EAM is off after startup

[Amir]

HI

I installed EAM 2017.8, 2 weeks ago

But there is a problem

EAM shields are all off about 5 minutes after startup and can't be turned on even manually (It isn't fixed after 2017.9 update)

[GT500]

Let's try getting a diagnostic log. Please download the Emsisoft Diagnostic Tool from the following link, and open/run it:
http://cdn.emsisoft.com/EmsiDiagTool.exe

When it runs, Windows will ask you if you want to allow it to make changes to your computer. Please be sure to click 'Yes', as this grants the tool the administrative rights it needs to be able to collect some of the diagnostic information. The tool will not make any permanent changes to your computer.

After the Emsisoft Diagnostic Tool runs, simply click "Next" at the bottom, and it will begin collecting diagnostic information and saving it to a log file on your Desktop.

Note that the tool can take a few minutes to finish, and it will appear to freeze for about a minute or two while running traceroutes to our update servers.

When the Emsisoft Diagnostic Tool is finished, simply click 'Close' at the bottom, and there will be a file named "EmsisoftDiagLog". When you reply to my message, simply attach the "EmsisoftDiagLog" file to your reply.

[Amir]

12 hours ago, GT500 said:

Let's try getting a diagnostic log. Please download the Emsisoft Diagnostic Tool from the following link, and open/run it:
http://cdn.emsisoft.com/EmsiDiagTool.exe

When it runs, Windows will ask you if you want to allow it to make changes to your computer. Please be sure to click 'Yes', as this grants the tool the administrative rights it needs to be able to collect some of the diagnostic information. The tool will not make any permanent changes to your computer.

After the Emsisoft Diagnostic Tool runs, simply click "Next" at the bottom, and it will begin collecting diagnostic information and saving it to a log file on your Desktop.

Note that the tool can take a few minutes to finish, and it will appear to freeze for about a minute or two while running traceroutes to our update servers.

When the Emsisoft Diagnostic Tool is finished, simply click 'Close' at the bottom, and there will be a file named "EmsisoftDiagLog". When you reply to my message, simply attach the "EmsisoftDiagLog" file to your reply.

done. Here you are:

 

EmsisoftDiagLog.txt

[GT500]

I'm seeing Zemana AntiMalware and software from Heimdal installed as well. It's possible that the combination of multiple security softwares is slowing things down a bit too much, and thus protection in Emsisoft Anti-Malware is taking too long to start. Exclusions may resolve this. In most cases adding the Emsisoft Anti-Malware folder to the exclusions is enough:

• C:\Program Files\Emsisoft Anti-Malware

Here are instructions on excluding a folder from scanning and monitoring in Emsisoft Anti-Malware:

1. Open Emsisoft Anti-Malware.
2. Click on Settings in the menu at the top.
3. Click on Exclusions in the menu at the top.
4. To the right of the list to Exclude from scanning, click on the Add folder button.
5. Navigate to the folder you would like to exclude, click on it once to select it, and then click OK.
6. To the right of the list to Exclude from monitoring, click on the Add folder button.
7. Navigate to the folder you would like to exclude, click on it once to select it, and then click OK.
8. Close Emsisoft Anti-Malware.
   

You'll need to exclude the following folders:

• C:\Program Files\Zemana AntiMalware
• C:\Program Files\Heimdal

Note that your computer will need to be restarted after doing this. In Windows 10 you will need to restart by doing the following:

1. Right-click on the Start button.
2. Go to Shut down or sign out.
3. Select Restart from the list.

If you restart through the normal option in the Start Menu, then the service will not be stopped, and the exclusions will not take effect.

[Amir]

I did that step by step but it's not fixed yet

[GT500]

Let's try getting a log from FRST, and see if it shows anything the diagnostic tool didn't. You can find instructions for downloading and running FRST at the following link:
https://helpdesk.emsisoft.com/Knowledgebase/Article/View/274/55/running-a-scan-with-frst

[Amir]

20 hours ago, GT500 said:

Let's try getting a log from FRST, and see if it shows anything the diagnostic tool didn't. You can find instructions for downloading and running FRST at the following link:
https://helpdesk.emsisoft.com/Knowledgebase/Article/View/274/55/running-a-scan-with-frst

These are the logs you wanted

Addition.txt

FRST.txt

[GT500]

I recommend doing the following:

1. Right-click on the Start button.
2. Select PowerShell (Admin) from the menu.
3. Type in SFC /SCANNOW and then press Enter on your keyboard.

The System File Checker will begin checking Windows System Files for problems. If it finds any, it will attempt to correct them. Note that you may need to restart your computer when it is done.

[Amir]

I did that and result:

Winows Resource Protection did not find any integrity violations

[GT500]

I guess I should ask, are you using a pirated/cracked copy of Windows or Microsoft Office? The logs indicated a problem with the service that handles Microsoft software activation.

[Amir]

11 hours ago, GT500 said:

I guess I should ask, are you using a pirated/cracked copy of Windows or Microsoft Office? The logs indicated a problem with the service that handles Microsoft software activation.

Yes

[GT500]

Well, that might explain the log entries then.

Technically we can't provide support for using our software along with a pirated edition of Windows. Even if it weren't for the legal issues, we have no way of knowing how the Operating System has been modified, and thus we can't guarantee that our software will work as expected on it.

That being said, I suspect that the issue is a combination of the hardware (Celeron processors are budget processors and aren't intended to be fast, plus the system only has 2GB of RAM which is really only enough for Windows itself to run smoothly in) and the fact that there are more than three security softwares on the computer all using resources on startup. This is more than likely slowing down the initialization of our update process (it will start after 5 minutes if system load doesn't drop to 20% or lower within that period of time), and the service may also not be able to load the database in to memory any faster than that as well if there's too much hard drive activity.

[Amir]

14 hours ago, GT500 said:

Well, that might explain the log entries then.

Technically we can't provide support for using our software along with a pirated edition of Windows. Even if it weren't for the legal issues, we have no way of knowing how the Operating System has been modified, and thus we can't guarantee that our software will work as expected on it.

That being said, I suspect that the issue is a combination of the hardware (Celeron processors are budget processors and aren't intended to be fast, plus the system only has 2GB of RAM which is really only enough for Windows itself to run smoothly in) and the fact that there are more than three security softwares on the computer all using resources on startup. This is more than likely slowing down the initialization of our update process (it will start after 5 minutes if system load doesn't drop to 20% or lower within that period of time), and the service may also not be able to load the database in to memory any faster than that as well if there's too much hard drive activity.

I understand

Thank you for your assistance 

[GT500]

You're welcome.