Cass 0 Report post Posted November 26, 2017 Hi, my computer is infected with Rootkit SmartService. Any help getting rid of this virus and the srvpiaga.sys file would be greatly appreciated. I've attached my log files. Thanks in advance. FRST.txt scan_171126-103309.txt Addition.txt Share this post Link to post Share on other sites
Kevin Zoll 276 Report post Posted November 28, 2017 Hi Cass, Start with running MBAR: Download and run MBAR according to this post: https://forums.malwarebytes.com/topic/198907-requested-resource-is-in-use-error-unable-to-start-malwarebytes/ Share this post Link to post Share on other sites
Cass 0 Report post Posted November 29, 2017 Hi Kevin, Thanks for taking the time to help me. I was finally able to get the scan started based on the linked instructions, but now it appears it isn't responding. It's been stuck on the same file location all day. Before it timed out it had detected over 7k malware hits. The only option it available is to cancel. Should I cancel and try again? Thanks, Cass Share this post Link to post Share on other sites
Kevin Zoll 276 Report post Posted November 30, 2017 Hi Cass, Yes, cancel the scan and try it again. Share this post Link to post Share on other sites
Kevin Zoll 276 Report post Posted November 30, 2017 Cass, MBAR is most likely chocking on the folder "C:\Users\Katelyn\AppData\Local\ntuserlitelist\vgatdli". It contains literally thousands of files that will bring most scanners to a stand still. Run MBAR with only the Drivers Box selected, this will remove the active infection, and will let us deal with the rest on the infection. Download Image Share this post Link to post Share on other sites
Cass 0 Report post Posted December 1, 2017 Thanks, will try that now. It definitely was choking. I'll let you know what happens. Thanks again for your help. Cass Share this post Link to post Share on other sites
Cass 0 Report post Posted December 1, 2017 Ok, it found two files, one of which I referenced in my original post, and I "cleaned" them up (deleted them). Should I run the MBAR scan again with all boxes checked? EDIT: I've since tried running MBAR again and it still chokes. I decided to run regular malwarebytes (which I am now able to do) and it seems to seems like it might be working. Share this post Link to post Share on other sites
Kevin Zoll 276 Report post Posted December 2, 2017 Run fresh sans with EEK and FRST, attach they new EEK and FRST logs to your reply. Share this post Link to post Share on other sites
Cass 0 Report post Posted December 4, 2017 Attached are the new scan logs. Addition.txt FRST.txt scan_171203-192232.txt Share this post Link to post Share on other sites
Kevin Zoll 276 Report post Posted December 5, 2017 Copy the below code to Notepad; Save As fixlist.txt to your Desktop. () C:\Program Files (x86)\petulance\nurtured.exe HKLM\SOFTWARE\Policies\Microsoft\Windows Defender: Restriction <==== ATTENTION HKU\S-1-5-21-453391060-1736375953-3025827192-1001\...\Run: [WinResSync] => C:\WINDOWS\system32\regsvr32.exe /s "C:\Users\Katelyn\AppData\Roaming\Microsoft\Protect\7e844c37-013f-40bc-95b3-a59873f08b03.rs" <==== ATTENTION HKU\S-1-5-21-453391060-1736375953-3025827192-1001\...\Run: [nurtured] => C:\Program Files (x86)\petulance\nurtured.exe [66894 2017-08-17] () HKU\S-1-5-21-453391060-1736375953-3025827192-1001\...\Run: [conducting] => "C:\Program Files (x86)\Rcs\enshrine.exe" HKU\S-1-5-21-453391060-1736375953-3025827192-1001\...\MountPoints2: {a60a027d-d2d6-11e7-82b0-303a64f3dd5f} - "F:\LaunchU3.exe" -a HKU\S-1-5-18\...\Run: [WinResSync] => C:\WINDOWS\system32\regsvr32.exe /s "C:\Users\Katelyn\AppData\Roaming\Microsoft\Protect\7e844c37-013f-40bc-95b3-a59873f08b03.rs" <==== ATTENTION HKU\S-1-5-18\...\RunOnce: [WinResSync] => C:\WINDOWS\system32\regsvr32.exe /s "C:\Users\Katelyn\AppData\Roaming\Microsoft\Protect\7e844c37-013f-40bc-95b3-a59873f08b03.rs" <==== ATTENTION ShortcutTarget: liquefies.lnk -> C:\Program Files (x86)\Rcs\enshrine.exe (No File) 2017-12-03 17:49 - 2017-08-17 20:12 - 000000000 ____D C:\Users\Katelyn\AppData\Local\ntuserlitelist ContextMenuHandlers5: [igfxcui] -> {3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} => -> No File Task: {057527BE-E889-446F-BB0A-87B883F382CF} - \Microsoft\Windows\Setup\GWXTriggers\ScheduleUpgradeReminderTime -> No File <==== ATTENTION Task: {1CEC5309-D2C9-4730-8049-BC1A3FCE2373} - \Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B -> No File <==== ATTENTION Task: {20D7B2B9-DD46-45D3-B4C5-50D95651731D} - \WPD\SqmUpload_S-1-5-21-453391060-1736375953-3025827192-1001 -> No File <==== ATTENTION Task: {2371958D-7BE0-4301-A926-F4C408DDB36E} - \Microsoft\Windows\Setup\GWXTriggers\Time-5d -> No File <==== ATTENTION Task: {2BD234BE-B89B-4FBF-9B8B-95342714045B} - \Microsoft\Windows\Setup\GWXTriggers\ScheduleUpgradeTime -> No File <==== ATTENTION Task: {496E2E7E-6300-43F3-BBE6-F95A24ED8F33} - \Microsoft\Windows\Setup\GWXTriggers\OutOfIdle-5d -> No File <==== ATTENTION Task: {71FEDA5F-6D65-4103-9991-313E79293C7B} - \Microsoft\Windows\Setup\GWXTriggers\MachineUnlock-5d -> No File <==== ATTENTION Task: {7592FCEC-5D9A-4A22-B358-A05EAB263F88} - \Microsoft\Windows\Setup\gwx\launchtrayprocess -> No File <==== ATTENTION Task: {7F016830-9512-4625-BD4E-E400D92C1AA0} - \Microsoft\Windows\Setup\GWXTriggers\OutOfSleep-5d -> No File <==== ATTENTION Task: {9FA3D709-B04A-40E3-8697-DD8C8024C0FA} - \Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent -> No File <==== ATTENTION Task: {A7C8C5E3-1AFB-4C24-87A7-0B1466C6D99B} - \Microsoft\Windows\Setup\gwx\refreshgwxconfig -> No File <==== ATTENTION Task: {CE4C9986-03C2-4B3A-A2DF-251CBAF1A9A6} - \Microsoft\Windows\Setup\GWXTriggers\Logon-5d -> No File <==== ATTENTION Task: {E7A713AD-2995-4C5C-AB1B-F8D26C5CA40C} - \Microsoft\Windows\Setup\gwx\refreshgwxcontent -> No File <==== ATTENTION Task: {F6F1F2B1-0401-4BB9-B3AF-CE14EB7A6531} - \Microsoft\Windows\Setup\GWXTriggers\OnIdle-5d -> No File <==== ATTENTION 2017-08-17 03:10 - 2017-08-17 03:10 - 000066894 _____ () C:\Program Files (x86)\petulance\nurtured.exe Close Notepad. NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system Run FRST64 and press the Fix button just once and wait. If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply. Note: If the tool warns you about an outdated version please download and run the updated version. Share this post Link to post Share on other sites
Cass 0 Report post Posted December 5, 2017 Here is the fix log. Fixlog.txt Share this post Link to post Share on other sites
Kevin Zoll 276 Report post Posted December 6, 2017 Let's see how well that worked. Run fresh scans with Emsisoft Emergency Kit (EEK) and FRST, attach the new EEK and FRST scans to your reply. Share this post Link to post Share on other sites
Cass 0 Report post Posted December 6, 2017 Scans attached. Thanks again! Addition.txt FRST.txt scan_171205-192756.txt Share this post Link to post Share on other sites
Kevin Zoll 276 Report post Posted December 7, 2017 Just a few orphaned items that need to be cleaned up. Copy the below code to Notepad; Save As fixlist.txt to your Desktop. Startup: C:\Users\Katelyn\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\liquefies.lnk [2017-08-17] ShortcutTarget: liquefies.lnk -> C:\Program Files (x86)\Rcs\enshrine.exe (No File) FF HKLM-x32\...\Thunderbird\Extensions: [[email protected]] - C:\Program Files\McAfee\MSK => not found FF Plugin: @mcafee.com/MSC,version=10 -> C:\Program Files\mcafee\msc\npMcSnFFPl64.dll [No File] FF Plugin-x32: @mcafee.com/MSC,version=10 -> C:\Program Files (x86)\McAfee\msc\npMcSnFFPl.dll [No File] FF Plugin-x32: @tools.google.com/Google Update;version=3 -> C:\Program Files (x86)\Google\Update\1.3.33.5\npGoogleUpdate3.dll [No File] FF Plugin-x32: @tools.google.com/Google Update;version=9 -> C:\Program Files (x86)\Google\Update\1.3.33.5\npGoogleUpdate3.dll [No File] Close Notepad. NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system Run FRST64 and press the Fix button just once and wait. If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply. Note: If the tool warns you about an outdated version please download and run the updated version. Share this post Link to post Share on other sites
Cass 0 Report post Posted December 7, 2017 Here you go. Fixlog.txt Share this post Link to post Share on other sites
Kevin Zoll 276 Report post Posted December 8, 2017 That should take care of everything. How are things running? Share this post Link to post Share on other sites
Cass 0 Report post Posted December 8, 2017 It's actually really slow. Task Manager is showing constant 100% disk usage. It appears Malwarebytes Service is the culprit, but I'm not really sure. Also, something I've noticed is shortly after I turn the computer on, a command prompt (not sure if that's the correct terminology) window appears for just a second. Too quick to read what it is, but it looks like it has C: program files x86 in the title of the window. Not sure if this is related or not. I really appreciate your help getting to this point and am hoping you have a solution for these last remaining issues. Share this post Link to post Share on other sites
Kevin Zoll 276 Report post Posted December 8, 2017 Cass, It could be MBAR causing the issues. Run a fresh scan with FRST, attach the new FRST scan logs to your reply. Share this post Link to post Share on other sites
Cass 0 Report post Posted December 9, 2017 Here are the fresh scan logs. The computer has sped up some since my last post but I suspect that Malwarebytes Service (as listed in task manager) is misbehaving. Thanks! Addition.txt FRST.txt Share this post Link to post Share on other sites
Kevin Zoll 276 Report post Posted December 12, 2017 Looks like Malwarebytes is not registering its driver when it creates a new driver. Copy the below code to Notepad; Save As fixlist.txt to your Desktop. HKU\S-1-5-21-453391060-1736375953-3025827192-1001\...\MountPoints2: {a60a027d-d2d6-11e7-82b0-303a64f3dd5f} - "F:\LaunchU3.exe" -a HKU\S-1-5-21-453391060-1736375953-3025827192-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-12082017171020739\...\MountPoints2: {a60a027d-d2d6-11e7-82b0-303a64f3dd5f} - "F:\LaunchU3.exe" -a S3 23257669; C:\WINDOWS\system32\drivers\23257669.sys [255928 2017-11-30] (Malwarebytes) S3 4146B1D7; C:\WINDOWS\system32\drivers\4146B1D7.sys [255928 2017-11-30] (Malwarebytes) S3 531652B9; C:\WINDOWS\system32\drivers\531652B9.sys [255928 2017-11-30] (Malwarebytes) S3 6344E5F3; C:\WINDOWS\system32\drivers\6344E5F3.sys [255928 2017-11-29] (Malwarebytes) 2017-11-30 16:28 - 2017-11-30 16:30 - 000255928 _____ (Malwarebytes) C:\WINDOWS\system32\Drivers\F4A62376.sys 2017-11-30 16:23 - 2017-11-30 16:23 - 000255928 _____ (Malwarebytes) C:\WINDOWS\system32\Drivers\76824218.sys 2017-11-30 16:19 - 2017-11-30 16:22 - 000255928 _____ (Malwarebytes) C:\WINDOWS\system32\Drivers\6656E2FE.sys 2017-11-30 16:12 - 2017-11-30 16:12 - 000255928 _____ (Malwarebytes) C:\WINDOWS\system32\Drivers\244507F8.sys 2017-11-30 14:42 - 2017-11-30 16:12 - 000255928 _____ (Malwarebytes) C:\WINDOWS\system32\Drivers\531652B9.sys 2017-11-30 14:37 - 2017-11-30 14:37 - 000255928 _____ (Malwarebytes) C:\WINDOWS\system32\Drivers\9C3CA5B4.sys 2017-11-30 10:37 - 2017-11-30 14:37 - 000255928 _____ (Malwarebytes) C:\WINDOWS\system32\Drivers\23257669.sys 2017-11-30 10:33 - 2017-11-30 10:33 - 000255928 _____ (Malwarebytes) C:\WINDOWS\system32\Drivers\5351657C.sys 2017-11-29 19:35 - 2017-11-30 10:33 - 000255928 _____ (Malwarebytes) C:\WINDOWS\system32\Drivers\4146B1D7.sys 2017-11-29 19:25 - 2017-11-29 19:25 - 000255928 _____ (Malwarebytes) C:\WINDOWS\system32\Drivers\252444C2.sys 2017-11-27 19:57 - 2017-11-29 19:25 - 000255928 _____ (Malwarebytes) C:\WINDOWS\system32\Drivers\6344E5F3.sys 2017-11-27 19:44 - 2017-11-27 19:44 - 000255928 _____ (Malwarebytes) C:\WINDOWS\system32\Drivers\75C6047C.sys Close Notepad. NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system Run FRST64 and press the Fix button just once and wait. If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply. Note: If the tool warns you about an outdated version please download and run the updated version. Share this post Link to post Share on other sites
Cass 0 Report post Posted December 12, 2017 Here is the fixlog. Upon restart it seems to be running much smoother. Disk usage is still pegged at 100% but I don't really notice it. Thanks again for your help. Fixlog.txt Share this post Link to post Share on other sites
Kevin Zoll 276 Report post Posted December 13, 2017 I am going to have you run a tool that targets Adware and Junkware. Download AdwCleaner and save it on your desktop. Close all open programs and Internet browsers (you may want to print our or write down these instructions first). Double click on adwcleaner.exe to run the tool. Click on the Scan button. After the scan has finished, click on the Clean button. Confirm each time with OK. You will be prompted to restart your computer. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your desktop. Attach that log file to your reply by clicking the More Reply Options button to the lower-right of where you type in your reply.NOTE: If you lose that log file for any reason, you can find it at C:\AdwCleaner on your computer. Share this post Link to post Share on other sites
Cass 0 Report post Posted December 13, 2017 Here is the log file. AdwCleaner[C0].txt Share this post Link to post Share on other sites
Kevin Zoll 276 Report post Posted December 14, 2017 Cass, AdwCleaner removed some adware related stuff. Things better, worse, or the same? Share this post Link to post Share on other sites
Cass 0 Report post Posted December 14, 2017 It seems about the same. Disk usage is still pegged at 100% but overall it's running about normal. I'm curious if uninstslling malwarebytes would solve the disk usage issue. Share this post Link to post Share on other sites
Kevin Zoll 276 Report post Posted December 14, 2017 Yo can uninstall Malwarebytes and see if that fixes the disk usage problem. Share this post Link to post Share on other sites
Cass 0 Report post Posted December 14, 2017 Uninstslling Malwarebytes definitely seemed to help. Disk usage is down and system seems to be running smooth now. There is something called Service Host: Superfetch that might be causing some mild issues, but not sure. I'd say things are running pretty much normal now. Share this post Link to post Share on other sites
Kevin Zoll 276 Report post Posted December 15, 2017 Cass, If you want to disable Superfetch, the instructions on how to do so can be found at https://www.technipages.com/windows-enable-disable-superfetch Share this post Link to post Share on other sites
Cass 0 Report post Posted December 15, 2017 Everything is running pretty smooth now and disk usage is way down. I think I'll hold off on uninstalling superfetch and see how things go. Share this post Link to post Share on other sites
Kevin Zoll 276 Report post Posted December 16, 2017 Cass, Unless you are having problems, it is time to do the final steps. Now to remove most of the tools that we have used in fixing your machine: Download Delfix from here and save it to your desktop. Ensure Remove disinfection tools is checked. Also place a checkmark next to:Create registry backup Purge system restore Click the Run button. When the tool is finished, a log will open in notepad. I do not need the log. You can close Notepad. Empty the Recycle Bin You can delete and uninstall any programs I had you download, that you do not wish to keep on the system. To Remove EEK simple delete the EEK for in the of your System Drive, normally C:\EEK Run Windows Update and update your Windows Operating System. Articles to Read:How to Protect Your Computer From MalwareHow to keep you and your Windows PC happyWeb, email, chat, password and kids safetyHow Did I Get Infected? That should take care of everything. Safe Surfing! Share this post Link to post Share on other sites
Cass 0 Report post Posted December 16, 2017 Everything is working great now. I can't thank you enough for all the help you've provided. If I'm ever in your area I'm buying you a beer! Share this post Link to post Share on other sites
Kevin Zoll 276 Report post Posted December 18, 2017 Cass, You are welcome, glad to be of assistance. Thread Closed Reason: Resolved The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist. All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread. Share this post Link to post Share on other sites