Unable to install the emsisoft for mobile security displaying "Error-1"

[Hamidullah M.Iqbal 0]

Hello,

Since last month i am trying to install the mobile antivirus but giving the same error after processing with google ID selection.

please let me know if any update is there regarding the same.

Regards,

Hamidullah.

Al Rumaithy Establishment. 

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[Thomas Ott 62]

Dear Hamidullah,

Thank you for your request here in our support forum.

I'm sorry to hear that you encounter troubles while trying to log in to Emsisoft Mobile Security.

Please could you let us know the following information:
   1. The model and manufacturer of the device
   2. The Android version used
   3. The version of Emsisoft Mobile Security used
   4. Is there any other security solution installed on the device?
   5. a) Please open the settings of your mobile device and choose "Security settings".
      b) Is Emsisoft Mobile Security listed and enabled as "Device Administrator“ there?
 

In the meanwhile, if I can assist please do not hesitate to contact me.

[Hamidullah M.Iqbal 0]

Dear Thomas, 

please find below answers of your concerns. please fix this issue asap.

1- Model: LG G4 Stylus manufacturer LG.
2- Android version : 5.0.2
3- Emsisoft version: 4.2
4-No other security solution is installed in device.
5- Yes device admin is emsisoft.

even after this the same error exist.

Regards,

Hamidullah.

Al Rumaithy Establishment. 

Download Image

[Thomas Ott 62]

Dear Hamidullah,

Thank you for passing me all the requested information.

I'll try to get feedback regarding this problem from our mobile developers as fast as possible.

 

[Thomas Ott 62]

Dear Hamidullah,

Thank you for your patience.

I just recognized that I still have no feedback from our mobile developers regarding the problem you are experiencing.

I'm sorry, it seems like there went something wrong, I've just followed up and hope I can back with more information very soon.

In the meanwhile, if I can assist please do not hesitate to let me know.

 

[Thomas Ott 62]

Dear Hamidullah,

I've had the chance to discuss the problem you are experiencing on your device with our mobile developers.

They've provided me with a special version of Emsisoft Mobile Security with the latest changes already applied.

Would you be so kind and test this version of our mobile security app?

I'll send you the APK file in a private message here in our forum.

 

[Thomas Ott 62]

Dear Hamidullah,

I'm writing you as we've received a newer version of Emsisoft Mobile Security (3.0.3.).

It would be great if you could install the new version and test if the problem is fixed for you as well.

If I can assist any further please just let me know.

 

[Hamidullah M.Iqbal 0]

Thanks updated to (3.0.3)

[Thomas Ott 62]

Dear Hamidullah,

Thank you for your feedback.

Great to hear that!