CLOSED Emisoft detects 4 trojans but no visible symptoms on Win 10 PC

[N_C 0]

Logs as attached. Thanks

scan_170522-100350.txt

FRST.txt

Addition.txt

[Kevin Zoll 283]

Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

HKU\S-1-5-21-224731963-3713218162-348940554-1001\...\MountPoints2: {079cb75c-df77-11e4-824f-806e6f6e6963} - "E:\AUTORUN.EXE"
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} =>  -> No File
2017-05-21 19:37 - 2017-03-18 21:57 - 1930320 _____ (Microsoft Corporation) C:\Users\Nicholas\AppData\Local\Temp\dllnt_dump.dll
2017-04-23 17:07 - 2017-04-20 01:18 - 0867968 _____ (NVIDIA Corporation) C:\Users\Nicholas\AppData\Local\Temp\nvSCPAPI64.dll
2017-04-29 16:32 - 2017-04-20 01:18 - 0367736 _____ (NVIDIA Corporation) C:\Users\Nicholas\AppData\Local\Temp\nvStInst.exe
Task: {06A803B9-08EE-4865-8BBE-3F202560804A} - \Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B -> No File <==== ATTENTION
Task: {14A4EB74-D688-42C3-92C8-CF0A8FD21D68} - \Microsoft\Windows\Setup\GWXTriggers\OutOfIdle-5d -> No File <==== ATTENTION
Task: {2E3F2BB8-F64F-458E-8A96-C05A301134E0} - \Microsoft\Windows\Setup\gwx\refreshgwxcontent -> No File <==== ATTENTION
Task: {3126B6D0-782B-492C-BB17-52D22FFA3763} - \Microsoft\Windows\Setup\gwx\rundetector -> No File <==== ATTENTION
Task: {34300D49-DB0B-4D20-AB3F-EB3FE1A58E56} - \Microsoft\Windows\Setup\gwx\launchtrayprocess -> No File <==== ATTENTION
Task: {4ACC4017-92D6-493A-87D9-97FE2605E420} - \Microsoft\Windows\Setup\GWXTriggers\ScheduleUpgradeTime -> No File <==== ATTENTION
Task: {5F12B0AF-B30C-4E89-B4D2-8A4DDC7FEB05} - \Microsoft\Windows\Setup\GWXTriggers\Logon-5d -> No File <==== ATTENTION
Task: {6980DF19-4793-4FE6-A646-EC1B90C9D7B3} - \Microsoft\Windows\Setup\GWXTriggers\OnIdle-5d -> No File <==== ATTENTION
Task: {82E7B8F9-9D04-4EF7-AE96-406F17CF040B} - \Microsoft\Windows\Setup\GWXTriggers\Time-Weekend -> No File <==== ATTENTION
Task: {A36C151D-FBCA-48A6-9223-191726E8CC3F} - \Microsoft\Windows\Setup\gwx\refreshgwxconfig -> No File <==== ATTENTION
Task: {B7E2AB65-0D59-4CEB-98E1-FDB98D594F3F} - \Microsoft\Windows\Setup\GWXTriggers\MachineUnlock-5d -> No File <==== ATTENTION
Task: {BB2E47D5-A5CE-4E08-A3AD-CE1F7785FD33} - \Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent -> No File <==== ATTENTION
Task: {E9FBF025-C26D-4F08-BBC6-29B28D62A81F} - \Microsoft\Windows\Setup\GWXTriggers\OutOfSleep-5d -> No File <==== ATTENTION
Task: {EB4EBCDA-38FD-429D-AE7E-62336D4B37FE} - \Microsoft\Windows\Setup\GWXTriggers\ScheduleUpgradeReminderTime -> No File <==== ATTENTION
Task: {FC7EAAA9-3F08-4839-ACDB-122B38D827D4} - \Microsoft\Windows\Setup\GWXTriggers\Time-5d -> No File <==== ATTENTION
AlternateDataStreams: C:\WINDOWS\SysWOW64\zlib.dll:DocumentSummaryInformation [63]
AlternateDataStreams: C:\WINDOWS\SysWOW64\zlib.dll:SummaryInformation [63]
AlternateDataStreams: C:\WINDOWS\SysWOW64\zlib.dll:{4c8cc155-6c1e-11d1-8e41-00c04fb9386d} [0]
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INTERFACE\{E7BC34A2-BA86-11CF-84B1-CBC2DA68BF6C}" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{E7BC34A2-BA86-11CF-84B1-CBC2DA68BF6C}" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\TYPELIB\{E7BC34A0-BA86-11CF-84B1-CBC2DA68BF6C}" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\WOW6432NODE\CLSID\{E7BC34A3-BA86-11CF-84B1-CBC2DA68BF6C}" /f

Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

[N_C 0]

Hi Kevin,

Thanks for your reply. I have done what you have asked and have attached the log file.

However upon restart Emergency Kit still detects the 4 trojans?

Thanks

Fixlog.txt

[Kevin Zoll 283]

I am going to have you run two tools that target Adware and Junkware in general.

Download AdwCleaner and save it on your desktop.

1. Close all open programs and Internet browsers (you may want to print our or write down these instructions first).
2. Double click on adwcleaner.exe to run the tool.
3. Click on the Scan button.
4. After the scan has finished, click on the Clean button.
5. Confirm each time with OK.
6. You will be prompted to restart your computer. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
7. Attach that log file to your reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
   NOTE: If you lose that log file for any reason, you can find it at C:\AdwCleaner on your computer.
   

Download Junkware Removal Tool and save it on your desktop.

1. Run the tool by double-clicking it.
2. The tool will open and start scanning your system.
3. Please be patient as this can take a while to complete depending on your system's specifications.
4. On completion, a log is saved to your desktop and will automatically open.
5. Attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
   

[N_C 0]

Logs are attached as follows.

However upon restart the 4 trojan entries are still detected?

AdwCleaner[C2].txt

JRT.txt

[Kevin Zoll 283]

Changing tools.

Download RogueKiller from one of the following links and save it to your desktop:

• Link 1
• Link 2
  
  • Close all programs and disconnect any USB or external drives before running the tool.
  • Double-click RogueKiller.exe to run the tool (Vista/7/8/10 users: Right-click and select Run As Administrator).
  • Once the Prescan has finished, click Scan.
  • Once the Status box shows "Scan Finished", click on the "Report" button and attach the scan log to your reply.
    
  
  
  

[N_C 0]

Log as attached, I have removed the two entries but still appears upon restart.

rk_348E.tmp.txt

[Kevin Zoll 283]

Let's take a deeper look at the system.

Download avz4.zip from here

• Unzip it to your desktop to a folder named avz4
• Double click on AVZ.exe to run it.
• Run an update by clicking the Auto Update button on the Right of the Log window:
• Click Start to begin the update
  Note: If you receive an error message, chose a different source, then click Start again
• After the update, from the "File" menu, choose "Standard Scripts"
• Put a check next to item 2: Advanced System Analysis
• Click Execute selected scripts
• At the next prompt, click the OK button
• Let the scan run and click "OK" when the completion prompt pops up
• Now Close out of the Standard Scripts window, and exit AVZ
• Navigate to the avz4 folder and locate the folder LOG
• Inside the LOG folder you will find virusinfo_syscheck.htm, virusinfo_syscheck.htm and virusinfo_syscheck.zip
• Attach the Compressed file, virusinfo_syscheck.zip, to your next reply.
  

[N_C 0]

.zip as attached, thanks

virusinfo_syscheck.zip

[Kevin Zoll 283]

Please attach a new EEK scan log.

[N_C 0]

As attached. it still detects the four trojans.

scan_170527-230520.txt

[Kevin Zoll 283]

Sent you a private message.

[N_C 0]

Replied

[Kevin Zoll 283]

A slightly different approach using FRST to remove the registry detections.

Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

Unlock: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INTERFACE\{E7BC34A2-BA86-11CF-84B1-CBC2DA68BF6C}
Unlock: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{E7BC34A2-BA86-11CF-84B1-CBC2DA68BF6C}
Unlock: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\TYPELIB\{E7BC34A0-BA86-11CF-84B1-CBC2DA68BF6C}
Unlock: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\WOW6432NODE\CLSID\{E7BC34A3-BA86-11CF-84B1-CBC2DA68BF6C}
DeleteKey: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INTERFACE\{E7BC34A2-BA86-11CF-84B1-CBC2DA68BF6C}
DeleteKey: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{E7BC34A2-BA86-11CF-84B1-CBC2DA68BF6C}
DeleteKey: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\TYPELIB\{E7BC34A0-BA86-11CF-84B1-CBC2DA68BF6C}
DeleteKey: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\WOW6432NODE\CLSID\{E7BC34A3-BA86-11CF-84B1-CBC2DA68BF6C}

Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

[N_C 0]

I have run the tool and it does remove it, however upon restart the 4 trojans reappear. Log as attached

Fixlog.txt

[Kevin Zoll 283]

Disable Fast Boot and UAC, reboot the system for the changes to take effect.  Run the FRST fixlist script again.

[N_C 0]

Hi, I have done as you said and I still have the same problem.

[Kevin Zoll 283]

Try doing a WIndows Refresh https://www.windowscentral.com/how-use-refresh-tool-do-clean-install-windows-10

[N_C 0]

Hi, I've screen shot a file that I've quarantined and it appears the trojans no longer appear upon restart, any reason why?

Download Image

[Kevin Zoll 283]

Can you please submit that file for analysis.  Also, send me the detection report.  If the file is malicious or has been altered that could account for the detections.

[N_C 0]

EEK doesn't actually detect it, so I cant get a report. I have submitted the file via https://www.emsisoft.com/en/support/submit/

[Kevin Zoll 283]

I will close this support thread, as that appears to be the only remaining issue and you have submitted via the Help Desk.