samspoker

New EIS blocks Win7 home network

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After the recent update to 7424 my Windows 7 machines won't talk to each other unless I disable the firewall.  (This seems similar to a bug from about a year ago.)

 

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On ‎5‎/‎7‎/‎2017 at 3:17 PM, samspoker said:

After the recent update to 7424 my Windows 7 machines won't talk to each other unless I disable the firewall.  (This seems similar to a bug from about a year ago.)

 

In anticipation of my wife acquiring her own PC, I recently got a router and set the Win7 network type to Home. This triggered attempts to start Homegroup services, but the Listener fails with Error 2147023143. samspoker, are you seeing this error as well?  I had the Windows Firewall disabled (services.msc). I started it, leaving EIS Firewall active, then tried the Listener again and it worked. Note that at this point the Windows Firewall is still STOPPED, but the service is running. I set its servicestartup type to AUTOMATIC for now. Ditto the Listener. I'd rather have an EIS-only solution to this, though.

Edited by hemlock40a
slow brain

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On 5/7/2017 at 3:17 PM, samspoker said:

After the recent update to 7424 my Windows 7 machines won't talk to each other unless I disable the firewall.  (This seems similar to a bug from about a year ago.)

Lets try getting some debug logs. Here's what to do:

  1. Open Emsisoft Internet Security from the icon on your desktop.
  2. In the 4 little gray boxes at the bottom, move your mouse into the one that says Support, and click anywhere in that gray box.
  3. At the bottom, turn on the option that says Enable advanced debug logging.
  4. Either click on Overview in the menu at the top, or close the Emsisoft Internet Security window.
  5. Reproduce the issue you are having with not being able to connect to other computers with the firewall turned on.
  6. Once you have reproduced the issue, open Emsisoft Internet Security again, and click on the gray box for Support again.
  7. Click on the button that says Send an email.
  8. Select the logs in the left that show today's dates.
  9. Fill in the e-mail contact form with your name, your e-mail address, and a description of what the logs are for (if possible please leave a link to the topic on the forums that the logs are related to in your message).
  10. If you have any screenshots or another file that you need to send with the logs, then you can click the Attach file button at the bottom (only one file can be attached at a time).
  11. Click on Send now at the bottom once you are ready to send the logs.

Important: Please be sure to turn debug logging back off after sending us the logs. There are some negative effects to having debug logging turned on, such as reduced performance and wasting hard drive space, and it is not recommended to leave debug logging turned on for a long period of time unless it is necessary to collect debug logs.

Please note that if you have a lot of debugs logs, then you should not send all of them. There is a size limit, and currently there is no error if the message is rejected due to the size being too large. Normally we only need one copy of the 4 or 5 different logs that have been saved after the time you reproduced the issue (the list shows what time each log was saved). Those logs have the following names:

  • Security Center
  • Protection Service
  • Real-Time Protection
  • Firewall
  • Logs database (contains the logs you can view in Emsisoft Internet Security by clicking on Logs at the top of the window).

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7 hours ago, Peter2150 said:

As one of the people involved with that bug, I can't confirm any problem here with 7424.

It could be a different bug with similar symptoms.

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