Jo*1

Random Browser Opening, Issues with Office 365

5 posts in this topic

I am noticing random browser opening, infrequent, but disturbing for adware/malware infection.  I have downloaded EEK and FRST and ran both.  Will attach the files.  Nil detected with EEK.   Also noticing when opening Office 365 file (word or excel), sometimes not working on the first go.  Your help is appreciated.  

FRST.txt

Addition.txt

scan_170716-085701.txt

Scan_170716-085737.txt

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Hello,

Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

2015-11-19 14:14 - 2015-11-19 14:14 - 0000000 _____ () C:\Users\Joann\AppData\Local\Driver_LOM_8161Present.flag
2016-07-06 20:47 - 2016-07-06 20:47 - 0198656 _____ () C:\ProgramData\pollev_xp_util.exe
C:\ProgramData\pollev_xp_util.exe
ContextMenuHandlers02: [Emsisoft Shell Extension] -> {AB77609F-2178-4E6F-9C4B-44AC179D937A} =>  -> No File
ContextMenuHandlers03: [Emsisoft Shell Extension] -> {AB77609F-2178-4E6F-9C4B-44AC179D937A} =>  -> No File
ContextMenuHandlers06: [Emsisoft Shell Extension] -> {AB77609F-2178-4E6F-9C4B-44AC179D937A} =>  -> No File

Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

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Where do I get FRST64?  When looking online, I am concerned about getting this from the proper source.  Is it available from Emisoft?

 

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Found it.  Ran it and file attached.  Did not prompt a restart.  Did manual restart and seemed to work normally.  

Fixlog.txt

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Let's take a fresh look.

Run fresh scans with Emsisoft Emergency Kit (EEK) and FRST, attach the new EEK and FRST scans to your reply.

Be sure to let me know how things are running.

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