dmcelhannon

CLOSED Holy Crap! I cannot do this by myself...

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I was hacked!  They got the info for my bank's debit card ($2000), my Discover Card ($200), my WalMart Mastercard ($0), and my PayPal ($700).  The bank is not working with me so the $2K is gone. Discover and PayPal are helping but in the end I'm not sure how much that's going to cost me.  The hackers tried to get into my email but Roadrunner saw it was coming from outside Texas and locked my email account. I contacted Roadrunner and the tech support found a long list of outside IP addresses and then found a Torpig.  He then started a list inside my Notebook program of what we needed to do to get the system clean and to get my email going again.  Everything was fine until he started listing the cost of the software he wanted me to buy... $300, $400, and $500-bucks for each the different packages.  My bank account was in the minus $200-bucks and all my cards have been reported as Lost/Stolen so I had nothing.  After telling the tech that I didn't have it, he had the gall to say he didn't believe me!  He refused to help any further and said to call back when I had the money and then disconnected the chat window.

At this point, I felt it was only going to get fixed if I did the work myself and I hit the Google search.  There I found a number of softwares that promised the moon and yes, they did find a-lot of crap on my system.  But then the other shoe dropped and they want $50 to $75-bucks to unlock and register the product; something that's in very short supply right now.  So I turned to the Freeware listed... everything went from crap to clusterfu*k!  My system slowed to the speed of an old 286-systems and some programs wouldn't even run.  The freeware programs were not even listed to uninstall so a system restore was the only way.  I went back far enough in time that it was before the system was hacked but I wasn't thinking; the damage is in the registry and the restore wouldn't touch it.  Next, I changed every single password I could think of.  Then I double checked and found the MS Firewall was down which didn't help matters.  I used the MS Defender and Network Safety Check and plug what holes they could find.  Since my Roadrunner email is still locked, I have been using my Gmail account.

So I have the system cleaned-out the best I can and all the software and programs are updated.  Pretty sure the Torpig is still there and the outside IP's are still open.  Short of buy some high dollar software, which I cannot do at this point, I am at the end of what I think I can do.  I found an eight page 'how to' fix but it has a long list of the files throughout the system that it says need to be deleted and then driving into the registry to change and delete items in there.  Can I do that?  Yes.  But I just got the system fixed from the last 'how to' freeware crap so I'm a-little gunshy right now.  That's when I remember this forum and how you helped me fix my Mom's system when she got hit.  So here I am.  I have WiFi router to replace for the security system and a few other small items to take care on the other two system but I'm here.  I'll turn the sound way up so I can hear notification sounds.  Thanks, David

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Hello dmcelhannon,

My name is Kevin, and I will be helping you with fixing your problem.

I would like to collect some more information before we get started with cleaning up the system.

Take note of some guidelines for this support request:
• Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Furthermore, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
• If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
• Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean." We do not want to clean you part-way, only to have the system re-infect itself.
• Do not start a new support ticket. The logs that you send me should be attached to your reply do not paste your logs directly into the reply.

Read and follow these instructions carefully:

NOTE: You will want to print these instructions for reference, as you will perform all scans with all browsers closed.

Download to your Desktop:
• Emsisoft Emergency Kit: https://www.emsisoft.com/en/software/eek/download/
• Farbar Recovery Scan Tool: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/
NOTE: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system that will be the right version.

NOTE: If you are unable to download the tools from the infected system, the tools can be saved to a USB flash drive and then transferred to the infected system.

This is an information gathering stage. A removal procedure will be formulated once I review the contents of the logs.

All scans are to be run in Normal Mode. Do not run anything in "Safe Mode", unless you are instructed to do so by myself.

Do not force Safe Mode. Instructions on How to Boot to "Safe Mode" can be found at http://www.malwareteks.com/kb/SafeMode.php

Let's get started:

• Install and Run Emsisoft Emergency Kit (EEK):
◇ Double click EmergencyKitScanner.exe to install EEK
◇ When the installation of EEK is complete the Emergency Kit Scanner will run.
◇ Click "Yes" to Update Emsisoft Emergency Kit
◇ Under "Scan" click-on "Malware Scan".
IMPORTANT: Do not quarantine or delete anything. We just want the scan log without anything being quarantined or deleted.
◇ Save the scan log somewhere that you can find it.
◇ Exit Emsisoft Emergency Kit.

• Run Farbar Recovery Scan Tool (FRST):
◇ Double-click to run it. When the tool opens, click “Yes” to the disclaimer.
◇ Press Scan button.
◇ Farbar Recovery Scan Tool will produce the following logs:
▪ FRST.txt
▪ Addition.txt

• Attach the following logs to your reply:
◇ Emsisoft Emergency Kit Scan log (C:\EEK\Reports\)
◇ FRST.txt
◇ Addition.txt

  • Thanks 1

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Okay, brain fart on my part... forgot to include that I ran the Emsisoft once the system was running again.  But before running the program, I opened it and deleted all the scan logs and everything back there.  Cleaned it out like it had never run of the system before.  I then made sure it was updated and then did a full system scan.  Everyday since then, the program has been posting these two warnings but it does nothing...

11/18/2017 12:42:26 PM
Behavior Blocker detected suspicious behavior "CodeInjector" of "C:\Program Files (x86)\Real\RealDownloader\realdownloader264.exe"

11/18/2017 12:42:26 PM
Allowed by rule

...and...

11/18/2017 1:37:25 AM
Behavior Blocker detected suspicious behavior "TrojanDownloader" of "C:\Program Files (x86)\Real\RealDownloader\videodl.exe"

11/18/2017 1:37:25 AM
Allowed by rule


Here's the log file....

logs.db3

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Behavior Blocker detected suspicious behavior "CodeInjector" of "C:\Program Files (x86)\Real\RealDownloader\realdownloader264.exe"

Behavior Blocker detected suspicious behavior "TrojanDownloader" of "C:\Program Files (x86)\Real\RealDownloader\videodl.exe"

RealDownloader is not malicious.  Please submit both detection's as false positive detection's.

Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

ProxyServer: [S-1-5-21-1314812793-550930247-1527748754-1004] => localhost:8080
HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://www.palikan.com/?f=1&a=plk_coinisre_17_31&cd=2XzuyEtN2Y1L1QzuzytD0BtCtC0CyCyEyCyE0CtAzz0F0E0CtN0D0Tzu0StBtDyEtBtN1L2XzutAtFtByBtFyEtFyDtDtN1L1Czu1BtAtN1L1G1B1V1N2Y1L1Qzu2SyE0A0CyEyByCzztDtGtCtAtAtDtG0FtD0BtBtGtA0Fzz0EtGyB0DyDtBtAzz0F0FtA0Ezy0F2QtN1M1F1B2Z1V1N2Y1L1Qzu2SyE0EzztB0CtB0CyBtGtC0AzzzztGyEyEtB0EtGzztByCyEtGtByDyD0CyCyD0FyDyBtA0E0A2QtN0A0LzutB&cr=1344754233&ir=
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Start Page =
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Local Page =  
HKU\S-1-5-21-1314812793-550930247-1527748754-1004\Software\Microsoft\Internet Explorer\Main,Local Page =  
SearchScopes: HKLM -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = hxxp://www.palikan.com/results.php?f=4&a=plk_coinisre_17_31&cd=2XzuyEtN2Y1L1QzuzytD0BtCtC0CyCyEyCyE0CtAzz0F0E0CtN0D0Tzu0StBtDyEtBtN1L2XzutAtFtByBtFyEtFyDtDtN1L1Czu1BtAtN1L1G1B1V1N2Y1L1Qzu2SyE0A0CyEyByCzztDtGtCtAtAtDtG0FtD0BtBtGtA0Fzz0EtGyB0DyDtBtAzz0F0FtA0Ezy0F2QtN1M1F1B2Z1V1N2Y1L1Qzu2SyE0EzztB0CtB0CyBtGtC0AzzzztGyEyEtB0EtGzztByCyEtGtByDyD0CyCyD0FyDyBtA0E0A2QtN0A0LzutB&cr=1344754233&ir=&q={searchTerms}
SearchScopes: HKLM -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = hxxp://www.palikan.com/results.php?f=4&a=plk_coinisre_17_31&cd=2XzuyEtN2Y1L1QzuzytD0BtCtC0CyCyEyCyE0CtAzz0F0E0CtN0D0Tzu0StBtDyEtBtN1L2XzutAtFtByBtFyEtFyDtDtN1L1Czu1BtAtN1L1G1B1V1N2Y1L1Qzu2SyE0A0CyEyByCzztDtGtCtAtAtDtG0FtD0BtBtGtA0Fzz0EtGyB0DyDtBtAzz0F0FtA0Ezy0F2QtN1M1F1B2Z1V1N2Y1L1Qzu2SyE0EzztB0CtB0CyBtGtC0AzzzztGyEyEtB0EtGzztByCyEtGtByDyD0CyCyD0FyDyBtA0E0A2QtN0A0LzutB&cr=1344754233&ir=&q={searchTerms}
SearchScopes: HKLM-x32 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKLM-x32 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
BHO: No Name -> {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -> No File
Handler: wlmailhtml - {03C514A3-1EFB-4856-9F99-10D7BE1653C0} -  No File
FF Plugin: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin-x32: @microsoft.com/GENUINE -> disabled [No File]
S3 catchme; \??\C:\ComboFix\catchme.sys [X]
S3 esgiguard; \??\C:\Program Files\Enigma Software Group\SpyHunter\esgiguard.sys [X]
S3 EsgScanner; system32\DRIVERS\EsgScanner.sys [X]
2017-10-20 17:17 - 2017-10-20 17:17 - 001232264 _____ (AMD) C:\Windows\system32\SETF0BB.tmp
2017-10-20 17:19 - 2017-07-20 17:40 - 000195888 _____ (Advanced Micro Devices, Inc. ) C:\Windows\system32\SETD84B.tmp
2017-10-20 17:18 - 2017-07-20 17:39 - 015897712 _____ (Advanced Micro Devices, Inc. ) C:\Windows\system32\SETB084.tmp
2017-10-20 17:18 - 2017-07-20 17:39 - 001930896 _____ (Advanced Micro Devices, Inc. ) C:\Windows\system32\SETDACF.tmp
2017-10-20 17:18 - 2017-07-20 17:39 - 000223112 _____ (Advanced Micro Devices, Inc. ) C:\Windows\system32\SETD8E9.tmp
2017-10-20 17:18 - 2017-07-20 17:39 - 000144776 _____ (Advanced Micro Devices, Inc. ) C:\Windows\system32\SETEAB2.tmp
2017-10-20 17:18 - 2017-07-20 17:39 - 000020360 _____ (Microsoft Corporation) C:\Windows\system32\SET918F.tmp
2017-10-20 17:16 - 2017-07-20 17:37 - 035220360 _____ (Advanced Micro Devices, Inc.) C:\Windows\system32\SET8279.tmp
2010-12-25 12:47 - 2010-12-25 12:47 - 000000000 _____ () C:\Users\Backup\AppData\Local\AtStart.txt
2017-06-05 19:44 - 2017-06-05 19:44 - 000000000 _____ () C:\Users\Backup\AppData\Local\BITFE4A.tmp
2010-12-25 12:47 - 2010-12-25 12:47 - 000000000 _____ () C:\Users\Backup\AppData\Local\DSwitch.txt
2010-12-25 12:47 - 2010-12-25 12:47 - 000000000 _____ () C:\Users\Backup\AppData\Local\QSwitch.txt
2017-06-05 19:40 - 2017-06-05 19:42 - 000000000 _____ () C:\Users\Backup\AppData\Local\{3E92EA9D-740E-43FF-AA30-D66E87C05206}
2017-11-15 18:34 - 2017-11-15 18:34 - 004043712 _____ (Geek Unіnstaller) C:\Users\Backup\AppData\Local\Temp\geek64.exe
C:\Windows\SysWOW64\dlumd10.dll
C:\Windows\SysWOW64\dlumd11.dll
C:\Windows\SysWOW64\dlumd9.dll
C:\Windows\System32\dlumd10.dll
C:\Windows\System32\dlumd11.dll
C:\Windows\System32\dlumd9.dll
Task: {5D8AF9A8-16F5-4AFF-8D4B-5401BAC4D7BD} - System32\Tasks\{1AB524E9-38E2-4D1D-AE80-B6A44F0CB701} => C:\Windows\system32\pcalua.exe -a D:\setup.EXE -d D:\ -c /AUTORUN
Task: {99571026-02A5-4C79-BAA1-A68C8354D8C0} - System32\Tasks\AMD ThankingURL => "" [Argument = -LAUNCHTHQURL]

Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

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DO NOT reply to the Support Forums Notification Emails.  They are informational only.  Any and all email replies go to an inbox that is not monitored by support personnel. Always reply to my posts by logging into the support forums and posting your response in your support thread.

Let's take a fresh look.

Run fresh scans with Emsisoft Emergency Kit (EEK) and FRST, attach the new EEK and FRST scans to your reply.

Be sure to let me know how things are running.

 

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???

So is that it?  I cannot even login to the Emsisoft web site because it says my account is not valid.  Did I get banned?  I still have a system with Torpig and no email.  To login here I had to use the Facebook link.  Ran the EEK and log file is below.  The FRST fails to run with a "Fail to update (5)" error. All the log files for the FRST are included as well.  I also found that the old Windows LiveMail is working and can connect to the Roadrunner account. There's something like 1000 emails in there but I didn't stop to look. I just closed the program.

Last night after the scans, I rebooted and did a full system scan.  Here's the log for that as well...

David
 

EEK_scan_171122-152854.txt

FRST.txt

Addition_17-11-2017 18.02.34.txt

Fixlog_20-11-2017 22.23.59.txt

FRST_17-11-2017 18.02.34.txt

scan_171120-224013.txt

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David,

The FRST scan log is incomplete.  Looks like it did not run correctly.

Let's try a different tool.

Download RogueKiller from https://www.fosshub.com/RogueKiller.html and save it to your desktop.

  • Double-click on setup.exe to install RogueKiller.

Close all programs and disconnect any USB or external drives before running the tool.

  • Right-click RogueKiller.exe and select Run As Administrator to run the tool.
  • Once the Prescan has finished, click Scan.
  • Once the Status box shows "Scan Finished", click on the "Report" button and attach the scan log to your reply.

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License ID and Key are not required. You only need those for the Pro features, and those are not required for what we are doing.

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Okay Kevin,

Pushed the software all the way though the install and did two scans.  After the first, I did a reboot before starting the second, saving the logs after each scan. Outlook is still not working and it looks like a call to Spectrum is the only cure for that problem.  That will not happen today because as soon as I'm done posting this, I'm out of the house.  Because it takes so long, I leave the Emsisoft running a full system scan again.

Thanks, David

rk_3CE3.tmp.txt

rk_90DA.tmp.txt

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I have Spectrum and their email servers are not up to the same level of service that TWC's email serves were providing.  I had several problems connecting to Spectrum's email servers and had to reconfigure my email client for their server settings.  Still spotty email service.

How are things running?

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Not working... I haven't been able to call. The Furbabies have found that the new fence was put together with staples and it's starting to fall apart. I have some Drywall screws but that only held thing together long enough for the box of 3500 screws to get here. It's been lots of fun. The only email that's been coming in is on my gmail account. 

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Let's try resetting some areas of Windows to their defaults.

Download Windows Repair by Tweaking.com http://www.tweaking.com/content/page/windows_repair_all_in_one.html to your desktop. Use the direct download link for the Portable version of Windows Repair by Tweaking.com

  • Double-click "tweaking.com_windows_repair_aio.zip" and extract the "Tweaking.com - Windows Repair" folder to your desktop.
  • Now open this folder and double-click "Repair_Windows.exe".
  • Click the "Repairs" tab on the far right.
  • Click the "Open Repairs" button (bottom right)

 Note: When asked if you would like to create a restore point. It is recommended just in-case something does not go as planned.

  • Click "Unselect All"
  • Put a checkmark in the following items:
    • 01 - Reset Registry Permissions
    • 02 - Reset File Permissions
    • 03 - Reset Service Permissions
    • 04 - Register System Files
    • 05 - Repair WMI
    • 06 - Repair Windows Firewall
    • 09 - Repair Hosts File
    • 10 - Remove Policies Set by Infections
    • 13 - Repair Network
    • 14 - Remove Temp Files
    • 15 - Repair Proxy Settings
    • 19 - Repair Volume Shadow Copy Service
    • 26 - Restore Important Windows Services
    • 27 - Set Windows Services to Default Startup

Note: Leave everything else unchecked

  • Put a checkmark in "Restart System When Finished"
  • Now click the "Start" button (bottom right)

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Bit of a delay here... family and fiends.  

Installed the software and ran it as you asked.  The numbers were a-little different but I just click the matching text.

Here's the files from the log folder...

_Windows_Repair_Log.txt

Remove_Temp_Files.txt

Repair_Network.txt

Repair_Volume_Shadow_Copy_Service.txt

Repair_Windows_Firewall.txt

Repair_WMI.txt

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Kevin, I want to say 'yes' but cannot remember the DOD commands to check for the BOT files or the one that will list the ISPs that are viewing my system.  The Windows System check says everything is good and secure but that does really mean anything.  It said that before you had me run those small programs.  So I'm not sure how to answer your question.... David

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David,

Your last set of scans came up clean, so the system should be fine.  The caveat to that is there is no way to be 100-percent certain that everything has been removed.  Your logs show no active infections or remnants of any infections.

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Unless you are having problems, it is time to do the final steps.

Now to remove most of the tools that we have used in fixing your machine:

Download Delfix from https://toolslib.net/downloads/viewdownload/2-delfix/
• Ensure "Remove disinfection tools" is checked.
• Also place a checkmark next to:
• Create registry backup
• Purge system restore
• Click the "Run" button.

When the tool is finished, a log will open in notepad. I do not need the log.  You can close Notepad.

Empty the Recycle Bin

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

Run Windows Update and update your Windows Operating System.

Articles to read:
How to Protect Your Computer From Malware http://www.malwareteks.com/Protect.php
How to keep you and your Windows PC happy http://www.malwareteks.com/HappyPC.php
Web, email, chat, password and kids safety http://www.malwareteks.com/WebSafety.php
10 Sources of Malware Infections https://zolltech.com/how-did-i-get-infected/

That should take care of everything.

Safe Surfing!

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Okay, a new possible problem.  While going over the system to see what's what and while checking my Facebook, the whole computer system shut-down.  Now, I do not mean to slowly closed but rather died like the power went out.  That's not what happen because the TV and ceiling fan were still on but the computer went black in a flash.  I sat there a second wondering what just happen and then turned on the power button.  The error screen for an improper shut-down came up and I told to to start normally.  It's been on all day and no problems have been seen while I'm in here working.  I have no clue if this is because be part of the Torpig problem(s).   

David

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David,

Windows will sometimes shut itself down to protect itself when there is a catastrophic system failure.  It happens sometimes, and normally is not something to be overly concerned about unless it is happening frequently.  Windows should have created a dump file before it shut itself down.

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23 minutes ago, Kevin Zoll said:

David,

Windows will sometimes shut itself down to protect itself when there is a catastrophic system failure.  It happens sometimes, and normally is not something to be overly concerned about unless it is happening frequently.  Windows should have created a dump file before it shut itself down.

On my cellphone right now but I'll check later tonight.  It's been running all day with no problems while I've been working. 

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Windows didn't shut down, it was as if someone pulled the plug or the power was shut off. 

Checked but no DMP file and I even did a system search.  It's been two full days of running the system with no problems.  Not sure what to think now.... David

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22 hours ago, Kevin Zoll said:

David,

That could happen for several different reasons.  The most common is over heating.

I did R&D in the Engineering Lab while working for A.O. Smith's WPC in El Paso.  During two of the summers, I suffered three heat exhaustions and one heat stroke.  All of that reset my body's natural temp where I cannot handle temperatures over 85 to 90-something very long. Even in cooler temps, I'm barefoot, wearing shorts and t-shirt, and still sweating. So where my computer desk is at, I have a eight inch blowing on me. The fan also hits the back and side of the CPU. 

That said, I may have solved the power outage. It has at made any sense to me that the whole system would fail like that while I was just on Facebook. Since then, I have had multiple programs running in the background while putting the system to work doing other thing. If the system was going fail again, it would be under a hard work load like it has been under the last three days. So last night I moved my chair back away from the desk and studied what could have happen. I couldn't see it until I looked away thinking about something else and then looked back. The problem was right there where I move my feet around while working... the power strip. It's laying sideways with the On/Off switch facing me. I believe my foot must have hit the switch hard  enough to momentarily turn off the power but not flip the switch. It's the only thing that makes any sense to me. 

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Well, there is always that too.  Sometimes the problem is right in front of us and and we don't even see it until we look away.

Good to hear that it was something easily fixable and not something far more costly.

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