keenlogic

Unable to reset the password on EEC

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This has worked previously, but it does not appear to be working today. I tried clicking on the "Forgot?" link on the EEC login screen but it does nothing. Can you help me with this? I need to get into the console to add some users and keys.

 

Thanks!

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@keenlogic, you can try to do the following:

1. Stop EEC Server service

2. Go to C:\ProgramData\Emsisoft Enterprise Console\db folder and delete (or rename) a2eConfig.db3 database

3. Start EEC Server service

Once the server starts, you should be able to set up a new admin password.

Best regards,

Dana

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Thanks. I was able to do the reset by connecting remotely to the console instead of from the server itself. I am not sure why it made a difference, but it worked.

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Hi keenlogic,

Deleting a2econfig.db3 should not affect computer/user groups and policies. It will restore though to the defaults the following:

- everything that is included in Settings > Options section (Online update frequency, Console password, Email settings, Proxy and Update proxy settings, Database settings, Logging option)

- the items included in Settings > Deployment section (Client installer update frequency, deployment credentials)

- if you have custom client views created, they will be deleted

- if you have custom reports created, they will be deleted too

Licenses and notifications will be preserved.

 

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