hawaiianlungs

second request, update

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Emsisoft Internet Security will not update. I get an error that cannot contact the update server.

 

Windows 7 Pro

 

Lots of RAM and free HD space.

 

I am in China. Sometimes I use a VPN.

 

IT will not update with or without a VPN. It just changes between in initializing and updating

 

I have sent two emails, no response.

 

I tried to download Internet Security again to reinstall it, but cannot. The page is down

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I've already replied via e-mail, however for those who also have this issue then here's the information I sent:

Quote

Lets try setting a static IP address for our update servers in your HOSTS file, and see if that works. Here's links to a couple of articles on editing the HOSTS file in Windows 7 (both articles have lots of advertisements in them):


http://helpdeskgeek.com/windows-7/windows-7-hosts-file/
http://www.tomshardware.com/faq/id-1821155/edit-hosts-file-windows.html

There are several addresses that will need to be added to your HOSTS file. They should be added in new lines to the end of your HOSTS file, and they should look like the following:
 

136.243.128.18 update.emsisoft.com
205.185.216.10 dl.emsisoft.com
205.185.216.42 dl.emsisoft.com
205.185.216.10 cdn.emsisoft.com
205.185.216.42 cdn.emsisoft.com

 

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