kufr

Update stuck at Initializing

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Update stuck at Initializing. I have bought a 3 year subscription in 2016. It has been working perfectly but now it has been 2 days and I am not able to update my Emsisoft Anti-Malware. Please see screenshot here:

https://i.imgur.com/sB2TfFC.png

Can the support staff here at Emsisoft please help me that how can I get my update to work again. I am also sharing the contents of the logfile so that maybe someone can troubleshoot this. Thanks.

LOG FILE CONTENTS

General Information:
 
Version 2017.10.1.8165
Update started: 11/14/2017 10:40:16 PM
Update ended: 11/14/2017 11:05:40 PM
Time elapsed: 0:25:24
 
Update successful
 
Detailed Information:
 
543 modules, 588652418 bytes
a2cmd.exe (5300136 bytes) - not updated
a2framework.dll (7250848 bytes) - not updated
a2guard.exe (8849832 bytes) - not updated
a2hosts.dat (1567188 bytes) - not updated
a2service.exe (9173552 bytes) - not updated
a2start.exe (12778864 bytes) - not updated
a2trust.dat (294167 bytes) - not updated
a2update.dll (7136016 bytes) - not updated
a2wizard.exe (7980720 bytes) - not updated
a2wl.dat (782384 bytes) - not updated
CommService.exe (0 bytes) - not updated
a2cmd.exe (5300136 bytes) - not updated
a2framework.dll (7250848 bytes) - not updated
a2guard.exe (8849832 bytes) - not updated
a2hosts.dat (1567188 bytes) - not updated
a2service.exe (9173552 bytes) - not updated
a2start.exe (12778864 bytes) - not updated
a2trust.dat (294167 bytes) - not updated
a2update.dll (7136016 bytes) - not updated
a2wizard.exe (7980720 bytes) - not updated
a2wl.dat (782384 bytes) - not updated
CommService.exe (7513640 bytes) - not updated
EmDmp.exe (9656040 bytes) - not updated
EmsiClean.exe (4693360 bytes) - not updated
InstallerHelper.dll (5213888 bytes) - not updated
Languages\fr-fr.lng (728598 bytes) - not updated
Languages\it-it.lng (587498 bytes) - not updated
Languages\nl-nl.lng (602744 bytes) - not updated
Languages\ru-ru.lng (530202 bytes) - not updated
logging.dll (3639784 bytes) - not updated
resource.dll (7953280 bytes) - not updated
Signatures\20171108.sig (0 bytes) - not updated
a2cmd.exe (5300136 bytes) - not updated
a2framework.dll (7250848 bytes) - not updated
a2guard.exe (8849832 bytes) - not updated
a2hosts.dat (1567710 bytes) - not updated
a2service.exe (9173552 bytes) - not updated
a2start.exe (12778864 bytes) - not updated
a2trust.dat (294167 bytes) - not updated
a2update.dll (7136016 bytes) - not updated
a2wizard.exe (7980720 bytes) - not updated
a2wl.dat (782384 bytes) - not updated

I have seen in the forums to turn off Use SSL encryption for all server communication but in my setting under privacy there is no option to turn off SSL encryption. Here see the screenshot for privacy 

https://i.imgur.com/HMBQBE3.jpg

 

Emsisoft.png
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23 hours ago, kufr said:

I have seen in the forums to turn off Use SSL encryption for all server communication but in my setting under privacy there is no option to turn off SSL encryption.

That option was removed. SSL encryption is now mandatory (or rather TLS since that's what the server will use by default), and the bug that required it to be turned off for updates to work should now be fixed as of version 2017.10.2.8188.

Does restarting your computer resolve the issue? On Windows 8.1 and Windows 10 you will need to restart your computer by doing the following:

  1. Right-click on the Start button.
  2. Go to Shut down or sign out.
  3. Select Restart from the list.

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1 hour ago, GT500 said:

That option was removed. SSL encryption is now mandatory (or rather TLS since that's what the server will use by default), and the bug that required it to be turned off for updates to work should now be fixed as of version 2017.10.2.8188.

Does restarting your computer resolve the issue? On Windows 8.1 and Windows 10 you will need to restart your computer by doing the following:

  1. Right-click on the Start button.
  2. Go to Shut down or sign out.
  3. Select Restart from the list.

Thank for the reply. I am on Windows 7 and restarting the pc did not resolve it I still have the issue.  Sharing the screenshot I have also shared my EmsisoftDiagLog.txt with you via a pmimage.thumb.png.8ee2e61dfbd02e30797e139eec689d4a.png
Download Image.

image.thumb.png.8ee2e61dfbd02e30797e139eec689d4a.png
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It looks like our conversation has mostly moved to Private Messages, so if you need anything else then you can let me know there.

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I'm curious to know the resolution to this. We've been having a similar issue with one particular model of laptop we use in our company. Turning off the SSL option was the workaround until the update made it mandatory. No other desktop or laptop is having the issue updating. The model in question is the HP ProBook x360 11 G1, running Windows 10 v1709. It refuses to pull updates from the EEC or directly from the internet. 

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The issue appeared to have been a local Internet issue preventing a reliable connection to the CDN we use to distribute updates. The issue cleared up after a couple of days.

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16 hours ago, TheFastEddy said:

I'm curious to know the resolution to this. We've been having a similar issue with one particular model of laptop we use in our company. Turning off the SSL option was the workaround until the update made it mandatory. No other desktop or laptop is having the issue updating. The model in question is the HP ProBook x360 11 G1, running Windows 10 v1709. It refuses to pull updates from the EEC or directly from the internet. 

@TheFastEddy yes the issue resolved on its own my software didn't update for 5 days and then it updated itself on the 6th day

10 hours ago, GT500 said:

The issue appeared to have been a local Internet issue preventing a reliable connection to the CDN we use to distribute updates. The issue cleared up after a couple of days.

@GT500 no it was not a local internet issue everything at my end was working perfectly fine all torrents, ESET servers, Microsoft servers everything it was a problem at the update server end to CDN or something which resolved itself thank you.

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11 hours ago, kufr said:

@GT500 no it was not a local internet issue everything at my end was working perfectly fine all torrents, ESET servers, Microsoft servers everything it was a problem at the update server end to CDN or something which resolved itself thank you.

It could have been a local issue with connecting to the CDN provider we use (they have servers all over the world). Microsoft uses a different CDN provider than we use, and ESET may as well.

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On 06/12/2017 at 2:15 AM, GT500 said:

It could have been a local issue with connecting to the CDN provider we use (they have servers all over the world). Microsoft uses a different CDN provider than we use, and ESET may as well.

Thank you @GT500 for the clarification and letting other users know what they are facing if they face the same issue. Have a great day and take care.

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