CLOSED Rootkit SmartService Infection

[Cass 0]

Hi, my computer is infected with Rootkit SmartService.

Any help getting rid of this virus and the srvpiaga.sys file would be greatly appreciated.

I've attached my log files.

Thanks in advance.

 

 

FRST.txt

scan_171126-103309.txt

Addition.txt

[Kevin Zoll 278]

Hi Cass,

Start with running MBAR:

Download and run MBAR according to this post: https://forums.malwarebytes.com/topic/198907-requested-resource-is-in-use-error-unable-to-start-malwarebytes/

[Cass 0]

Hi Kevin, 

Thanks for taking the time to help me. I was finally able to get the scan started based on the linked instructions, but now it appears it isn't responding. It's been stuck on the same file location all day. Before it timed out it had detected over 7k malware hits. The only option it available is to cancel. 

Should I cancel and try again? 

Thanks, 

Cass

[Kevin Zoll 278]

Hi Cass,

Yes, cancel the scan and try it again.

[Kevin Zoll 278]

Cass,

MBAR is most likely chocking on the folder "C:\Users\Katelyn\AppData\Local\ntuserlitelist\vgatdli".  It contains literally thousands of files that will bring most scanners to a stand still.  Run MBAR with only the Drivers Box selected, this will remove the active infection, and will let us deal with the rest on the infection.

Download Image

[Cass 0]

Thanks, will try that now. It definitely was choking. I'll let you know what happens. Thanks again for your help. 

Cass

[Cass 0]

Ok, it found two files, one of which I referenced in my original post, and I "cleaned" them up (deleted them). Should I run the MBAR scan again with all boxes checked? 

 

EDIT: I've since tried running MBAR again and it still chokes. I decided to run regular malwarebytes (which I am now able to do) and it seems to seems like it might be working. 

[Kevin Zoll 278]

Run fresh sans with EEK and FRST, attach they new EEK and FRST logs to your reply.

[Cass 0]

Attached are the new scan logs.

Addition.txt

FRST.txt

scan_171203-192232.txt

[Kevin Zoll 278]

Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

() C:\Program Files (x86)\petulance\nurtured.exe
HKLM\SOFTWARE\Policies\Microsoft\Windows Defender: Restriction <==== ATTENTION
HKU\S-1-5-21-453391060-1736375953-3025827192-1001\...\Run: [WinResSync] => C:\WINDOWS\system32\regsvr32.exe /s "C:\Users\Katelyn\AppData\Roaming\Microsoft\Protect\7e844c37-013f-40bc-95b3-a59873f08b03.rs" <==== ATTENTION
HKU\S-1-5-21-453391060-1736375953-3025827192-1001\...\Run: [nurtured] => C:\Program Files (x86)\petulance\nurtured.exe [66894 2017-08-17] ()
HKU\S-1-5-21-453391060-1736375953-3025827192-1001\...\Run: [conducting] => "C:\Program Files (x86)\Rcs\enshrine.exe"
HKU\S-1-5-21-453391060-1736375953-3025827192-1001\...\MountPoints2: {a60a027d-d2d6-11e7-82b0-303a64f3dd5f} - "F:\LaunchU3.exe" -a
HKU\S-1-5-18\...\Run: [WinResSync] => C:\WINDOWS\system32\regsvr32.exe /s "C:\Users\Katelyn\AppData\Roaming\Microsoft\Protect\7e844c37-013f-40bc-95b3-a59873f08b03.rs" <==== ATTENTION
HKU\S-1-5-18\...\RunOnce: [WinResSync] => C:\WINDOWS\system32\regsvr32.exe /s "C:\Users\Katelyn\AppData\Roaming\Microsoft\Protect\7e844c37-013f-40bc-95b3-a59873f08b03.rs" <==== ATTENTION
ShortcutTarget: liquefies.lnk -> C:\Program Files (x86)\Rcs\enshrine.exe (No File)
2017-12-03 17:49 - 2017-08-17 20:12 - 000000000 ____D C:\Users\Katelyn\AppData\Local\ntuserlitelist
ContextMenuHandlers5: [igfxcui] -> {3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} =>  -> No File
Task: {057527BE-E889-446F-BB0A-87B883F382CF} - \Microsoft\Windows\Setup\GWXTriggers\ScheduleUpgradeReminderTime -> No File <==== ATTENTION
Task: {1CEC5309-D2C9-4730-8049-BC1A3FCE2373} - \Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B -> No File <==== ATTENTION
Task: {20D7B2B9-DD46-45D3-B4C5-50D95651731D} - \WPD\SqmUpload_S-1-5-21-453391060-1736375953-3025827192-1001 -> No File <==== ATTENTION
Task: {2371958D-7BE0-4301-A926-F4C408DDB36E} - \Microsoft\Windows\Setup\GWXTriggers\Time-5d -> No File <==== ATTENTION
Task: {2BD234BE-B89B-4FBF-9B8B-95342714045B} - \Microsoft\Windows\Setup\GWXTriggers\ScheduleUpgradeTime -> No File <==== ATTENTION
Task: {496E2E7E-6300-43F3-BBE6-F95A24ED8F33} - \Microsoft\Windows\Setup\GWXTriggers\OutOfIdle-5d -> No File <==== ATTENTION
Task: {71FEDA5F-6D65-4103-9991-313E79293C7B} - \Microsoft\Windows\Setup\GWXTriggers\MachineUnlock-5d -> No File <==== ATTENTION
Task: {7592FCEC-5D9A-4A22-B358-A05EAB263F88} - \Microsoft\Windows\Setup\gwx\launchtrayprocess -> No File <==== ATTENTION
Task: {7F016830-9512-4625-BD4E-E400D92C1AA0} - \Microsoft\Windows\Setup\GWXTriggers\OutOfSleep-5d -> No File <==== ATTENTION
Task: {9FA3D709-B04A-40E3-8697-DD8C8024C0FA} - \Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent -> No File <==== ATTENTION
Task: {A7C8C5E3-1AFB-4C24-87A7-0B1466C6D99B} - \Microsoft\Windows\Setup\gwx\refreshgwxconfig -> No File <==== ATTENTION
Task: {CE4C9986-03C2-4B3A-A2DF-251CBAF1A9A6} - \Microsoft\Windows\Setup\GWXTriggers\Logon-5d -> No File <==== ATTENTION
Task: {E7A713AD-2995-4C5C-AB1B-F8D26C5CA40C} - \Microsoft\Windows\Setup\gwx\refreshgwxcontent -> No File <==== ATTENTION
Task: {F6F1F2B1-0401-4BB9-B3AF-CE14EB7A6531} - \Microsoft\Windows\Setup\GWXTriggers\OnIdle-5d -> No File <==== ATTENTION
2017-08-17 03:10 - 2017-08-17 03:10 - 000066894 _____ () C:\Program Files (x86)\petulance\nurtured.exe

Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

[Cass 0]

Here is the fix log.

Fixlog.txt

[Kevin Zoll 278]

Let's see how well that worked.

Run fresh scans with Emsisoft Emergency Kit (EEK) and FRST, attach the new EEK and FRST scans to your reply.

[Cass 0]

Scans attached. Thanks again!

Addition.txt

FRST.txt

scan_171205-192756.txt

[Kevin Zoll 278]

Just a few orphaned items that need to be cleaned up.

Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

Startup: C:\Users\Katelyn\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\liquefies.lnk [2017-08-17]
ShortcutTarget: liquefies.lnk -> C:\Program Files (x86)\Rcs\enshrine.exe (No File)
FF HKLM-x32\...\Thunderbird\Extensions: [[email protected]] - C:\Program Files\McAfee\MSK => not found
FF Plugin: @mcafee.com/MSC,version=10 -> C:\Program Files\mcafee\msc\npMcSnFFPl64.dll [No File]
FF Plugin-x32: @mcafee.com/MSC,version=10 -> C:\Program Files (x86)\McAfee\msc\npMcSnFFPl.dll [No File]
FF Plugin-x32: @tools.google.com/Google Update;version=3 -> C:\Program Files (x86)\Google\Update\1.3.33.5\npGoogleUpdate3.dll [No File]
FF Plugin-x32: @tools.google.com/Google Update;version=9 -> C:\Program Files (x86)\Google\Update\1.3.33.5\npGoogleUpdate3.dll [No File]

Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

[Cass 0]

Here you go.

Fixlog.txt

[Kevin Zoll 278]

That should take care of everything.

How are things running?

[Cass 0]

It's actually really slow. Task Manager is showing constant 100% disk usage. It appears Malwarebytes Service is the culprit, but I'm not really sure.

Also, something I've noticed is shortly after I turn the computer on, a command prompt (not sure if that's the correct terminology) window appears for just a second. Too quick to read what it is, but it looks like it has C: program files x86 in the title of the window. Not sure if this is related or not.

I really appreciate your help getting to this point and am hoping you have a solution for these last remaining issues.

[Kevin Zoll 278]

Cass,

It could be MBAR causing the issues.

Run a fresh scan with FRST, attach the new FRST scan logs to your reply.

[Cass 0]

Here are the fresh scan logs.

The computer has sped up some since my last post but I suspect that Malwarebytes Service (as listed in task manager) is misbehaving.

Thanks!

Addition.txt

FRST.txt

[Kevin Zoll 278]

Looks like Malwarebytes is not registering its driver when it creates a new driver.

Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

HKU\S-1-5-21-453391060-1736375953-3025827192-1001\...\MountPoints2: {a60a027d-d2d6-11e7-82b0-303a64f3dd5f} - "F:\LaunchU3.exe" -a
HKU\S-1-5-21-453391060-1736375953-3025827192-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-12082017171020739\...\MountPoints2: {a60a027d-d2d6-11e7-82b0-303a64f3dd5f} - "F:\LaunchU3.exe" -a
S3 23257669; C:\WINDOWS\system32\drivers\23257669.sys [255928 2017-11-30] (Malwarebytes)
S3 4146B1D7; C:\WINDOWS\system32\drivers\4146B1D7.sys [255928 2017-11-30] (Malwarebytes)
S3 531652B9; C:\WINDOWS\system32\drivers\531652B9.sys [255928 2017-11-30] (Malwarebytes)
S3 6344E5F3; C:\WINDOWS\system32\drivers\6344E5F3.sys [255928 2017-11-29] (Malwarebytes)
2017-11-30 16:28 - 2017-11-30 16:30 - 000255928 _____ (Malwarebytes) C:\WINDOWS\system32\Drivers\F4A62376.sys
2017-11-30 16:23 - 2017-11-30 16:23 - 000255928 _____ (Malwarebytes) C:\WINDOWS\system32\Drivers\76824218.sys
2017-11-30 16:19 - 2017-11-30 16:22 - 000255928 _____ (Malwarebytes) C:\WINDOWS\system32\Drivers\6656E2FE.sys
2017-11-30 16:12 - 2017-11-30 16:12 - 000255928 _____ (Malwarebytes) C:\WINDOWS\system32\Drivers\244507F8.sys
2017-11-30 14:42 - 2017-11-30 16:12 - 000255928 _____ (Malwarebytes) C:\WINDOWS\system32\Drivers\531652B9.sys
2017-11-30 14:37 - 2017-11-30 14:37 - 000255928 _____ (Malwarebytes) C:\WINDOWS\system32\Drivers\9C3CA5B4.sys
2017-11-30 10:37 - 2017-11-30 14:37 - 000255928 _____ (Malwarebytes) C:\WINDOWS\system32\Drivers\23257669.sys
2017-11-30 10:33 - 2017-11-30 10:33 - 000255928 _____ (Malwarebytes) C:\WINDOWS\system32\Drivers\5351657C.sys
2017-11-29 19:35 - 2017-11-30 10:33 - 000255928 _____ (Malwarebytes) C:\WINDOWS\system32\Drivers\4146B1D7.sys
2017-11-29 19:25 - 2017-11-29 19:25 - 000255928 _____ (Malwarebytes) C:\WINDOWS\system32\Drivers\252444C2.sys
2017-11-27 19:57 - 2017-11-29 19:25 - 000255928 _____ (Malwarebytes) C:\WINDOWS\system32\Drivers\6344E5F3.sys
2017-11-27 19:44 - 2017-11-27 19:44 - 000255928 _____ (Malwarebytes) C:\WINDOWS\system32\Drivers\75C6047C.sys

Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

[Cass 0]

Here is the fixlog.

Upon restart it seems to be running much smoother. Disk usage is still pegged at 100% but I don't really notice it.

Thanks again for your help.

Fixlog.txt

[Kevin Zoll 278]

I am going to have you run a tool that targets Adware and Junkware.

Download AdwCleaner and save it on your desktop.

1. Close all open programs and Internet browsers (you may want to print our or write down these instructions first).
2. Double click on adwcleaner.exe to run the tool.
3. Click on the Scan button.
4. After the scan has finished, click on the Clean button.
5. Confirm each time with OK.
6. You will be prompted to restart your computer. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
7. Attach that log file to your reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
   NOTE: If you lose that log file for any reason, you can find it at C:\AdwCleaner on your computer.
   

[Cass 0]

Here is the log file.

AdwCleaner[C0].txt

[Kevin Zoll 278]

Cass,

AdwCleaner removed some adware related stuff.

Things better, worse, or the same?

[Cass 0]

It seems about the same. Disk usage is still pegged at 100% but overall it's running about normal. I'm curious if uninstslling malwarebytes would solve the disk usage issue. 

[Kevin Zoll 278]

Yo can uninstall Malwarebytes and see if that fixes the disk usage problem.

[Cass 0]

Uninstslling Malwarebytes definitely seemed to help. Disk usage is down and system seems to be running smooth now. 

There is something called Service Host: Superfetch that might be causing some mild issues, but not sure. 

I'd say things are running pretty much normal now. 

[Kevin Zoll 278]

Cass,

If you want to disable Superfetch, the instructions on how to do so can be found at https://www.technipages.com/windows-enable-disable-superfetch

[Cass 0]

Everything is running pretty smooth now and disk usage is way down. I think I'll hold off on uninstalling superfetch and see how things go.

[Kevin Zoll 278]

Cass,

Unless you are having problems, it is time to do the final steps.

Now to remove most of the tools that we have used in fixing your machine:

Download Delfix from here and save it to your desktop.

• Ensure Remove disinfection tools is checked.
• Also place a checkmark next to:
  
  • Create registry backup
  • Purge system restore
    
• Click the Run button.
  

When the tool is finished, a log will open in notepad. I do not need the log. You can close Notepad.

Empty the Recycle Bin

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

To Remove EEK simple delete the EEK for in the of your System Drive, normally C:\EEK

Run Windows Update and update your Windows Operating System.

Articles to Read:
How to Protect Your Computer From Malware
How to keep you and your Windows PC happy
Web, email, chat, password and kids safety
How Did I Get Infected?

That should take care of everything.

Safe Surfing!

[Cass 0]

Everything is working great now. I can't thank you enough for all the help you've provided. If I'm ever in your area I'm buying you a beer!

[Kevin Zoll 278]

Cass,

You are welcome, glad to be of assistance.

Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only.  Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair.  Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread.