PENDING Win 10 freeze while doing malware scan

[stapp 94]

EAM on win 10 Pro 64bit

I paused EAM while I re-downloaded Eicar to test scanning.

EAM restarted protection and while EAM was doing a malware scan I was looking in the Event Viewer.

EAM caught Eicar and then I noticed scan was stuck on 99% on C\Windows\write.exe

Could not use taskmanager to do a dump of Emsi, nothing at all would work so I did a hard shutdown.

Find enclosed debug logs.

+ Screenshot of stuck scan before all desktop froze as well.

+Screenshot of forensic logs for today

+txt file of event viewer error for a2service radar_pre_leak64

 

 

a2guard_20170901102833(2972).zip

[Frank H 62]

Quote

I paused EAM while I re-downloaded Eicar to test scanning.

Were you running a malware scan when you paused EAM initially ?

 

[stapp 94]

10 hours ago, Frank H said:

Were you running a malware scan when you paused EAM initially ?

 

No.

I paused EAM so I could download Eicar.

Then when protection had restarted (10mins pause) it was then that I did the malware scan.