Unable to reset the password on EEC

Recommended Posts

This has worked previously, but it does not appear to be working today. I tried clicking on the "Forgot?" link on the EEC login screen but it does nothing. Can you help me with this? I need to get into the console to add some users and keys.



Share this post

Link to post
Share on other sites

@keenlogic, you can try to do the following:

1. Stop EEC Server service

2. Go to C:\ProgramData\Emsisoft Enterprise Console\db folder and delete (or rename) a2eConfig.db3 database

3. Start EEC Server service

Once the server starts, you should be able to set up a new admin password.

Best regards,


Share this post

Link to post
Share on other sites

Thanks. I was able to do the reset by connecting remotely to the console instead of from the server itself. I am not sure why it made a difference, but it worked.

Share this post

Link to post
Share on other sites

Hi keenlogic,

Deleting a2econfig.db3 should not affect computer/user groups and policies. It will restore though to the defaults the following:

- everything that is included in Settings > Options section (Online update frequency, Console password, Email settings, Proxy and Update proxy settings, Database settings, Logging option)

- the items included in Settings > Deployment section (Client installer update frequency, deployment credentials)

- if you have custom client views created, they will be deleted

- if you have custom reports created, they will be deleted too

Licenses and notifications will be preserved.


Share this post

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    No registered users viewing this page.