     6 ms  192.168.0.1
  2    17 ms    13 ms    23 ms  10.234.180.1
  3    12 ms    13 ms    16 ms  sgyl-core-2a-xe-323-0.network.virginmedia.net [62.253.0.81]
  4    22 ms    21 ms    23 ms  sgyl-core-2b-ae1-0.network.virginmedia.net [81.97.48.86]
  5     *        *        *     Request timed out.
  6    27 ms    24 ms    30 ms  telw-ic-4-ae0-0.network.virginmedia.net [62.254.84.70]
  7    30 ms    23 ms    21 ms  ae1-0.lon10.core-backbone.com [195.66.224.238]
  8    33 ms    32 ms    33 ms  ae2-2077.fra20.core-backbone.com [5.56.18.1]
  9    37 ms    36 ms    46 ms  core-backbone-100g-fra.hetzner.de [80.255.15.122]
 10    39 ms    38 ms    39 ms  core1.fra.hetzner.com [213.239.245.9]
 11    41 ms    38 ms    44 ms  core24.fsn1.hetzner.com [213.239.229.78]
 12    42 ms    38 ms    38 ms  ex9k1.rz21.hetzner.de [213.239.203.186]
 13    43 ms    38 ms    36 ms  wotan.emsisoft.com [136.243.5.146]
 14    39 ms    38 ms    38 ms  control.emsisoft.com [136.243.232.250]

Trace complete.

C:\>ping central.emsisoft.com

Pinging central.emsisoft.com [136.243.232.250] with 32 bytes of data:
Reply from 136.243.232.250: bytes=32 time=53ms TTL=52
Reply from 136.243.232.250: bytes=32 time=38ms TTL=52
Reply from 136.243.232.250: bytes=32 time=38ms TTL=52
Reply from 136.243.232.250: bytes=32 time=42ms TTL=52

Ping statistics for 136.243.232.250:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 38ms, Maximum = 53ms, Average = 42ms

C:\>

That might suggest that the server itself is working... enough to reply to ping/tracert... but that the https service there is not working.  I doubt that helps you.

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Oh, I should have said: sites like   isitdownrightnow  use ping to test whether a site is up; they don't usually try an http or https request.  So "up" means - the machine is alive, not that there's a functioning http or http service there.

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Guest Tempus

Hi

Thank you so much for the feedback/help " JeremyNicoll  " and " stapp ", it's  appreciated :)

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Hello and thank you for contacting us.

Please excuse the circumstances, I can confirm that there is a problem with central.emsisoft.com currently.

I'll keep you up to date and let you know once it should work as intended again.

 

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Hi all,

I just wanted to let you know that the online portal for Emsisoft Mobile Security should be reachable again.

 

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Guest Tempus

Thank you Thomas Ott :)

Best regards

Tempus

2 hours ago, Thomas Ott said:

Hi all,

I just wanted to let you know that the online portal for Emsisoft Mobile Security should be reachable again.

 

 

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