frustrateduser

CLOSED PC still locks up after scans run and no malware found

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I’m having incredible problems with my HP Pavilion Laptop, just purchased in December (windows 10). Even after running Emsisoft and deleting the 2 high-risk files that had been found, I can’t use the computer for more than 15 minutes before it locks up.  I go between two locations and the problem is much more evident at this location, however, my husband has no problems with his laptop.  When making a side-by-side comparison test yesterday, I found that his computer will have the spinning arrow if mine is on and locks up. When mine is shutdown, his operates normally.  The internet speed test shows a download speed of about 12.8Mbps when the machine isn't locked up. When mine is locked up the test will barely run until my PC is shutdown.

I ran into issues when I was at this location by myself in March and had the laptop scanned by a professional who uses and recommends Emsisoft.  He found no hardware issues and removed some viruses but said there was nothing major.  The laptop seemed to operate without issues at my other home. 

There are lots more details I could give on what’s gone on, including pictures of the various error screens. I’m typing this on Word first so I can get a posting up before it locks up again!  The logs are attached.

Thanks for your help.

Scan_170530-101653.txt

FRST_30-05-2017 10.18.50.txt

Addition_30-05-2017 10.18.50.txt

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The original logs are attached.

I did some more testing yesterday and my PC did fine at the oil change shop and at the library for over an hour, so I tried it at the neighbor’s house with the same satellite internet provider and it did fine there too.

When my PC is on our network, it seems to zap all the bandwidth and lock up my machine and everything on the network. We’re thinking it’s not a virus but something in the way the PC connects.  Any suggestions/insights?

Thanks again for your help.

Scan_170530-192227.txt

Scan_170530-192150.txt

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Let's try this fix first.

Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

HKLM-x32\...\Run: [] => [X]
HKU\S-1-5-21-1787644804-3839931255-3039718626-1001\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp:///
SearchScopes: HKU\S-1-5-21-1787644804-3839931255-3039718626-1001 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKU\S-1-5-21-1787644804-3839931255-3039718626-1001 -> {056322F3-C0F2-4A19-AC91-8D45312D0B89} URL =
S3 PCDSRVC{EBE46300-3D60113B-06020200}_0; c:\users\cmtib\appdata\local\temp\mri_temp\pc-doctor\bin\pcdsrvc_x64.pkms [25584 2017-03-30] (PC-Doctor, Inc.) <==== ATTENTION
2016-12-30 16:35 - 2016-12-30 16:35 - 0037879 _____ () C:\Users\cmtib\AppData\Roaming\Comma Separated Values.ADR
2017-03-30 12:15 - 2017-03-31 18:26 - 0122880 _____ () C:\Users\cmtib\AppData\Roaming\InterStatstats.db3
2017-01-03 16:44 - 2017-01-03 16:44 - 0000000 _____ () C:\Users\cmtib\AppData\Local\{553066D0-E444-47BC-A574-C6EA733639A7}
2017-02-17 14:52 - 2017-02-17 14:52 - 0000057 _____ () C:\ProgramData\Ament.ini
2017-01-11 12:13 - 2017-01-11 12:14 - 0000319 _____ () C:\ProgramData\Microsoft.SqlServer.Compact.400.32.bc
C:\Users\cmtib\jobq.dat
2017-03-29 09:34 - 2017-03-29 09:34 - 0140872 _____ () C:\Users\cmtib\AppData\Local\Temp\bqeb1rYx-upd.exe

Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

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Make sure you have set your network connection as a private network and not public.

Let's take a fresh look.

Run fresh scans with Emsisoft Emergency Kit (EEK) and FRST, attach the new EEK and FRST scans to your reply.

Be sure to let me know how things are running.

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Here are the new reports.

My husband split our network last night and things seem to be working much better.  I also ran your script last night, so if it made any fixes, that may have done it.

We're headed out for a while starting tomorrow, so hopefully I won't have any issues on other networks.   Really appreciate your responsiveness and help!

Thx

scan_170601-163057.txt

FRST_01-06-2017 16.34.26.txt

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Your logs look fine.

Unless you are having problems, it is time to do the final steps.

Now to remove most of the tools that we have used in fixing your machine:

Download Delfix from here and save it to your desktop.

  • Ensure Remove disinfection tools is checked.
  • Also place a checkmark next to:
    • Create registry backup
    • Purge system restore

  • Click the Run button.


When the tool is finished, a log will open in notepad. I do not need the log.  You can close Notepad.

Empty the Recycle Bin

Download to your Desktop:
- CCleaner Portable

  • UnZip CCleaner Portable to a folder on your Desktop named CCleaner


Run CCleaner

  • Open the CCleaner Folder on your Desktop and double-click CCleaner.exe (32-bit) or CCleaner64.exe (64-bit)
  • Click "Options" and choose "Advanced"
  • Uncheck "Only delete files in Windows Temp folders older than 24 hours"
  • Then go back to "Cleaner" and click the "RunCleaner" button.
  • Exit CCleaner.


You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

To Remove EEK simple delete the EEK for in the of your System Drive, normally C:\EEK

Run Windows Update and update your Windows Operating System.

Articles to Read:
How to Protect Your Computer From Malware
How to keep you and your Windows PC happy
Web, email, chat, password and kids safety
How Did I Get Infected?

That should take care of everything.

Safe Surfing!

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Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only.  Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair.  Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread.

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