Morduus

CLOSED Emsisoft Internet Security 2017.5.0.7538

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Good day!

I would like to report a minor issue with this product's beta, the issue is that if a known malware is detected - the file is being moved to the quarantine without any notification, despite the function for detection notificiation being turned on. No game mode was enabled.

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Hi Morduus,

Could you please clearly describe the procedure how to reproduce this 'minor' issue ? 
Is the malware catched by the Behavior Blocker or File Guard ?

Could you send me a screenshot of the following  screens:

  • Settings / Privacy
  • Protection / File Guard

Thanks

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Thanks for your feedback
i see. could you retest with Balanced mode ?

What is the value of the setting in Settings / Notifications : Realtime detections ?

 

Thanks

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Hi Morduus,

I cannot reproduce the issue. Malware detection notifications just show fine.
(open a folder with malware or copy malware from a folder)

Could you enable debug logging in Overview screen / Support : select - enable for 1 day- in the dropdown

Reproduce the issue in Thorough mode , wait 30 seconds, disable debug logging and send me the log files in \ProgramData\Emsisoft\logs.

Please zip the logs and send per PM

Thanks a lot

 

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Hm... strange.

After starting the PC this morning, i've tried to re-produce the issue and the notification was also working just fine,

In my humble opinion, I think it is somehow related to Windows 10 Creators Update, I had issues with nVidia drivers (with the version supposed to support the windows creators update), after a clean install and reboot it was solved. In this case a single restart did it too.

 

Case can be locked.

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Thanks for your feedback,

Could you recall when the issue started ? Is there a relation with an update to a new version of Emsisoft Internet Security ?

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It started after I switched to the beta release canal and update the software to the version stated in the name topic.

But again, everything seems to work now.

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Interesting,

It would be very appreciated if you could switch back to stable, enable debuglogging as mentioned above, switch to beta and check if the issue re-appears.

If yes, please send me the debuglogs.

Thanks

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