EEC GUI not responding

Recommended Posts

EEC Version: 2017.5.0.3046 

Windows Server 2012 R2

The EEC console has stopped responding when I try to login. The console shows "Connected" for the localhost, but if I enter a password (correct or incorrect password) it goes unresponsive. I have rebooted the server several times and the problem is still there.


Share this post

Link to post
Share on other sites

I edited the configuration database (a2econfig.db3) and turned off the debug logging and then restarted the server. I am now able to login to the console GUI. I would still like an explanation on why this happened.

Share this post

Link to post
Share on other sites

Hi keenlogic,

We are aware that we do have couple of performance issues and we're trying to fix them as soon as we can. It would be great though if you could help us into this direction, and send us the logs so that we can investigate them. Can you please send me the logs database (C:\ProgramData\Emsisoft Enterprise Console\Db\a2eLogs.db3) via a PM, so that I can fwd it to the dev team?

Best regards,


Share this post

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    No registered users viewing this page.