GREGORY Posted October 2, 2017 Report Share Posted October 2, 2017 after the new update the console does not respond, the services run ok.. I have reinstalled the console but it does not respond yet Link to comment Share on other sites More sharing options...
GREGORY Posted October 3, 2017 Author Report Share Posted October 3, 2017 10/02/2017 20:18:21: Fatal - No se pudieron convertir algunas o todas las referencias de identidad. Fatal - Some or all of the identity references could not be converted. Link to comment Share on other sites More sharing options...
dmitrea Posted October 3, 2017 Report Share Posted October 3, 2017 Hi, It looks that you have an issue with the database backup/restore process. The dev team needs the logs and eventually the backup databases in order to be able to pinpoint the problem, so can you please send them to me in a PM? If you have issues with respect to that process, let me know and I will get back to you with a PM containing instructions on how to collect the logs. Best regards, Dana 1 Link to comment Share on other sites More sharing options...
GREGORY Posted October 3, 2017 Author Report Share Posted October 3, 2017 all fine now!! Thank you! Link to comment Share on other sites More sharing options...
dmitrea Posted October 4, 2017 Report Share Posted October 4, 2017 Good news! Let us know if you run into further issues. Link to comment Share on other sites More sharing options...
pieronip Posted October 5, 2017 Report Share Posted October 5, 2017 How did you resolve this issue? I also have the problem. Thanks. Link to comment Share on other sites More sharing options...
dmitrea Posted October 5, 2017 Report Share Posted October 5, 2017 I think that the autoupdate to EEC 2017.9.1 solved the issue reported by onbox. You could eventually try to install the new build published on the website over the existing one and see if it makes any difference wrto the server service startup. Link to comment Share on other sites More sharing options...
pieronip Posted October 5, 2017 Report Share Posted October 5, 2017 Hi and thanks. The issue started a couple of days ago when the new build installed. I have re-installed a downloaded version over the top of the existing installation and this has not helped. I have removed EEC, keeping settings, and re-installed. No improvement. Services are running OK. Suggestions would be welcome! Thanks. Link to comment Share on other sites More sharing options...
dmitrea Posted October 5, 2017 Report Share Posted October 5, 2017 In this case, we'd need to grab the logs and see what's happening on your server host. I'll drop you a PM with instructions on how to collect them. Link to comment Share on other sites More sharing options...
pieronip Posted October 5, 2017 Report Share Posted October 5, 2017 1 hour ago, dmitrea said: In this case, we'd need to grab the logs and see what's happening on your server host. I'll drop you a PM with instructions on how to collect them. Did you receive the log files? Link to comment Share on other sites More sharing options...
dmitrea Posted October 5, 2017 Report Share Posted October 5, 2017 Not yet. Link to comment Share on other sites More sharing options...
pieronip Posted October 5, 2017 Report Share Posted October 5, 2017 Sorry. I was a bit impatient there! The file hadn't finished uploading. Logs should be with you now. Thanks. Link to comment Share on other sites More sharing options...
Frank H Posted October 5, 2017 Report Share Posted October 5, 2017 We've received your support request, thanks. Link to comment Share on other sites More sharing options...
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