celmo

Startup in Windows 10 - Licensed vs. Trial

Recommended Posts

My trial version requires me to go through a 3 step process each day to get started and be protected. Will this continue in the licensed version if I purchase?

Share this post


Link to post
Share on other sites

No.  At least, not as far as I know.  I have no three-step process.  But maybe what you're seeing isn't meant to happen, even in the trial version.  What are the steps?

Share this post


Link to post
Share on other sites

1. License (Test/enter license key/Order Now)

2. Update (join the anti-malware network or not)

3. Protected. (updates the definitions I think, and then starts the protection.

Share this post


Link to post
Share on other sites

I don't recall anything like that way back when I first installed the EIS trial.  It suggests the values entered aren't being saved, but you'll need to get an Emsisoft employee to comment on whether or not that's normal.   Did anything ... unusual... happen when you did the install?  And error messages?    Where did you get the trial version from?   Once it's running, what version number is it?  (You find out by opening the main GUI window and clicking on the 'Emsisoft' logo at the top lefthand corner.)

Share this post


Link to post
Share on other sites

This sounds like a bug. Would you be willing to send us some debug logs so that we can track down the cause? Here's how to do it (don't let the length of the instructions intimidate you, as it's actually fairly simple):

  1. Open Emsisoft Internet Security from the icon on your desktop.
  2. In the 4 little gray boxes at the bottom, move your mouse into the one that says Support, and click anywhere in that gray box.
  3. At the bottom, turn on the option that says Enable advanced debug logging.
  4. Either click on Overview in the menu at the top, or close the Emsisoft Internet Security window.
  5. Reproduce the issue you are having (do whatever it necessary to get Emsisoft Internet Security to ask you to activate the free trial again).
  6. Once you have reproduced the issue, open Emsisoft Internet Security again, and click on the gray box for Support again.
  7. Click on the button that says Send an email.
  8. Select the logs in the left that show today's dates.
  9. Fill in the e-mail contact form with your name, your e-mail address, and a description of what the logs are for (if possible please leave a link to the topic on the forums that the logs are related to in your message).
  10. If you have any screenshots or another file that you need to send with the logs, then you can click the Attach file button at the bottom (only one file can be attached at a time).
  11. Click on Send now at the bottom once you are ready to send the logs.

Important: Please be sure to turn debug logging back off after sending us the logs. There are some negative effects to having debug logging turned on, such as reduced performance and wasting hard drive space, and it is not recommended to leave debug logging turned on for a long period of time unless it is necessary to collect debug logs.

Please note that if you have a lot of debugs logs, then you should not send all of them. There is a size limit, and currently there is no error if the message is rejected due to the size being too large. Normally we only need one copy of the 4 or 5 different logs that have been saved after the time you reproduced the issue (the list shows what time each log was saved). Those logs have the following names:

  • Security Center
  • Protection Service
  • Real-Time Protection
  • Firewall
  • Logs database (contains the logs you can view in Emsisoft Internet Security by clicking on Logs at the top of the window).

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 members

    No registered users viewing this page.