MShults

CLOSED Runtime Error (at 65.231) Step 3 Error(170)

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I have downloaded all files and even paid the $39 to purchase the license.  However I cannot ever delete or quarantine anything.  Every time I try I get the same error which is: Runtime Error (at 65:231): Step 3 Error (170): The requested resource is in use.  This is happening no matter what virus software I try to run.  I hear good things about your so I tried it but still to no avail I cannot run anything.  So I haven't been able to login with my subscription or anything since nothing will run.

Addition.txt

FRST.txt

EEK Report scan_171122-204435.txt

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I have downloaded all files and even paid the $39 to purchase the license.  However I cannot ever delete or quarantine anything.  Every time I try I get the same error which is: Runtime Error (at 65:231): Step 3 Error (170): The requested resource is in use.  This is happening no matter what virus software I try to run.  I hear good things about your so I tried it but still to no avail I cannot run anything.  So I haven't been able to login with my subscription or anything since nothing will run.

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This system is infected with the SmartService Trojan which is likely interfering with our software's cleaning engine.

Try using this Download and run MBAR according to this post: https://forums.malwarebytes.com/topic/198907-requested-resource-is-in-use-error-unable-to-start-malwarebytes/

It has proven to be somewhat effective against SmartService.

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Took quite a while but I finally got the Malwarebytes to run.  Thank you for your help.  I now have Emsisoft installed and am fully protected.

 

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Good to hear that MBAR was able to get your system back to a functioning state.

Let's make sure that everything has been removed.

Run fresh scans with Emsisoft Emergency Kit (EEK) and FRST, attach the new EEK and FRST scans to your reply.

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