Jaimie

One Client doesn't connect to EEC :o(

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Hi,
I am in the process of connecting our six PCs to the EEC, Workgroup only, no AD or Domain.
So far I have set up the EEC  PC (DELL-E6430 -- Windows 10), my first client (Alexas-PC-- W10 Windows10) is set up and connected to EEC and working well, so far so good.
However already my second client, COMPAQ-W7 (Windows7), drives me nuts.
Here is what I did:
- I Ran the Prepare_PC_for_Deployment.bat on the client, also Prepare_PC_for_Deployment_UAC_Disabled.bat. Meanwhile I learned the UAC_disabled was not required, hope this didn't mess up things.
- From EEC then I started "add client, create and deploy"
According to the log, the job seems to be completed slow but successful at the end, although there was a WMI error message in between.
But the client doesn't connect to the server :o(
I attached the last piece of the logfile, hoping for support.

Txs Jaimie

Emsisoft Enterprise Console Server-a.log

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Hi Jamie,

Could you try to setup the connection from the client to see if that works ?

This is a new feature we have made available in current stable version of Emsisoft Anti-Malware.

Install EAM, goto settings/license and enter the servername and the password you use when you start the Emsisoft Enterprise Console UI.

For support you can always send and email to [email protected]

I hope this helps

Cheers

 

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Hi Frank,

txs for the fast reply. Connecting from client to server doesn't work either.

So I'll open a ticket and will post the final solution here so others might benefit as well

Jamie

 

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we've released an EEC hotfix  today, that fixes various connection issue that showed up recently.

I'd appreciate any feedback if this hotfix solved your issue.

Thanks

 

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Hi Frank,

sorry for the delayed answer, I did not receive notifications yet, just stumbled across this thread again when I cleaned up my open topics.

I can confirm my EAM and EEC are working perfectly well, meanwhile I have connected eight clients w/o issues.

The only  thing which I don't like at all, is to get an "infection alert" even when the taken action was "allowed". Maybe I have to read the manual to somehow switch this off ;o)

Regards J.

 

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Thanks for your feedback Jaimie and good to hear that things run well.

Quote

The only  thing which I don't like at all, is to get an "infection alert" even when the taken action was "allowed". Maybe I have to read the manual to somehow switch this off ;o)

you can't switch that off currently. All infection notifications are sent, despite allowed or not. We might consider to make that configurable in the future though.

 

 

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