Ptrmgtsvc

Signature update

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I installed Emergency Kit today after removing a prior installation. When I run it I get a message saying "Could not connect to update server..." All connections and proxies appear correct.

Windows10 Home 64 bit

 

Could not connect.PNG
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A secondary possibly related issue is that when the previous installation was deleted epp.sys would not go away and had to be removed from the folder(s) to allow the folders to be deleted for the replacement installation. It is now renamed and sitting in its own folder. It cannot be deleted because the computer thinks it is in use. Process explorer disagrees.

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Lets get a log from FRST, and see if it shows the cause of the issue. Please download Farbar Recovery Scan Tool (FRST) from one of the following links, and save it to your Desktop (please note that some web browsers will automatically save all downloads in your Downloads folder, so in those cases please move the download to your desktop):

 

For 32-bit (x86) editions of Windows:

 

For 64-bit (x64) editions of Windows:

 

Note: You need to run the version compatible with your computer. If you are not sure which version applies to your computer, then download both of them and try to run them. Only one of them will run on your computer, and that will be the right version.

  1. Run the FRST download that works on your computer (for Windows Vista, Windows 7, and Windows 8 please right-click on the file and select Run as administrator).

  2. When the tool opens click Yes for the disclaimer in order to continue using FRST.

  3. Press the Scan button.

  4. When the scan is done, it will save a log as a Text Document named FRST in the same place the tool was run from (if you had saved FRST on your desktop, then the FRST log will be saved there).

  5. Please attach the FRST log file to a reply using the More Reply Options button to the lower-right of where you type in your reply to access the attachment controls.

  6. The first time the FRST tool is run it saves another log (a Text Document named Addition - also located in the same place as the FRST tool was run from). Please also attach that log file along with the FRST log file to your reply.

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Please download the following fixlist.txt file and save it to the Desktop:

https://www.gt500.org/emsisoft/frst/6-14-2017/Ptrmgtsvc/fixlist.txt

NOTE: It's important that both files, the FRST download from earlier and the fixlist file, are in the same location or the fix will not work. If you need to, please copy the files from your Downloads folder to your desktop.

  1. Run the FRST download from earlier, and press the Fix button just once and wait.
  2. If for some reason the tool needs to restart your computer, please make sure you let the computer restart normally. After that let the tool complete anything it still needs to do.
  3. When finished FRST will generate a log on the Desktop (Fixlog). Please attach it to a reply.

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