keenlogic

Unable to disconnect EAM client from EEC

Recommended Posts

EEC: 2017.4.0.3002

Running on Windows Server 2012 R2

I am trying to uninstall the services on a client as the connection to the EEC is broken and I want to reinstall the connection. The documentation says to run the Disconnect_EAM_from_EEC.bat file. This was previously on the EEC serer, but I can no longer find that file. Where did it go? It states that it should be in the Emsisoft Enterprise Console installation folder. I have used this script previously but cannot find it in this recent update to EEC.

Share this post


Link to post
Share on other sites

Hi keenlogic,

You can find the batch file in /server/Scripts directory from EEC installation folder (e.g. C:\Program Files (x86)\Emsisoft Enterprise Console\server\Scripts).

  • Upvote 1

Share this post


Link to post
Share on other sites

I setup a trial server and install everything and working fine.

Now that i have prepared a new server and wanted to transfer the console to new location i , remove 1 of the client. After remove i ran this

 

C:\Program Files (x86)\Emsisoft Enterprise Console\server\Scripts>disconnect_eam
_from_eec

C:\Program Files (x86)\Emsisoft Enterprise Console\server\Scripts>echo on

C:\Program Files (x86)\Emsisoft Enterprise Console\server\Scripts>cd /d C:\Progr
am Files (x86)\Emsisoft Enterprise Console\server\Scripts\

C:\Program Files (x86)\Emsisoft Enterprise Console\server\Scripts>reg query HKEY
_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\EmsiCommService  1>nul
ERROR: The system was unable to find the specified registry key or value.

C:\Program Files (x86)\Emsisoft Enterprise Console\server\Scripts>if 1 EQU 1 GOT
O SERVICE_NOT_EXIST

C:\Program Files (x86)\Emsisoft Enterprise Console\server\Scripts>echo CommServi
ce was not found
CommService was not found
C:\Program Files (x86)\Emsisoft Enterprise Console\server\Scripts>

 

New console still unable to take over the control

HostJob[6] on 'Qxxxx.LOCAL\Qxxx1' failed due to error: HostJob[6] failed with the following message: HostJob[6]: Impossible to disconnect Emsisoft Anti-Malware on computer 'Qxxx1' from another Console. 

 

 

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 members

    No registered users viewing this page.